(formerly amoCRM)
Your customers, from all channels, in one place. CRM, lead management and conversational intelligence
...
(*) O ByteGPT is hired separately, with the Bytebio. Works with OpenAI API.
Chat GPT customized,
with company data*
Kommo CRM is a customer relationship management platform that centralizes customer data organization, sales management, information analysis and automation of routine tasks.
This software stands out for its ability to integrate multiple messaging platforms, such as WhatsApp and Instagram, as well as social networks, optimizing communication with customers through different channels quickly and efficiently.
Additionally, it offers chatbot functionality and a variety of integrations, including the official WhatsApp API, to provide an even more personalized and effective customer service experience.
This software stands out for its ability to integrate multiple messaging platforms, such as WhatsApp and Instagram, as well as social networks, optimizing communication with customers through different channels quickly and efficiently.
Additionally, it offers chatbot functionality and a variety of integrations, including the official WhatsApp API, to provide an even more personalized and effective customer service experience.
Chat with your customers from all platforms in one place
Kommo +GPT
Service and Chatbot with Generative AI
The integration of Kommo with ChatGPT allows you to use specific data from your company to create personalized chatbots for WhatsApp or other communication channels.
Simulate costs
Let's calculate the GPT costs with Kommo, for your business, guided by our AI?
Use Kommo with GPT is to have a virtual assistant with Generative AI.
Generative AI applied to chatbots, how it can be used with Kommo and GPT, revolutionizes the way companies communicate with their customers. With the Kommo, it is possible to integrate all communication channels into the GPT, including the WhatsApp, and use chatbots to collect information from potential customers, automate sales processes and customer service.
This technology allows chatbots to provide insights based on company data, answer user questions and even suggest solutions to specific problems.
In summary, the combination of Kommo + GPT with Generative AI offers a robust and scalable solution for companies that want to optimize their communication and processes through chatbots, especially on WhatsApp.
Some advantages and features:
Generative AI applied to chatbots, how it can be used with Kommo and GPT, revolutionizes the way companies communicate with their customers. With the Kommo, it is possible to integrate all communication channels into the GPT, including the WhatsApp, and use chatbots to collect information from potential customers, automate sales processes and customer service.
This technology allows chatbots to provide insights based on company data, answer user questions and even suggest solutions to specific problems.
In summary, the combination of Kommo + GPT with Generative AI offers a robust and scalable solution for companies that want to optimize their communication and processes through chatbots, especially on WhatsApp.
Some advantages and features:
- Natural Language Understanding: Ability to process and understand language like humans.
- Difference from Traditional Chatbots: Instead of following predefined scripts, create unique answers to never-before-seen questions.
- Personalized Service: Adapts to the nuances and specificities of each user interaction.
- Benefits for Customer Service: Fast, accurate responses to a wide range of queries.
- Enhanced Experience: "Think" and "talk" in a more human way, improving interaction and efficiency.
Here is a summary of costs:
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> Let's look at a practical example:
If you ask 1.000 questions per month, the total cost would be:
• Kommo:~R$ 128* (monthly equivalent, with bonus Bytebio = R$ 900 every 7 months/user)
• ByteGP widgetT: R$ 60
• OpenAI:~R$ 8 (for 1.000 questions)
==============================
Total: About R$ 196/month
==============================
(Remember that it may vary with the dollar exchange rate)
The dollar exchange rate used in the simulation was R$ 6,00 (commercial dollars) for the license Kommo e R$ 6,25 for the GPT Service (tourism dollars). The value to be considered in the proposal will refer to the quote of the day. This is just a simulation, a demonstration and does not match the final value of the proposal.
(*) This value refers to the bonus applied, by Bytebio, for having +1 month increase. Therefore, it would be the equivalent of dividing the half-yearly value, but divided by 7 (months) = R$ 900 every 7 months/user
- License Kommo:~R$ 150* per user/month, on the Advanced plan (USD 25)
- widget ByteGPT: 14 day evaluation after that, R$ 60/month
- GPT Provider with OpenAI: You pay for the use of messages generated by AI.
----------------------------------------------------------
> Let's look at a practical example:
If you ask 1.000 questions per month, the total cost would be:
• Kommo:~R$ 128* (monthly equivalent, with bonus Bytebio = R$ 900 every 7 months/user)
• ByteGP widgetT: R$ 60
• OpenAI:~R$ 8 (for 1.000 questions)
==============================
Total: About R$ 196/month
==============================
(Remember that it may vary with the dollar exchange rate)
The dollar exchange rate used in the simulation was R$ 6,00 (commercial dollars) for the license Kommo e R$ 6,25 for the GPT Service (tourism dollars). The value to be considered in the proposal will refer to the quote of the day. This is just a simulation, a demonstration and does not match the final value of the proposal.
(*) This value refers to the bonus applied, by Bytebio, for having +1 month increase. Therefore, it would be the equivalent of dividing the half-yearly value, but divided by 7 (months) = R$ 900 every 7 months/user
Example
Simulation with 1000 messages generated by GPT:
● License Kommo: 1 license of the Advanced Plan (paid semiannually);
● widget ByteGPT: 10K Plan (R$ 175/m);
● Provider: Dify (Free), with OpenAI
> Simulate with your numbers by clicking on the "Simulate costs" tab above.
Simulation with 1000 messages generated by GPT:
● License Kommo: 1 license of the Advanced Plan (paid semiannually);
● widget ByteGPT: 10K Plan (R$ 175/m);
● Provider: Dify (Free), with OpenAI
> Simulate with your numbers by clicking on the "Simulate costs" tab above.
Bytebio has partnerships with some external suppliers and, here are the main plans for this GPT service:
OpenAI Assistants (OpenAI native GPT wizard)
Dify (Free.Works with OpenAI API and others)
re:tune (Works with OpenAI API and others)
MyAskAI (Own plans and can use OpenAI API)
CustomGPT (Own plans and can use OpenAI API)
Important: Note that we, from Bytebio, we have no control and do not assume responsibility for changes to GPT Service plans, whether in relation to features, limits or values, as these are determined by an external supplier and may vary daily without prior notice.
Open AI API
The cost per response generated is charged separately, directly with OpenAI, through its API. Varies depending on the language model (Ex: GPT-4, GPT-3.5, etc.)
See: Official OpenAI Pricing and Price simulator
OpenAI Assistants (OpenAI native GPT wizard)
Dify (Free.Works with OpenAI API and others)
re:tune (Works with OpenAI API and others)
MyAskAI (Own plans and can use OpenAI API)
CustomGPT (Own plans and can use OpenAI API)
Important: Note that we, from Bytebio, we have no control and do not assume responsibility for changes to GPT Service plans, whether in relation to features, limits or values, as these are determined by an external supplier and may vary daily without prior notice.
Open AI API
The cost per response generated is charged separately, directly with OpenAI, through its API. Varies depending on the language model (Ex: GPT-4, GPT-3.5, etc.)
See: Official OpenAI Pricing and Price simulator
Ask your question to ByteGPT
Get your questions answered with AI and take the opportunity to try our GPT
ByteGPT is a widget developed by the team at Bytebio with the aim of integrating the chatbot of Kommo with customized GPT, with data specific to a company or product.
Through the ByteGPT, it is possible to create a hybrid chatbot that uses both Chatbot, with flows, and GPT to answer open-ended questions from users.
Through the ByteGPT, it is possible to create a hybrid chatbot that uses both Chatbot, with flows, and GPT to answer open-ended questions from users.
The widget can be used in several areas, such as customer service, technical support, sales, among others. Its functionalities can be adapted according to the needs of each business, allowing the creation of personalized conversation flows.
It is important to note that the ByteGPT is a tool that is constantly evolving, and new features may be added in the future. Its use requires familiarity with the "salesbot" (Chatbot) of Kommo, building chatbots and conversational intelligence.
ByteGPT can be applied in different segments and forms of use in companies. Here are some practical application cases:
These are just a few examples of application cases of the ByteGPT. The versatility of the tool allows it to be adapted to different needs and sectors. Each company can customize the use of the ByteGPT according to your own demands and objectives.
It is important to note that the ByteGPT is a tool that is constantly evolving, and new features may be added in the future. Its use requires familiarity with the "salesbot" (Chatbot) of Kommo, building chatbots and conversational intelligence.
ByteGPT can be applied in different segments and forms of use in companies. Here are some practical application cases:
- Customer service: The ByteGPT can be used to answer frequently asked questions from customers, providing information about products, services, opening hours, among others. This helps to speed up customer service and provide quick and accurate answers.
- Technical support: The ByteGPT can be configured to provide solutions to common technical issues, such as setup instructions, basic troubleshooting, and step-by-step guidance. This helps reduce customer wait times and provide immediate support.
