Terms and Conditions

These general terms and conditions of use and purchase and sale apply to the services provided by the legal entity Byte Bio Desenvolvimento de Sites e Sistemas Ltda., holder of CNPJ 18.636.110/0001-00, hereinafter referred to as the SERVICE PROVIDER through the website with the following address: https://www.bytebio.com

I. OBJECT
The website bytebio.com is intended for the sale of services offered by the Provider.

II. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF USE AND PURCHASE AND SALE
Anyone wishing to use the services offered on the website https://www.bytebio.com must first inform themselves about the rules and terms of use, available for immediate consultation through the direct link https://www.bytebio.com/termos.

By using the website https://www.bytebio.com, the user fully accepts these rules and undertakes to observe them under the risk of application of the applicable penalties. Before making any purchase on the website, the user must be aware of any modifications or updates that may have occurred in these terms.

The user may also be notified by email or directly on the website about any changes to these standards.

If you do not agree with any of the rules described here, the user must immediately refrain from purchasing any of the services offered. If you are interested, you can also contact the provider's customer service department to present your reservations.


III. PRICES
The Provider reserves the right to modify the prices of products and services at any time.

The rates in force at the time of the order will be applied, subject to availability of products and services on that date.

Prices will be indicated in reais, considering (in the case of licenses) the dollar exchange rate at the time of purchase.


IV. PAYMENT
Payment may be made in cash or in installments, knowing that the Provider is not responsible for the interest and fees charged by gateways payment systems that intermediate purchases in installments (such as Mercado Pago, PagSeguro, Stripe, Paypal, Iugu and similar).


V. DELIVERY
What will be delivered in each of the services offered by the contractor is described on their respective pages. When making the purchase, the buyer is automatically agreeing to its conditions, methodologies, considerations, additional costs (if any), limitations and any additional information provided on the service purchase page.

The impossibility of providing the service caused by an inaccuracy and/or omission in the provision of information provided by the Buyer essential to the progress of delivery, does not constitute a breach of the obligation of what was sold by the Provider, exempting it from any and all liability.


SAW. AVAILABILITY
For all services that include Specialized Assistance, Support and/or Training, scheduling must be requested at least 48 hours in advance, with the subject sent in advance to the email suporte @bytebio.com.

The day and time of each service will depend on availability on both sides.


VII. DEADLINE
The delivery time for services purchased through the website https://www.bytebio.com will depend on their respective category and the number of interactions required for delivery.

To purchase licenses from Bitrix24 e Kommo, as well as other systems, the activation code will be sent after payment confirmation.

With regard to the provider's services, deliveries will be defined after the first contact, which is scheduled within 7 working days from confirmation of payment.

VIII. SERVICE LEVEL AGREEMENT (SLA)

The SLA (Service Level Agreement) or Service Level Agreement It varies according to the service contracted and has the default (when not specified) at SLA level 4, set out on this page: SLA (Service Level Agreement). The terms of service follow the SLA stated in the commercial proposal sent and/or in the service contract.

IX. CONFIDENTIALITY
The Provider undertakes to keep all information relating to the services or the Buyer in the strictest confidence, undertaking not to copy, use for its own benefit, reveal or show to third parties, or publish such information, in Brazilian territory or abroad. For the purposes of this Agreement, information relating to the Services (“Confidential Information”) includes, without limitation, any and all information provided by the Buyer, its subsidiaries, affiliates and partner companies to the Provider, in any format and that is related to the Services , interested parties, the Buyer itself, its subsidiaries, affiliates and partner companies, even if such information was not originally prepared by the Buyer, including, but not limited to, planning, business plan, project development, strategies, marketing, sales , operations, performance, costs, technology, processes, computer programming techniques, analyses, compilations, data, studies, whether presented in written, oral, graphic, electronic or any other means of recording.

The Parties acknowledge and declare that the Confidential Information is only being revealed to the Provider as a result of the services and for no other reason, and may be used only for this purpose and in the interest of the Buyer.

The Provider assumes the obligations and responsibilities arising from this Clause for itself, its managers, employees, consultants, agents and representatives who may have access to confidential information.


X. FROM BITRIX24
Being the Bitrix24 a digital platform, developed and maintained by the company Alaio Inc., Bytebio declares for all purposes that it is not responsible if there is any operational impediment to the tool, as well as any request for changes/modifications by the user, in the plans Bitrix24 Cloud (Free, Standard, Professional or Enterprise). If the License Bitrix24 downgrade to the Free version due to lack of use or payment, the Bytebio does not respond to account cancellation. A Bytebio declares that its services are restricted to parameterization and implementation, configurations, development, instructions, training, training and monitoring the use of the platform, and is not permitted to make changes to its matrix or source code (in the plans Bitrix24 Cloud), restricted to the functionalities and options of the respective contracted plan.