- Hand Wrapps: The ByteGPT It can be used to answer questions about products, provide information about pricing and payment options, and help customers make purchasing decisions. It can even help personalize recommendations based on customer preferences.
- Validation of information entered into a form: The ByteGPT can be configured to analyze information entered into a form and validate whether it is correct or complete. This helps ensure that the data provided by users is accurate and consistent.
- Intent analysis: The ByteGPT can be trained to identify the intent behind user questions. This allows the chatbot to better understand what the user is looking for and provide more relevant and targeted answers.
- Writing assistance for the internal team: The ByteGPT can be used to help internal teams write texts, such as emails, documents and reports. It can offer suggestions for words, phrases and text structures, helping to improve the efficiency and quality of written communication.
- Writing correction: The ByteGPT can be configured to identify grammatical and spelling errors in texts typed by users. It can suggest corrections and offer writing tips to help improve the quality of the text.
- Assistance for the commercial team in overcoming objections: The ByteGPT can be trained to identify common customer objections during the sales process. He or she can provide persuasive responses and convincing arguments to help the sales team overcome these objections and close deals.
- Conversation summarization: The ByteGPT can be used to summarize long, complex conversations, providing a concise, easy-to-understand summary. This is especially useful in situations where you need to extract key information from large volumes of text.
- Recruitment and selectiono: The ByteGPT can be used to answer candidates’ questions about the hiring process, job requirements, benefits, and company culture. This helps automate part of the recruiting process and provide consistent information to candidates.
These are just a few examples of application cases of the ByteGPT. The versatility of the tool allows it to be adapted to different needs and sectors. Each company can customize the use of the ByteGPT according to your own demands and objectives.
O ByteGPT acts in integration with GPT providers, such as Dify, re:tune, MyAskAI and CustomGPT, which in turn, can integrate with OpenAI and other Generative AI models. It connects with these providers to generate automatic and creative responses based on available information.
O ByteGPT can transform simple questions into detailed answers, there is a series of explanatory content available that demonstrates the full potential of this technology.
O ByteGPT can transform simple questions into detailed answers, there is a series of explanatory content available that demonstrates the full potential of this technology.
Kommo with ChatGPT on WhatsApp
Integration of Kommo with ChatGPT with specific data about your company to use on WhatsApp
A Bytebio brings you the latest and most efficient integration between KOMMO CRM and ChatGPT, with specific data from your company, allowing your company to reach new heights of customer relationships through WhatsApp.
Imagine the possibility of streamlining interactions, increasing customer satisfaction and reducing response times with the help of artificial intelligence like ChatGPT, but using only data provided by you, of your company (such as pages on your website, texts, documents, etc.).
With ChatGPT, you'll be able to take advantage of a solution that understands and processes customer messages quickly and accurately. Integrated with KOMMO CRM, ChatGPT optimizes information management of the customer and increases the chances of successful conversions.
Don't miss the opportunity to raise the level of customer service with Bytebio, taking full advantage of the combination of KOMMO CRM and ChatGPT.
Imagine the possibility of streamlining interactions, increasing customer satisfaction and reducing response times with the help of artificial intelligence like ChatGPT, but using only data provided by you, of your company (such as pages on your website, texts, documents, etc.).
With ChatGPT, you'll be able to take advantage of a solution that understands and processes customer messages quickly and accurately. Integrated with KOMMO CRM, ChatGPT optimizes information management of the customer and increases the chances of successful conversions.
Don't miss the opportunity to raise the level of customer service with Bytebio, taking full advantage of the combination of KOMMO CRM and ChatGPT.
CRM for WhatsApp
Leverage WhatsApp, transforming it into a robust channel to boost your income. Visualize your interactions with potential customers through an intuitive sales funnel, which will allow you to monitor the evolution of commercial relationships in a systematic way, from the first stage to the conclusion of the sale. Optimize and streamline your communications by implementing sophisticated automation tools, such as an efficient sales bot. This feature will not only reduce response time but also ensure that no potential customers are overlooked, thereby improving the effectiveness and performance of your sales operations.
With Official API
Stability
Integration with Official API guarantees stability of use regardless of updates to WhatsApp's privacy policy
Security
With the Official API, data from conversations and interactions with your customers remains safe and protected from possible threats
Quality
By opting for a WhatsApp integration with Official API you guarantee that there are no bugs in the integrations
Providers
The official providers available on Kommo, are GupShup, Twilio or Zenvia. Integration is "Plug and Play"
There are several other WhatsApp integrators in Kommo, including the WhatsApp Business cuisine
Advantages of having a WhatsApp CRM in the company
Implementing a CRM (Customer Relationship Management, also known as Customer Relationship Management) on WhatsApp offers numerous benefits, among which the following stand out:
1. Improving Communication with Customers: WhatsApp CRM amplifies the ability to connect with customers by centralizing all relevant conversations. Through this platform, you can maintain an efficient and accessible record of all interactions, consolidating crucial information about your customers in a single place.
2. Improved Efficiency: Using a WhatsApp CRM makes serving multiple customers simultaneously more manageable. This tool is capable of enhancing the efficiency of your support and customer service team, optimizing time and increasing productivity.
3. Increase in Extended Customer Satisfaction: Offering customers a practical and immediate communication channel like WhatsApp contributes significantly to their satisfaction. They are much more likely to appreciate the speed and convenience of the service offered, resulting in the possibility of them becoming promoters of your brand, recommending it to others.
4. Access to Strategic Data: WhatsApp CRM is a precious source of information about customer behaviors and needs. This data, when properly analyzed, can help your company improve strategic decision-making, improving the quality of services provided.
5. Unmatched Accessibility: The popularity of WhatsApp is unquestionable, and most people already have an account on the platform. This makes it much easier for customers to contact your business through WhatsApp compared to other messaging platforms.
6. Process Automation: Another notable advantage of WhatsApp CRM is the possibility of automating various customer service tasks. With chatbot features and automated responses, you can optimize the process of responding to frequently asked questions or common requests, saving your team time and ensuring quick and accurate responses to your customers at any time of the day or night.
In short, a CRM integrated with WhatsApp can be a significant catalyst for improving your customer relationships, boosting efficiency and satisfaction, while providing valuable insights for your company's strategic growth.
1. Improving Communication with Customers: WhatsApp CRM amplifies the ability to connect with customers by centralizing all relevant conversations. Through this platform, you can maintain an efficient and accessible record of all interactions, consolidating crucial information about your customers in a single place.
2. Improved Efficiency: Using a WhatsApp CRM makes serving multiple customers simultaneously more manageable. This tool is capable of enhancing the efficiency of your support and customer service team, optimizing time and increasing productivity.
3. Increase in Extended Customer Satisfaction: Offering customers a practical and immediate communication channel like WhatsApp contributes significantly to their satisfaction. They are much more likely to appreciate the speed and convenience of the service offered, resulting in the possibility of them becoming promoters of your brand, recommending it to others.
4. Access to Strategic Data: WhatsApp CRM is a precious source of information about customer behaviors and needs. This data, when properly analyzed, can help your company improve strategic decision-making, improving the quality of services provided.
5. Unmatched Accessibility: The popularity of WhatsApp is unquestionable, and most people already have an account on the platform. This makes it much easier for customers to contact your business through WhatsApp compared to other messaging platforms.
6. Process Automation: Another notable advantage of WhatsApp CRM is the possibility of automating various customer service tasks. With chatbot features and automated responses, you can optimize the process of responding to frequently asked questions or common requests, saving your team time and ensuring quick and accurate responses to your customers at any time of the day or night.
In short, a CRM integrated with WhatsApp can be a significant catalyst for improving your customer relationships, boosting efficiency and satisfaction, while providing valuable insights for your company's strategic growth.
Unified Inbox
Consolidate all your communications in a single application, where each customer has an individual profile, facilitating team collaboration and efficiency.
Unified Inbox chat page Kommo with customer information
The Unified Inbox of Kommo is a communication platform that centralizes and organizes messages from multiple channels in one place. With it, companies can manage and respond to customer messages more efficiently, regardless of the channel they use: WhatsApp, Facebook Messenger, Instagram, emails and live chat on the website.
This solution allows view all conversation data on a single screen and in real time. Furthermore, the platform has automatic features and integrates with other systems, such as CRM and helpdesk, to improve team productivity and collaboration.
The Unified Inbox of Kommo It is a tool that facilitates customer service. It makes the process more efficient and satisfying by centralizing and managing communications from different channels.
This solution allows view all conversation data on a single screen and in real time. Furthermore, the platform has automatic features and integrates with other systems, such as CRM and helpdesk, to improve team productivity and collaboration.
The Unified Inbox of Kommo It is a tool that facilitates customer service. It makes the process more efficient and satisfying by centralizing and managing communications from different channels.
Mobile app (IOS and Android)
Close deals wherever you are
- Wherever you are, the Kommo provides you power and autonomy. Our comprehensive mobile app ensures your team is always well-equipped, even when they're not in the office.
With it, you will be fully prepared for your next meeting and share the results of each negotiation before finalizing the signature. Mobile CRM gives you freedom of movement, keeping you always connected and ready to succeed in your sales. The mobile application is available on App Store (IOS) and Play Store (Android)
KOMMO INTEGRATIONS
Increase the effectiveness of your business communication
A Kommo is the ultimate solution to centralize all your valuable business conversations, offering a unified environment for efficient communication management. With the Kommo, you can provide a personalized experience for each potential customer, making it easy to interact based on their individual preferences.
With a wide variety of communication channels available, from traditional ones such as SMS, telephone and email, to instant messaging options such as WhatsApp, you have complete flexibility to communicate in the most convenient way.
Each valuable prospect receives a complete, personalized profile, allowing you to tailor your approaches to their specific needs. With the tools provided by Kommo, you can target your audience more precisely and ensure your messages are delivered at the right time, on the right channel.
With a wide variety of communication channels available, from traditional ones such as SMS, telephone and email, to instant messaging options such as WhatsApp, you have complete flexibility to communicate in the most convenient way.
Each valuable prospect receives a complete, personalized profile, allowing you to tailor your approaches to their specific needs. With the tools provided by Kommo, you can target your audience more precisely and ensure your messages are delivered at the right time, on the right channel.
Watch videos of some integrations in practice
Apps and Integrations
The future of communicating with your customers is here: messaging and SMS integrations are a game-changer for sales and marketing.
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WHATSAPP
WhatsApp integration adds new features to your account:- A new lead is created when you receive a WhatsApp message.
- Reply to WhatsApp messages from Kommo.
- Add sales robot to WhatsApp.
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FACEBOOK MESSENGER
Facebook Messenger integration adds new features to your account:- Create new leads from Facebook messenger.
- Reply to messages directly from Kommo.
- Add sales bots to Facebook Messenger (advanced plan).
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INSTAGRAM
Instagram integration adds new features to your account:- Create new Instagram leads.
- Reply to messages directly from Kommo.
- Add sales bots to Instagram (advanced plan).
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TELEGRAM
Telegram integration adds new features to your account:- Create Telegram leads.
- Reply to messages directly from Kommo.
- Add sales robots to Telegram (advanced plan).
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VIBER
Viber integration adds new features to your account:- Create Viber leads.
- Reply to messages directly from Kommo.
- Add sales robots to Viber (advanced plan).
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LINKEDIN
The leads scrapper extension Kommo allows you to get new leads from LinkedIn in just a few clicks.- Map the fields of the lead card you want to capture.
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SKYPE
Skype integration adds new features to your account:- Create new Skype leads.
- Reply to messages directly from Kommo.
- Add sales robots to Skype (advanced plan).
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WECHAT
WeChat integration adds new features to your account:- Create new WeChat leads.
- Reply to messages directly from Kommo.
- Add sales bots to WeChat (advanced plan).
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ZAPIER
Zapier integration allows you to add new features to your account:- Connect 2000+ apps with Kommo.
- All data syncing is created on the Zapier website.
- Data from connected apps will be imported into your account Kommo.
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Facebook Ads
Facebook ads integration adds new features to your account:- Facebook ad automation in the Digital Sales Funnel.
- Add different ad campaigns at specific stages.
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Google ads
Google Ads integration adds new features to your account:- Google Ads automation in the digital sales funnel.
- Add leads to your Google Ads campaigns.
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TWILIO
Twilio integration adds new features to your account:- Twilio app added to the interface.
- Click on the phone number to make a call.
- Call recordings are saved on the Lead card.
- Add call summary.
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GMAIL
Gmail integration adds new features to your account:- Gmail two-way sync and Kommo.
- Send emails in lead cards.
- Automate emails in the Digital Sales Funnel (advanced plan).
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DROPBOX
Dropbox integration adds new features to your account:- Dropbox attach button added when creating lead card notes
- Files are stored on Lead Card and Dropbox
- Dropbox files accessible from Kommo
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GOOGLE CALENDAR
Google Calendar integration adds new features to your account:- Two-way synchronization Kommo and Google Calendar.
- The changes are reflected in both calendars.
- If a Lead card ID is used when naming a meeting in Google Calendar, a task will be created on the card.
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CALENDAR
The Calendly integration adds new features to your account:- Adds Calendly as main source.
- A lead is created for new contacts when they schedule a meeting.
- If the lead exists, a meeting task will be created on the card.
- Calendly Automation in the Digital Sales Funnel (advanced plan)
- Data synced to the calendar Kommo.
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GOOGLE ANALYTICS
Google Analytics integration adds new features to your account:- The forms in Kommo will contain user data from Google Analytics.
- Transfer lead data from Kommo for Google Analytics.
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WordPress
WordPress integration adds new features to your account:- Add form Kommo on a WordPress website.
- Completed forms create a new advantage in Kommo.
- WhatsApp for small businesses
- Facebook lead ads
- Pypal
- Twilio SMS
- Zendesk
- Mailchimp
- Nvoip
- Goto
- Cloudtalk
- Api4com
- Snapengage
- Asterisk
Integrations FAQ
Lite mode will work stably as long as:
You can change the Auto-Lock setting that turns off the screen in a few clicks.
If you have an Android, you will need to download a special application, e.g. Any Screen Timeout. If you don't download a companion app, some devices will be put into sleep mode, making them invisible to WhatsApp.
Here's how to install the app:
- Your phone has a stable Internet connection. WhatsApp requires the phone to be accessible to its internet servers. If WhatsApp servers do not detect the network connection, communication becomes impossible.
- The phone is always charged. (it is advisable to always keep it charged)
- The WhatsApp application is open on the screen
- You don't use WhatsApp on other devices. WhatsApp does not allow you to use it on multiple third-party applications at the same time, for example, the web version of WhatsApp, an application on your computer, or any other software that requires scanning a QR code to authorize WhatsApp.
- The phone lock is deactivated.
You can change the Auto-Lock setting that turns off the screen in a few clicks.
- Open Settings.
- Click on “Screen and brightness”.
- Click on “Autoblock”.
- Choose “Never”
If you have an Android, you will need to download a special application, e.g. Any Screen Timeout. If you don't download a companion app, some devices will be put into sleep mode, making them invisible to WhatsApp.
Here's how to install the app:
- Follow the link
- Download the app and open it
- Adjust the Screen Timeout time in INF as shown in the screenshot:
- Click on the INF button on the right and open WhatsApp
- From now on, WhatsApp will always be open on your cell phone screen. Make sure your phone is charged and connected to the internet. Source Kommo Resources
If it is not possible to keep your phone screen on on Android all the time, you need to follow the recommendations below:
Make sure your phone is connected to the internet. You can open your browser and go to any website to check if your phone is connected to the internet. If the navigation does not load, follow these steps to troubleshoot connection issues:
If the navigation loads and you still cannot connect to WhatsApp, contact your cell phone operator and system administrator to check if the APN or router settings are correct and allow non-web and socket. There is also the possibility to try a different connection, for example, switch between your Wi-Fi network and your mobile data and vice versa.
Make sure Restrict background data is turned off.
Make sure Wi-Fi Optimization is not checked in Configure > Wi-Fi > Menu button > Advanced > Wi-Fi Optimization.
Make sure all WhatsApp permissions are granted on your phone in Settings > Apps > WhatsApp > Permissions.
If none of the instructions given above help, you may not be receiving updates from Google's push notification service. Source Kommo Resources
Make sure your phone is connected to the internet. You can open your browser and go to any website to check if your phone is connected to the internet. If the navigation does not load, follow these steps to troubleshoot connection issues:
If the navigation loads and you still cannot connect to WhatsApp, contact your cell phone operator and system administrator to check if the APN or router settings are correct and allow non-web and socket. There is also the possibility to try a different connection, for example, switch between your Wi-Fi network and your mobile data and vice versa.
Make sure Restrict background data is turned off.
- Go to your phone's Settings > click on Apps > choose WhatsApp > click on data usage.
- Check that the Restrict background data option is checked, it must be disabled for the connection to work.
- Repeat the steps above for Google Services.
- Restart your phone (turn off, wait 30 seconds, then turn on).
- Reset WhatsApp preferences by going to Settings > Apps > Menu Button > Reset Preferences.
- Make sure your phone is connected to a power source. We recommend leaving it charged to avoid going into battery saving mode.
- Disconnect your WhatsApp Web by going to WhatsApp > Menu Button > WhatsApp Web > Disconnect from all computers.
- Remember to keep your Wi-Fi turned on while the device is inactive. Click Settings > Wi-Fi > Settings icon > Keep Wi-Fi on during inactivity and make sure it's set to Always.