XI. OF KOMMO
Being the Kommo.com a digital platform, developed and maintained by the company QSOFT, BYTEBIO declares for all purposes that it has no responsibility in the event of any operational impediment of the tool. If your Plan Kommo suffer a downgrade or block, due to lack of use or payment, BYTEBIO is not responsible for the charges on your account.

When using the platform Kommo.com your account will be subject to the terms of use (https://www.kommo.com/terms/).

BYTEBIO declares that its services (when contracted) are restricted to parameterization, implementation, configurations, development, instructions, training, training and monitoring of the use of the platform, not being allowed to make changes to its matrix or source code, being restricted to the functionalities and options of the respective contracted plan.

- BYTEBIO is not responsible for any modifications made by QSOFT (Kommo.com) that harms current business rules, customized automations, parameterizations already performed. Should this occur, BYTEBIO may make the necessary corrections within its reach, based on the approval of a commercial proposal for services.

- Loss of functionality Kommo.com in any eventual update is not the responsibility of BYTEBIO, and the CONTRACTOR must open a call directly to the company. Kommo.com, reporting the incident (https://www.kommo.com/br/suporte/)

- A Bytebio is an official partner of Kommo in Brazil. With this, we can sell the license with some bonuses (displayed on our page https://www.bytebio.com/kommo). Additional services, such as implementation, integration, consulting, specialized support and training must be contracted separately (a new proposal) and are subject to availability.

- Technical support for the tool is provided in the tool itself, in the “Help” icon, where there are available channels and also access via chat (Chat with support). This support is provided directly by the team at Kommo.

XII. FROM BYTEGPT
Use of GPT Technology and Application ByteGPT

XII.1. Hiring and Use:

To use GPT technology in CRM Kommo, Bitrix24 or on your website with personalized content, you must:


ByteGPT: Ideal for companies that want to use a single GPT project.

ByteGPT+ (Plus): Capable of connecting multiple assistants and using different GPT providers.

O ByteGPT ou ByteGPT+ (Plus), hereinafter referred to as "ByteGPT".

  • Hiring a GPT Supplier:Integration with providers like OpenAI, Dify, re:tune, CustomGPT and MyAskAI is essential. This vendor will be responsible for providing the GPT capabilities necessary for automatic generation of responses and interactions.
  • Trade license: You must have a commercial plan license from Kommo ou Bitrix24, depending on the desired integration.
  • Configuration and Indexing: After hiring, configure the API Key and Assistant ID obtained from OpenAI or your specific provider. Index your company's personalized content to ensure the relevance of responses generated by GPT.
  • Maintenance and Update: Continuously test and adjust settings based on feedback from customer interactions. Consult the documentation and technical support of Bytebio to optimize the use of the application.
  • Active provider with account balance: So that the ByteGPT to work correctly, it is necessary that the plan of your provider or GPT supplier is active (for example: OpenAI, Dify, Chatbase, etc.) and that there is sufficient balance in the account of the provider being used.

XII.2. Licensing:

Each BYTEBIO application (ByteGPT) applies to a single GPT project. If you want to use more projects, you will need to purchase additional APIs from ByteGPT. The term "project" is equivalent to the concept of "chatbot" in GPT providers. Therefore, for each provider's chatbot, a GPT API is used. ByteGPT.

XII.3. Requirements:

The requirements for using the BYTEBIO application called “ByteGPT" are:
  • Hiring an API plan ByteGPT offered by BYTEBIO.
  • License a commercial plan Kommo or Bitrix24 (when choosing to use GPT integrated with CRM).
  • Hiring a GPT service.

XII.4. Payment and Responsibility:

When hiring the plan ByteGPT, you are only paying for the widget developed by Bytebio.

Request costs, which correspond to messages generated by GPT artificial intelligence, are paid directly by the client to the GPT provider. For example, if you use OpenAI, request amounts will be charged separately according to usage, and you will pay directly to the supplier, without intermediation from the Bytebio.


XII.5. Custom Content:
After hiring, you will be able to inform and index the personalized content to be used in GPT, ensuring that the answers are relevant to your company's needs.

XII.6. Default:
Failure to pay for the application ByteGPT in up 7 days after the expiration date will result in the suspension of use of the application. It is the user's responsibility to ensure payments are up to date to avoid service interruptions.