- Uninstall “memory management”, “performance improvement” programs and task killers in general, as this type of program prevents the application from receiving messages when it is minimized.
- Open the Hangouts app and sign out of all your accounts. Then open Hangouts again and access your accounts again.
- For Devices with OS 4.1 – 4.4
Make sure Wi-Fi Optimization is not checked in Configure > Wi-Fi > Menu button > Advanced > Wi-Fi Optimization.
- For Devices with OS 6.0+
Make sure all WhatsApp permissions are granted on your phone in Settings > Apps > WhatsApp > Permissions.
If none of the instructions given above help, you may not be receiving updates from Google's push notification service. Source Kommo Resources
By syncing your tasks with Google Calendar, you ensure that no tasks are forgotten. To do this:
Now, you can easily manage your tasks Kommo from any device using Google Calendar.
FOR deactivate sync with Google Calendar, go to the section Calendar, Press Synchronize and click Disable. Source Kommo Resources
- Open the home page of Kommo and log in to your account.
- Go to the section Calendar in the left menu bar, then click Synchronize at the top right corner.
- Please click Google and you will be transferred to a separate page where you will need to log in and authorize your Google account.
- Are you ready!
Now, you can easily manage your tasks Kommo from any device using Google Calendar.
FOR deactivate sync with Google Calendar, go to the section Calendar, Press Synchronize and click Disable. Source Kommo Resources
The most popular messaging app in the world is now part of Kommo! Here is a short guide on how to integrate whatsapp for business allowing you to capture leads and have WhatsApp conversations directly from Kommo.
Note: This integration is supported by Gupshup and WhatsApp has provided access to its API only to a limited list of intermediaries, including Gupshup.
This integration allows you to use WhatsApp with Kommo more conveniently.
Let's get started and configure the WhatsApp widget step by step!
1st Step: Create an account on Gupshup
2st Step: In the Gupshup dashboard select – Create your first app. Select the type of app you want to create. Click on “Access API”
3 º Step : Choose a name for the WhatsApp messaging app. After submitting the name, scroll down the page and click “Next”. The last step at this stage will be to scroll down the page and click on “Go to dashboard”. Now it's time to get started and fill in all the necessary information.
4st Step: Read the checklist and prepare everything needed before clicking “I'm ready”. Follow all steps and complete the verification.
5st Step: When your app is ready, you need to install the “WhatsApp via Gupshup” integration on your account. Kommo. Copy your API key from your Gupshup account dashboard and paste it into Kommo:
6st Step: Copy the “Callback” URL and paste it into your Gupshup account: WhatsApp Dashboard 🡪 Settings 🡪 Callback URL / Link to your Bot. Once you add the link, click “Go to Dashboard”.
Add the integration as a Lead Source in your digital Pipeline settings. Click Add Source and select the Whatsapp widget. The icon will appear in added sources.
Now you have installed the WhatsApp integration for Kommo successfully!
How to use WhatsApp com Kommo
Using WhatsApp for business is state-of-the-art for customer interaction: you can connect with leads and customers super-quickly, leaving formalities out to generate comfort and give your customers the convenience of contacting you when want.
The newly connected WhatsApp widget is now a source of new leads that automatically appears in your sales funnel at the “Inbound Leads” stage.
Here is an example of an inbound lead via WhatsApp integration:
To respond to the lead message:
Do you need assistance with this integration? Contact Us.
Note: This integration is supported by Gupshup and WhatsApp has provided access to its API only to a limited list of intermediaries, including Gupshup.
This integration allows you to use WhatsApp with Kommo more conveniently.
Let's get started and configure the WhatsApp widget step by step!
1st Step: Create an account on Gupshup
2st Step: In the Gupshup dashboard select – Create your first app. Select the type of app you want to create. Click on “Access API”
3 º Step : Choose a name for the WhatsApp messaging app. After submitting the name, scroll down the page and click “Next”. The last step at this stage will be to scroll down the page and click on “Go to dashboard”. Now it's time to get started and fill in all the necessary information.
4st Step: Read the checklist and prepare everything needed before clicking “I'm ready”. Follow all steps and complete the verification.
5st Step: When your app is ready, you need to install the “WhatsApp via Gupshup” integration on your account. Kommo. Copy your API key from your Gupshup account dashboard and paste it into Kommo:
6st Step: Copy the “Callback” URL and paste it into your Gupshup account: WhatsApp Dashboard 🡪 Settings 🡪 Callback URL / Link to your Bot. Once you add the link, click “Go to Dashboard”.
Add the integration as a Lead Source in your digital Pipeline settings. Click Add Source and select the Whatsapp widget. The icon will appear in added sources.
Now you have installed the WhatsApp integration for Kommo successfully!
How to use WhatsApp com Kommo
Using WhatsApp for business is state-of-the-art for customer interaction: you can connect with leads and customers super-quickly, leaving formalities out to generate comfort and give your customers the convenience of contacting you when want.
The newly connected WhatsApp widget is now a source of new leads that automatically appears in your sales funnel at the “Inbound Leads” stage.
Here is an example of an inbound lead via WhatsApp integration:
To respond to the lead message:
- Open the lead card
- Choose 'chat' in the message box and specify the contact name
- Write a message or choose a ready-made message template.
- Click submit.
Do you need assistance with this integration? Contact Us.
Gupshup is one of the first provider solutions for WhatsApp for Business, the world's most popular messaging app. It allows you to integrate WhatsApp for Business into your account Kommo.
Templates are a very important part of WhatsApp through Gupshup. We'll show you why you need them and how to use message templates in Kommo.
WhatsApp Templates
When you connect your WhatsApp through Gupshup, you need to follow strict instructions to use the widget successfully. To provide secure and spam-free business correspondence, WhatsApp requires you to use templates to start conversations with a customer.
Conversations can be started in two ways:
All custom templates must be approved by WhatsApp before you can use them.
Within your messages, you can use:
To create a new WhatsApp template in Gupshup, log in to your Gupshup account and choose the desired design from your Dashboard.
Once you're in the project, scroll down to the 'Test the Access API and set the callback URL' section and select 'View templates'.
If you are in sandbox mode, you can see all sandbox templates. If not, you can find the list of all your previously uploaded templates. If the template is approved, you can see the 'Approved by WhatsApp' badge on it.
To create a new template, simply click 'Add more' and fill in all the requested fields. You can find a tip next to each field, which will help you understand what the field means.
Hittitetemplate drop – that is the purpose of the template. For example, you can enter 'halloween promotional code whether the template is used to send promotional codes for Halloween.
Template category – Choose one of the categories that best fits your template.
Template type – If your template consists of simple text, choose the text option. In other cases, you can choose one of the media types.
Template language – Select the template language.
Element Name – is the name of your template. Keep it short and concise. It can be the same as your template label, but make sure you format it correctly: 'halloween promo code'
Template format – is the body part of your template. Enter your template text in this field. If you want to use placeholders in your text, you can use double brackets. For example, 'Hello {{1}}! Here is your promo code for Halloween {{2}}'.
Interactive actions – you can include one of the following options:
When everything is done, click the 'Preview and Submit' button. Preview your finished template, make changes with the “Edit” button if necessary, then send it to WhatsApp for approval. Typically, templates are approved quickly.
To get a better insight into how to introduce new templates, you can read the following Gupshup guide.
Import template
To use a template in Kommo, simply copy an approved template and send it to your Lead.
To make your work with Gupshup templates easier, we have an import option available. Once imported, all your approved templates will be saved as chat templates in the Kommo and you can send them to your customers with one click.
Observation: You must not make any changes to the approved templates. If a template is edited, WhatsApp will not recognize it and the message will not be delivered.
You can find the import button inside the Gupshup widget after installation. Just click on it and your templates will be imported from Gupshup.
If you want to learn how to install Gupshup integration, visit the article WhatsApp via Gupshup account.
When you click the button, its status changes to “Import in progress”. It may take some time to import the templates, so you can go back and continue your work in Kommo. If the import is successful, you will find the time and date of your import next to the button.
You can find all your imported models by going to Chats > Gear icon > Bots & Templates > Templates.
Observation: After importing, don't forget to change the placeholders for Gupshup {{{brackets}} for dynamic fields of the Kommo using [square brackets].
The templates will also be available inside the Lead card. You can access them by just putting '/' and choosing the required one from the list.
Observation: Currently, the system can only import the first 50 templates from your Gupshup account.
How to delete and sync templates
If you delete a template in Kommo, it will not be deleted from your Gupshup account. To temporarily delete them, use the delete option within Gupshup. It is on the top right side of the template.
Observation: Don't forget to delete templates you don't plan to use. There is a limit of 250 templates per WhatsApp for Business account.
To sync the templates, simply click the import button once again. It automatically updates your templates in the chat section. All your templates that have been deleted from the Gupshup account will also be deleted from the Kommo and new templates will be added. Learn more details about creating templates WhatsApp via Gupshup Templates the site Kommo.
Do you need assistance with this integration? Contact Us.
Templates are a very important part of WhatsApp through Gupshup. We'll show you why you need them and how to use message templates in Kommo.
WhatsApp Templates
When you connect your WhatsApp through Gupshup, you need to follow strict instructions to use the widget successfully. To provide secure and spam-free business correspondence, WhatsApp requires you to use templates to start conversations with a customer.
Conversations can be started in two ways:
- By a customer when they write to you – in this case you can write any message you want without templates, but if you don't respond to them within 24 hours you will need to use a template.
- By a company sending an approved template – you can start a conversation yourself by sending a template to a client. If they respond, you can send regular messages.
All custom templates must be approved by WhatsApp before you can use them.
Within your messages, you can use:
- Text messaging – simple text messaging.
- Media messages – different images, files, documents.
- Interactive buttons – these can be quick response buttons or calls to action.
To create a new WhatsApp template in Gupshup, log in to your Gupshup account and choose the desired design from your Dashboard.
Once you're in the project, scroll down to the 'Test the Access API and set the callback URL' section and select 'View templates'.
If you are in sandbox mode, you can see all sandbox templates. If not, you can find the list of all your previously uploaded templates. If the template is approved, you can see the 'Approved by WhatsApp' badge on it.
To create a new template, simply click 'Add more' and fill in all the requested fields. You can find a tip next to each field, which will help you understand what the field means.
Hittitetemplate drop – that is the purpose of the template. For example, you can enter 'halloween promotional code whether the template is used to send promotional codes for Halloween.
Template category – Choose one of the categories that best fits your template.
Template type – If your template consists of simple text, choose the text option. In other cases, you can choose one of the media types.
Template language – Select the template language.
Element Name – is the name of your template. Keep it short and concise. It can be the same as your template label, but make sure you format it correctly: 'halloween promo code'
Template format – is the body part of your template. Enter your template text in this field. If you want to use placeholders in your text, you can use double brackets. For example, 'Hello {{1}}! Here is your promo code for Halloween {{2}}'.
Interactive actions – you can include one of the following options:
- quick answers allow customers to respond in one click, choosing one of the answers offered.
- Call to actions trigger an action with one click. For example, calling or sending an email.
When everything is done, click the 'Preview and Submit' button. Preview your finished template, make changes with the “Edit” button if necessary, then send it to WhatsApp for approval. Typically, templates are approved quickly.
To get a better insight into how to introduce new templates, you can read the following Gupshup guide.
Import template
To use a template in Kommo, simply copy an approved template and send it to your Lead.
To make your work with Gupshup templates easier, we have an import option available. Once imported, all your approved templates will be saved as chat templates in the Kommo and you can send them to your customers with one click.
Observation: You must not make any changes to the approved templates. If a template is edited, WhatsApp will not recognize it and the message will not be delivered.
You can find the import button inside the Gupshup widget after installation. Just click on it and your templates will be imported from Gupshup.
If you want to learn how to install Gupshup integration, visit the article WhatsApp via Gupshup account.
When you click the button, its status changes to “Import in progress”. It may take some time to import the templates, so you can go back and continue your work in Kommo. If the import is successful, you will find the time and date of your import next to the button.
You can find all your imported models by going to Chats > Gear icon > Bots & Templates > Templates.
Observation: After importing, don't forget to change the placeholders for Gupshup {{{brackets}} for dynamic fields of the Kommo using [square brackets].
The templates will also be available inside the Lead card. You can access them by just putting '/' and choosing the required one from the list.
Observation: Currently, the system can only import the first 50 templates from your Gupshup account.
How to delete and sync templates
If you delete a template in Kommo, it will not be deleted from your Gupshup account. To temporarily delete them, use the delete option within Gupshup. It is on the top right side of the template.
Observation: Don't forget to delete templates you don't plan to use. There is a limit of 250 templates per WhatsApp for Business account.
To sync the templates, simply click the import button once again. It automatically updates your templates in the chat section. All your templates that have been deleted from the Gupshup account will also be deleted from the Kommo and new templates will be added. Learn more details about creating templates WhatsApp via Gupshup Templates the site Kommo.
Do you need assistance with this integration? Contact Us.
WhatsApp for Small Business is a free integration that allows you to connect with your WhatsApp account on Kommo. This is a wonderful opportunity to respond to your customers without even leaving your account. Kommo.
The integration was created by the team at Kommo, so it is completely safe to use. Installing and using WhatsApp as a lead source and business communication tool is free and simple to do.
With it, your entire team can work from a single WhatsApp account. And what's even cooler, now you can connect different numbers, name them and connect them to different sales funnels!
How to connect WhatsApp for Small Business?
You can find the integration by going to Chats > Chat Tools > Channels.
Once you click the Install button, the integration window will appear. There, you need to accept the WhatsApp for Small Business privacy policy and give access to your account Kommo, checking the box. After that, the install button will be available for you to click.
Now let's connect your WhatsApp to Kommo.
To remain logged in, please do not log out of your login. Kommo on WhatsApp (WhatsApp Web > Connected Devices) and use your phone at least once in 14 days.
How to set up WhatsApp for Small Business?
As soon as you add your first WhatsApp number, you will see the integration settings window.
Here you can delete your added numbers or add a new one, rename it or link added numbers to a specific sales funnel. You can also choose your backup number – this will be used in case your other numbers are disconnected.
How to use WhatsApp for Small Businesses?
Now that everything is set up, let's see how the integration works.
As soon as a lead writes you a message, it will appear in the Chat section with the WhatsApp logo. You can easily chat with them there and all your messages will be saved in the lead's card.
Furthermore, a new inbound lead will appear in the connected sales funnel. You can accept it by clicking the green button or moving it to another phase of the sales funnel; or delete it if it's spam or not your audience. You can also merge it with an existing lead if you have already had a conversation with the same person who reached you on another number.
The integration was created by the team at Kommo, so it is completely safe to use. Installing and using WhatsApp as a lead source and business communication tool is free and simple to do.
With it, your entire team can work from a single WhatsApp account. And what's even cooler, now you can connect different numbers, name them and connect them to different sales funnels!
How to connect WhatsApp for Small Business?
You can find the integration by going to Chats > Chat Tools > Channels.
Once you click the Install button, the integration window will appear. There, you need to accept the WhatsApp for Small Business privacy policy and give access to your account Kommo, checking the box. After that, the install button will be available for you to click.
Now let's connect your WhatsApp to Kommo.
- Click on the 'Connect' button.
- Choose your cell phone type (Android or iPhone).
- Scan the QR code shown on the screen.
- Opening WhatsApp on your cell phone.
- Going to Menu or Settings > Connected devices > Connect a device.
- Scanning the QR code on the installation page Kommo.
To remain logged in, please do not log out of your login. Kommo on WhatsApp (WhatsApp Web > Connected Devices) and use your phone at least once in 14 days.
How to set up WhatsApp for Small Business?
As soon as you add your first WhatsApp number, you will see the integration settings window.
Here you can delete your added numbers or add a new one, rename it or link added numbers to a specific sales funnel. You can also choose your backup number – this will be used in case your other numbers are disconnected.
How to use WhatsApp for Small Businesses?
Now that everything is set up, let's see how the integration works.
As soon as a lead writes you a message, it will appear in the Chat section with the WhatsApp logo. You can easily chat with them there and all your messages will be saved in the lead's card.
Furthermore, a new inbound lead will appear in the connected sales funnel. You can accept it by clicking the green button or moving it to another phase of the sales funnel; or delete it if it's spam or not your audience. You can also merge it with an existing lead if you have already had a conversation with the same person who reached you on another number.
- The integration only works for direct messages. Group messages are not visible in the Kommo.
- You can send documents and media files up to 10 MB in size.
Zapier is a platform for establishing connections with over 1000 web services. Imagine a bridge between the Kommo and an external application – this is Zapier. Furthermore, Zapier can expand the possibilities of its own Kommo.
It takes some time to understand its workflow, but once you get started – it becomes a lifesaver. Zapier offers a 14-day free trial and also has a free plan that includes 5 free zaps with two-step integration. Learn more about Zapier's plans.
There are 60+ pre-made Zaps by our team for you to enjoy. This guide will also help you easily create custom automations via Zapier to fit your needs.
The possibilities are almost limitless:
First, you need to integrate Zapier with Kommo. Don't worry, it's simple! Here's how to do it:
What is Zap?
So what is a Zap? It's a workspace for you to build the necessary connections. As an example, we will create a Zap that transfers leads into Kommo for Google Sheets.