XII.7. Support and Advice:
Advisory, support and assistance services for queries related to the use of the application ByteGPT must be contracted separately. BYTEBIO provides consultancy and technical assistance upon additional contracting.

XII.8. Limitations of Liability:
BYTEBIO is not responsible for any operational impediments caused by third-party services. If your plan contracted in third-party environments is downgraded or blocked due to lack of use or payment, BYTEBIO will not be responsible for any losses caused to your account. BYTEBIO is not responsible for the configuration or adjustment of instructions and content in the Customer's conversation flows.

XII.9. Changes and Maintenance:
BYTEBIO declares that its services – parameterization, implementation, configurations, development, instructions, training, training and monitoring of application use – are restricted to the functionalities and options of the contracted plan, and that it is not permitted to make changes to the matrix or source code of the application.

XII.10. Updates:
The services and features of ByteGPT are constantly evolving and can be updated to improve the user experience.

XII.11. Service Definition:
O ByteGPT acts exclusively as a connector between the platform Kommo and GPT Providers, such as OpenAI, DiFY, Chatbase, facilitating integration between both platforms.

XII.12. Nature of Artificial Intelligence:
The Customer acknowledges that the ByteGPT does not constitute Artificial Intelligence (AI) itself, but rather a tool to connect AI from the respective GPT providers, such as OpenAI, Dify, Chatbase to the conversation flows established by the Customer.

XII.13. Customer Responsibility:
The Customer is responsible for:
  • Adjust Salesbots instructions and content to ensure sensitive and secure interactions.
  • Ensure that the quality of responses generated by AI is aligned with the desired standards, through the appropriate configuration of flows and information provided.

XII.14. Best Practice Guidance:
BYTEBIO is committed to providing guidance on best practices for the use of ByteGPT, however, the effectiveness of the AI ​​will depend on the quality of the model used and the instructions defined by the Client.

XII.15. Acceptance of Terms:
  • the use of ByteGPT implies full acceptance of these terms of service by the Customer.

XIII. BYTEGPT AFFILIATE PROGRAM

The affiliate program ByteGPT is restricted to Brazil.

The affiliate program ByteGPT offers a 35% commission for each sale made through your affiliate code. For this to happen, at the time of installing the ByteGPT, you or your client must enter the affiliate code provided after registration approval.

Commissions are applied only to referred customer accounts, not including the affiliate's own account. After 10 different referrals, with sales, of any plan, you will be entitled to exemption from payment from your own account in ByteGPT, if you use it, by requesting it via WhatsApp to our team.

To register for the affiliate program, you must fill out a specific form at https://www.bytebio.com/bytegpt/afiliados. This registration will be analyzed and the response will be sent to the email and WhatsApp provided in the form.

All payments made by your customers will be linked to your affiliate account. The commissions generated will be converted into credit, added directly to the Central Bytebio. This credit may be used exclusively for the payment of services and products of Bytebio, within the platform itself. There is no option to withdraw the amount in cash. The available credit can be applied to the invoices generated, as requested by the affiliate.
You will be able to monitor sales and commissioning in the Central Bytebio, access to which will be granted after approval of your registration.

XIV. VIRTUAL MEETINGS AND RELATIONSHIPS
In order to guarantee productive online meetings, the parties undertake to:
  • Schedule meetings at least 1 business day in advance;
  • Start meetings on time;
  • Be in a quiet and appropriate environment;
  • Keep the camera on;
  • Ensure good audio and video quality;
  • Avoid external interruptions.
  • If you need to cancel, please inform us as far in advance as possible.
  • Do not invite third parties to the meeting without the other party's authorization.

XV. REGRET OF PURCHASE
Apart from the case of customer regret, the return of investment will be carried out by the Provider upon verification of the amount of work effort already applied, if it has already been carried out, the return may be carried out partially.

The Provider is not responsible for the policy of Alaio Inc., and is not responsible for refunding amounts resulting from the purchase of licenses that have already been activated. When purchasing licenses from Bitrix24 through the website https://www.bytebio.com the buyer agrees to the Alaio Inc. policy, available at this link.

The Buyer may not assign or transfer any services purchased from the Provider, in whole or in part, without the Provider's prior, express and written consent. Any attempted assignment, transfer or delegation without such consent will have no effect.

XVI. CHANGES
This version of the general terms and conditions of purchase and sale was last updated on 03/01/2025.

The publisher reserves the right to modify, at any time, the website and services, as well as these rules, in particular to adapt them to developments on the website https://www.bytebio.com, either by making new features available or by deleting or modifying existing ones.

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