All zaps you've created are displayed in the Zapier dashboard. To create a new one, press “Zap!” At the top right corner:
Every Zap consists of steps. The first step is a condition (trigger), and further steps are the result (action). Each step is separated into sections. There are also other steps you can add after the activation step. Here is the full list of them:
Let's take a look at the trigger step structure. Generally, it includes the following steps:
With the help of the step, we will create a new row in Google Sheets Kommo. This is what an action step consists of:
Linking contacts and companies to leads
If you are creating not just a lead in Kommo, but also a contact or company attached to it via Zapier, you will need to create additional steps so that the data is aligned correctly:
We've prepared a list of important tips that will help you create any type of integration through Zapier.
It takes some time to understand its workflow, but once you get started – it becomes a lifesaver. Zapier offers a 14-day free trial and also has a free plan that includes 5 free zaps with two-step integration. Learn more about Zapier's plans.
There are 60+ pre-made Zaps by our team for you to enjoy. This guide will also help you easily create custom automations via Zapier to fit your needs.
The possibilities are almost limitless:
- Automatically update leads, contacts or companies in Kommo with Excel or Google Sheets
- Synchronizing the Kommo with different types of calendars
- Receiving SMS from customers as notes on Kommo
- connecting the Kommo with other online systems to transfer data back and forth
First, you need to integrate Zapier with Kommo. Don't worry, it's simple! Here's how to do it:
- Crie uma counts no Zapier.
- Once your account is ready, click on your profile picture.
- Go to the settings.
- Then to My apps.
- type it Kommo in the search and a modal window will open.
- Enter the email you used to register your account Kommo and enter the API key Kommo, as well as the subdomain Kommo (you can find it in Settings > General settings for your account Kommo). Note: You can find your API key Kommo by clicking on your profile picture and then clicking on “Profile” in your account Kommo.
- After filling in the required fields and clicking Yes, Continue, the integration will be completed
What is Zap?
So what is a Zap? It's a workspace for you to build the necessary connections. As an example, we will create a Zap that transfers leads into Kommo for Google Sheets.
All zaps you've created are displayed in the Zapier dashboard. To create a new one, press “Zap!” At the top right corner:
Every Zap consists of steps. The first step is a condition (trigger), and further steps are the result (action). Each step is separated into sections. There are also other steps you can add after the activation step. Here is the full list of them:
- Action/Search – Perform an action or search for information in another application.
- Path – creates different steps for different rules.
- Filter – only allows a zap to proceed when a certain condition is met.
- Delay – stops actions for a certain period of time before continuing.
- Formatter – changes how incoming data is formatted for later steps.
Let's take a look at the trigger step structure. Generally, it includes the following steps:
- A trigger app (Kommo in our case)
- The trigger – a condition that determines when the action needs to be taken (in this example, “New lead” in the Kommo). You can click “Show less common options” to see all possible triggers
- Account selection (one account Kommo in our example)
- Testing step – Zapier pulls sample data from your account so you can test the automation
With the help of the step, we will create a new row in Google Sheets Kommo. This is what an action step consists of:
- An action app (in our example, Google Sheets):
- The action itself – in our case, it is creating a new spreadsheet row
- Account selection (a Google account):
- A model – all the necessary data that an application needs to get from another application. In this example, we will transfer all information about the new lead created in Kommo for Google Sheets. First, we will need to choose a spreadsheet and worksheet.
- Once the correct file is chosen, we will need to match the fields in the Kommo to Google Sheets columns. To choose the data from the previous step, click on the “+” sign to the right of the required field. The system will automatically ask you to choose the step information you already have – all you need to do is choose the required data.
- Testing step – In our example, Zapier will send a test to your Google Sheets account and you will check the result in your spreadsheet.
Linking contacts and companies to leads
If you are creating not just a lead in Kommo, but also a contact or company attached to it via Zapier, you will need to create additional steps so that the data is aligned correctly:
- First, do the “Create a lead” step. In the template, specify all the information that needs to access the Lead card
- Create a contact/company – the fields on the contact card are very important – they include the person's name, phone number, email and other necessary information.
- Create a link between lead and contact/company. To do this, you would need to create a step with the “Create link” action.
- “What data do you want to link?” – choose leads
- “What data ID do you want to link?” – choose the ID in the “Create a lead” step. To do this, click the “+” sign to the right of the field – click the step name and select the ID.
- “The data ID you want to link” – choose the ID in the “Create a contact” step
- Create a lead
- Create a contact
- Create a Company
- Create a link (between lead and contact)
- Create a link (between lead and company)
We've prepared a list of important tips that will help you create any type of integration through Zapier.
- Make sure to activate your Zap after creating it. Please note that every time you make a change to Zap, it will be deactivated.
- Make sure you fill in all required fields in the template. For example, Unique Status Identifier, this field determines which sales funnel the lead will land in. Without it, the system will get confused and you will receive an error.
- If some information is not transferred to where it should be – check the Template section again, make sure all the data has been filled in.
- Note that Zapier updates data once in 15 minutes.
ActiveCampaign is a Customer Experience Automation Platform that helps companies connect and engage with their customers in a meaningful way. It allows you to create email campaigns, set up marketing and sales automations, generate reports, and more. Integration with the Kommo allows you to sign up your contacts to ActiveCampaign lists in just a few clicks.
How to connect ActiveCampaign to Kommo
It's very easy to connect your ActiveCampaign account to Kommo. Do the following:
1. Scroll to Settings > Integrations and select ActiveCampaign in the Marketing & Publicity.
2. Accept the privacy policy by checking the box after reading the terms carefully and clicking install.
3. Once installed, you need to enter your ActiveCampaign API URL and password to connect it with Kommo.
You can find passwords within your ActiveCampaign account by going to Settings > Developer.
4. Just copy the codes and place them in the corresponding fields in the widget Kommo.
5. Lastly, click 'Save' and your accounts will be connected.
Observation: the widget window will not change once installed. You can go back and start using the integration after saving the URL codes.
How to use the integration
ActiveCampaign integration allows you to move your contacts Kommo to ActiveCampaign easily. This can save a lot of your time and energy if you want your leads Kommo be part of ActiveCampaign’s email automations and campaigns. You can subscribe contacts in bulk from the Lists or Leads sections, or individually within the Lead/Contact card.
Let's try to subscribe several Leads to ActiveCampaign lists. Go to the Leads section and switch to List view. Then, choose the leads you want to enroll and click more. From the drop-down menu, select ActiveCampaign.
Onote:
Only emails can be entered, so ensure your chosen leads have an email address attached. In the window that appears on the right side, you will find the number of selected emails and the 'Select list' menu. You can choose one of your ActiveCampaign lists or create a new list. When you create a new one, it will also appear in your ActiveCampaign account. When you're ready, click Subscribe.
All your subscribed emails will be shown below in the widget. To unsubscribe them, click (x).
There is also an option to enroll a contact directly from the lead or contact card. Go to any Lead/Contact card and you will find the 'ActiveCampaign' widget in the right menu.
Choose the email of the Lead/Contact you want to subscribe to, select the list or create a new one and click subscribe. That simple! You can delete them in the same way by clicking the x button.
Now, you can go to your ActiveCampaign account and find all your subscribed contacts there.
Do you need assistance with this integration? Contact Us.
How to connect ActiveCampaign to Kommo
It's very easy to connect your ActiveCampaign account to Kommo. Do the following:
1. Scroll to Settings > Integrations and select ActiveCampaign in the Marketing & Publicity.
2. Accept the privacy policy by checking the box after reading the terms carefully and clicking install.
3. Once installed, you need to enter your ActiveCampaign API URL and password to connect it with Kommo.
You can find passwords within your ActiveCampaign account by going to Settings > Developer.
4. Just copy the codes and place them in the corresponding fields in the widget Kommo.
5. Lastly, click 'Save' and your accounts will be connected.
Observation: the widget window will not change once installed. You can go back and start using the integration after saving the URL codes.
How to use the integration
ActiveCampaign integration allows you to move your contacts Kommo to ActiveCampaign easily. This can save a lot of your time and energy if you want your leads Kommo be part of ActiveCampaign’s email automations and campaigns. You can subscribe contacts in bulk from the Lists or Leads sections, or individually within the Lead/Contact card.
Let's try to subscribe several Leads to ActiveCampaign lists. Go to the Leads section and switch to List view. Then, choose the leads you want to enroll and click more. From the drop-down menu, select ActiveCampaign.
Onote:
Only emails can be entered, so ensure your chosen leads have an email address attached. In the window that appears on the right side, you will find the number of selected emails and the 'Select list' menu. You can choose one of your ActiveCampaign lists or create a new list. When you create a new one, it will also appear in your ActiveCampaign account. When you're ready, click Subscribe.
All your subscribed emails will be shown below in the widget. To unsubscribe them, click (x).
There is also an option to enroll a contact directly from the lead or contact card. Go to any Lead/Contact card and you will find the 'ActiveCampaign' widget in the right menu.
Choose the email of the Lead/Contact you want to subscribe to, select the list or create a new one and click subscribe. That simple! You can delete them in the same way by clicking the x button.
Now, you can go to your ActiveCampaign account and find all your subscribed contacts there.
Do you need assistance with this integration? Contact Us.
Connecting your email box
To connect an Email Box to Kommo, go to the email section and click on “Settings” (in the top right corner).
Then, in the settings menu, click Add email to connect your email box.
In this step, you must fill in the email address field and the system will automatically determine the provider. You will then need to enter your email account password or click “Continue” and you will be transferred to the email client page to confirm the connection. You also need to specify whether you want to connect the email box as “Personal” or “Shared”.
If you have a Firewall configured or a mailbox allowed for a specific IP list, you will need to allow access to the addresses from which the Kommo will send and collect emails (you can request a list by writing to us in the technical support chat (click Profile icon in the top left corner of your account Kommo and click the “Contact support” button).
Please note that we do not support IDN domains. You cannot specify the server IP address (for example, 64.233.161.109 instead of imap.gmail.com).
Email is connected only via the IMAP protocol for incoming email and the SMTP protocol for outgoing email. Connecting to other protocols, such as POP3 (Post Office Protocol version 3) or MAPI (Messaging Application Programming Interface) on which the Microsoft Exchange server is running, is not supported.
After connecting, importing emails from your email account will begin. This process takes place in the background, so you can continue working. The system will process the last 500 emails (per month). After importing, the email will be synchronized automatically once every 15 to 30 minutes and will appear in your account Kommo.
How often is email synced across Kommo?
The system [email protected] is synchronized within an hour. Your connected speakers sync every 15 to 30 minutes. We receive emails and process only two folders: “Inbox” and “Sent”. Other folders are not synced.
When sending a message from the integrated external email box, the email will be displayed in the contact card. We only accept emails from direct customers and support the use of email forwarding (“email aliases”) or email collectors.
Difference in personal and shared email boxes
Shared email boxes are boxes that can only be connected by the account administrator. These email boxes are available for use by all users who are allowed access in the “Settings” – “Users” section and have a checkmark in the “email” box to access the Shared Email Box.
Personal email boxes are email boxes that can be connected by any user. Only the user who connected this email box will see emails from this box in the Kommo; however, a user who has connected their email box as personal can choose to share it with the account administrator. In this case, the user who connected the personal email box and the account administrator will see emails from that personal email box.
After connecting any type of email box, whether personal or shared, it can be changed in the settings menu in the email section of the Kommo.
Email topics and email display logic
The email system in Kommo Automatically matches emails by multiple criteria, and this is
Example: the email box [email protected] is connected
Email conversation sequence:
Smart email addresses
These mailboxes are system (artificial) – they do not have a login / password, settings and cannot be deleted. They exist together with the account.
@mail.amocrm.com – The email will be displayed on the contact, lead or customer card.
This email box is necessary if you do not integrate email into the Kommo and would like to forward specific emails to your account Kommo. To do this, simply enter the address of these emails in the “CC” or “BCC” field when sending an email from your external email client.
There are also forwarding email addresses for creating a new lead or new contact:
[email protected] – Email will create a new contact.
[email protected] – The email will create a new lead.
Important – Please note the following:
You can create templates to simplify your work with email. To create your first email template, do the following: open Mail, go to the Settings section and click “+ Add a template”. You will see the modal window open.
You can use HTML markup or use a plain text format. To use your template with HTML markup, select the checkbox at the bottom “send email with HTML markup”.
You can also use lead fields, and the Kommo will capture the data automatically. To do this, you will need a field code like {{contact.name}} or the newly introduced {{contact.first_name}}. These fields can be found when creating an email template or chat template.
Deleting emails
When you delete a message from Kommo, the message is not deleted from the mail server. These emails will be sent to the “Deleted” folder.
By removing the messages from the mail server, it will remain on the Kommo (as long as it was already added to the system before being deleted).
But, if the message contains an attached file, in that case, if the message is deleted on the mail server, the file will no longer be available.
Emails in the Deleted Items folder
To delete an email box, you need to open the “email” section, click the “Settings” button in the top right corner and select the email box you want to delete. Click “Disconnect email” – select “Delete emails”.
In this case, the notes will remain on the card, but will be unreadable (they will only be available on your server).
If you want to temporarily deactivate or re-enter your password, you must disconnect your email box and select “keep email”; in this case, the email box is disconnected without deleting the messages. Then, the emails will remain in the system.
Do you need assistance with this integration? Contact Us.
To connect an Email Box to Kommo, go to the email section and click on “Settings” (in the top right corner).
Then, in the settings menu, click Add email to connect your email box.
In this step, you must fill in the email address field and the system will automatically determine the provider. You will then need to enter your email account password or click “Continue” and you will be transferred to the email client page to confirm the connection. You also need to specify whether you want to connect the email box as “Personal” or “Shared”.
If you have a Firewall configured or a mailbox allowed for a specific IP list, you will need to allow access to the addresses from which the Kommo will send and collect emails (you can request a list by writing to us in the technical support chat (click Profile icon in the top left corner of your account Kommo and click the “Contact support” button).
Please note that we do not support IDN domains. You cannot specify the server IP address (for example, 64.233.161.109 instead of imap.gmail.com).
Email is connected only via the IMAP protocol for incoming email and the SMTP protocol for outgoing email. Connecting to other protocols, such as POP3 (Post Office Protocol version 3) or MAPI (Messaging Application Programming Interface) on which the Microsoft Exchange server is running, is not supported.
After connecting, importing emails from your email account will begin. This process takes place in the background, so you can continue working. The system will process the last 500 emails (per month). After importing, the email will be synchronized automatically once every 15 to 30 minutes and will appear in your account Kommo.
How often is email synced across Kommo?
The system [email protected] is synchronized within an hour. Your connected speakers sync every 15 to 30 minutes. We receive emails and process only two folders: “Inbox” and “Sent”. Other folders are not synced.
When sending a message from the integrated external email box, the email will be displayed in the contact card. We only accept emails from direct customers and support the use of email forwarding (“email aliases”) or email collectors.
Difference in personal and shared email boxes
Shared email boxes are boxes that can only be connected by the account administrator. These email boxes are available for use by all users who are allowed access in the “Settings” – “Users” section and have a checkmark in the “email” box to access the Shared Email Box.
Personal email boxes are email boxes that can be connected by any user. Only the user who connected this email box will see emails from this box in the Kommo; however, a user who has connected their email box as personal can choose to share it with the account administrator. In this case, the user who connected the personal email box and the account administrator will see emails from that personal email box.
After connecting any type of email box, whether personal or shared, it can be changed in the settings menu in the email section of the Kommo.
Email topics and email display logic
The email system in Kommo Automatically matches emails by multiple criteria, and this is
- the email address of the customer with whom the correspondence is going is the same
- an email subject.
Example: the email box [email protected] is connected
Email conversation sequence:
- De [email protected] a [email protected] with the theme “Greeting from the company team”
- De [email protected] a [email protected] with the theme “Greeting from the company team”
- De [email protected] a [email protected] with the topic “Question about the product”
- De [email protected] a [email protected] with the topic “Question about the product”
- Email 1 is grouped by [email protected] and “Greeting from the company team”
- Email 2 is grouped according to [email protected] and “Greeting from the company collective”
- Email 3,4 is grouped by [email protected] and “Question about the goods
Smart email addresses
These mailboxes are system (artificial) – they do not have a login / password, settings and cannot be deleted. They exist together with the account.
@mail.amocrm.com – The email will be displayed on the contact, lead or customer card.
This email box is necessary if you do not integrate email into the Kommo and would like to forward specific emails to your account Kommo. To do this, simply enter the address of these emails in the “CC” or “BCC” field when sending an email from your external email client.
There are also forwarding email addresses for creating a new lead or new contact:
[email protected] – Email will create a new contact.
[email protected] – The email will create a new lead.
Important – Please note the following:
- If a message is sent to an incorrect address (e.g. [email protected]), it will not be added to the account.
- Mailboxes only work when specified as copy. If you specify an address in the blind carbon copy, the action will not occur.
- If the message is forwarded to the smart address, the contacts will be created by the fields in the to/from/CC email, and not by the data in the sent message, which is simply entered as content.
- You may receive emails from forwarding email addresses that will be displayed on the Kommo; however, you cannot send emails from this address.
- If you change your account name, your forwarding email address will also change. In this case, the emails that will be sent to the old address will not go anywhere.
You can create templates to simplify your work with email. To create your first email template, do the following: open Mail, go to the Settings section and click “+ Add a template”. You will see the modal window open.
You can use HTML markup or use a plain text format. To use your template with HTML markup, select the checkbox at the bottom “send email with HTML markup”.
You can also use lead fields, and the Kommo will capture the data automatically. To do this, you will need a field code like {{contact.name}} or the newly introduced {{contact.first_name}}. These fields can be found when creating an email template or chat template.
Deleting emails
When you delete a message from Kommo, the message is not deleted from the mail server. These emails will be sent to the “Deleted” folder.
By removing the messages from the mail server, it will remain on the Kommo (as long as it was already added to the system before being deleted).
But, if the message contains an attached file, in that case, if the message is deleted on the mail server, the file will no longer be available.
Emails in the Deleted Items folder
- Are stored for 30 days
- Available only to Account Administrator
To delete an email box, you need to open the “email” section, click the “Settings” button in the top right corner and select the email box you want to delete. Click “Disconnect email” – select “Delete emails”.
In this case, the notes will remain on the card, but will be unreadable (they will only be available on your server).
If you want to temporarily deactivate or re-enter your password, you must disconnect your email box and select “keep email”; in this case, the email box is disconnected without deleting the messages. Then, the emails will remain in the system.
Do you need assistance with this integration? Contact Us.
GENERATE MORE LEADS FOR SALES
A Kommo gives you the opportunity to leverage the tool you need when you need it. Whether via email, phone or chat message, you can connect with leads and customers via their preferred communication method in just one click.
And all of your interactions are unified into a single, centralized feed that captures your entire relationship history, so you only need to look in one place when searching for that important message.
O CRM Kommo is a practical and efficient solution for structuring sales via WhatsApp. With this tool, you can communicate with your leads and customers quickly and simply, whether by email, phone or chat message.
When using the Kommo, all your interactions with your contacts are unified into a single, centralized feed. This means that you can access your entire relationship history with each of them in one place, without having to search for different messages on different platforms.
This centralization of information is extremely useful for searching for important messages and for better understanding your customers' behavior, identifying their needs and preferences. Additionally, CRM Kommo allows the creation of tasks and reminders to monitor each stage of the sales process.
With this solution, you can optimize your communication with customers and increase your chances of sales success. Take advantage of the opportunity offered by Kommo and try this tool right now.
And all of your interactions are unified into a single, centralized feed that captures your entire relationship history, so you only need to look in one place when searching for that important message.
O CRM Kommo is a practical and efficient solution for structuring sales via WhatsApp. With this tool, you can communicate with your leads and customers quickly and simply, whether by email, phone or chat message.
When using the Kommo, all your interactions with your contacts are unified into a single, centralized feed. This means that you can access your entire relationship history with each of them in one place, without having to search for different messages on different platforms.
This centralization of information is extremely useful for searching for important messages and for better understanding your customers' behavior, identifying their needs and preferences. Additionally, CRM Kommo allows the creation of tasks and reminders to monitor each stage of the sales process.
With this solution, you can optimize your communication with customers and increase your chances of sales success. Take advantage of the opportunity offered by Kommo and try this tool right now.
SELL AUTOMATICALLY
The Digital Funnel Kommo Fully automates lead nurturing and follow-up sequences by sending emails and text messages, chatting with leads automatically, setting tasks for sales reps, and even running targeted digital ads. It engages prospects and keeps them moving forward by effortlessly guiding them through the sales flow. This way, when they are ready to be passed on to your sellers, it will be easy.
USE THE TOOL THAT FITS THE SITUATION
Na Kommo, we provide the opportunity to use the right tool at the right time. Whether via email, phone or chat, you can connect with leads and customers via their preferred communication method with just one click. All interactions are unified in a single centralized feed, recording the entire history of your relationship. This way, when looking for an important message, you only need to search in one place.
Effective communication is essential for establishing and strengthening business relationships. However, each person has their specific preferences and needs when it comes to communicating. With the platform, you have the flexibility to choose the most convenient method to interact with your leads and customers. Whether you prefer to send a formal email, make a direct call or have an informal chat, Kommo offers all these options.
Effective communication is essential for establishing and strengthening business relationships. However, each person has their specific preferences and needs when it comes to communicating. With the platform, you have the flexibility to choose the most convenient method to interact with your leads and customers. Whether you prefer to send a formal email, make a direct call or have an informal chat, Kommo offers all these options.
COMMUNICATE WITH YOUR TEAM
You can assign a responsible user to each lead manually or automatically. Each user receives their own personalized notifications and task management system. Plus, if they need help from a colleague, they can chat privately on the main card.
Our built-in messenger allows your team to communicate quickly within the interface, so there's no more switching from one app to another just to send a message.
And don't worry if you're away from your office - alerts are sent to the company's notification center. Kommo and to your phone. Now you're always connected - never miss a message from your teammates again.
Our built-in messenger allows your team to communicate quickly within the interface, so there's no more switching from one app to another just to send a message.
And don't worry if you're away from your office - alerts are sent to the company's notification center. Kommo and to your phone. Now you're always connected - never miss a message from your teammates again.
PROVIDE QUALITY SERVICES, WITHOUT REQUIRING HUMANS
Stop making leads wait for your salespeople to copy and paste the same old answers to customer questions – let your bot handle it! You AI chatbots da Kommo keeps leads engaged by instantly answering common questions and easing the burden on your team. And if they need a little human help, our smart robots know when to pass the baton.
O bot builder no code Kommo It makes it easy for anyone to create their own chatbot. In just a few steps, even the least tech-savvy among us can have the neural network up and running and ready to interact with customers.
O bot builder no code Kommo It makes it easy for anyone to create their own chatbot. In just a few steps, even the least tech-savvy among us can have the neural network up and running and ready to interact with customers.
NO LONGER LOSE CONTROL OF YOUR BUYERS
Keep track of your buyers with minimalist WhatsApp from Kommo. If you've ever found yourself missing out on valuable sales conversations amid casual conversation, worry no more. Now, you can leverage your WhatsApp for sales and manage your potential customers with ease. With the Kommo, you have access to powerful features like a board-like view to organize your customers, the ability to categorize them with custom tags, sending automatic follow-ups, and more. Stay in control and improve your sales efficiency with minimalist WhatsApp from Kommo.
Don't let any more opportunities slip by! Transform your WhatsApp into a strategic sales tool and leverage your results, you will have all the necessary features to optimize your interactions with customers. Organize your leads in an intuitive view and easily categorize them, making it easier to track and manage conversations.
Don't let any more opportunities slip by! Transform your WhatsApp into a strategic sales tool and leverage your results, you will have all the necessary features to optimize your interactions with customers. Organize your leads in an intuitive view and easily categorize them, making it easier to track and manage conversations.
PERSONALIZE YOUR MESSAGES
When approaching the issue of sales, agility is a key factor. With the Kommo, it is possible to intensify your response speed using the internal message templates integrated into WhatsApp. This feature is designed to facilitate quick and efficient engagement with your leads.
The most notable difference, however, is the customization capacity of these models, which allow you to incorporate information from the lead's profile. This functionality ensures that all messages sent maintain a human and personal tone, avoiding the feeling of robotic communication. Therefore, each interaction will be unique and meaningful, raising the level of your engagement strategies.
The most notable difference, however, is the customization capacity of these models, which allow you to incorporate information from the lead's profile. This functionality ensures that all messages sent maintain a human and personal tone, avoiding the feeling of robotic communication. Therefore, each interaction will be unique and meaningful, raising the level of your engagement strategies.
CHATBOT FOR WHATSAPP AND OTHER CHANNELS
Create your Salesbot (Sales Robot) and improve your customer experience
Building a chatbot for WhatsApp doesn't have to be difficult. Our code-free sales bot builder makes it easy to create a bot that can collect information from prospects, populate their profiles, initiate automatic actions, and more.
O chatbot or salesbot do Kommo is a practical and efficient solution for companies looking to automate sales and customer service processes on WhatsApp. With the no-code salesbot builder offered by the platform, you can create a personalized chatbot to meet the specific needs of each business.
With the bot KommoIs possible to collect information from potential customers, fill out your profiles, initiate automatic actions and much more, without needing advanced technical knowledge in programming. This means that anyone can create a chatbot for WhatsApp, without the need to hire a development team.
Furthermore, the chatbot do Kommo It is highly scalable and can be easily integrated with other sales and customer service tools, such as CRMs and marketing automation software. This allows companies to automate end-to-end processes, from lead acquisition to sales completion.
In summary, the Kommo offers a complete and affordable solution for companies looking to implement a chatbot on WhatsApp. With the platform's no-code sales bot builder, you can create an efficient and personalized chatbot in a matter of minutes, without the need to invest in technical and human resources.
O chatbot or salesbot do Kommo is a practical and efficient solution for companies looking to automate sales and customer service processes on WhatsApp. With the no-code salesbot builder offered by the platform, you can create a personalized chatbot to meet the specific needs of each business.
With the bot KommoIs possible to collect information from potential customers, fill out your profiles, initiate automatic actions and much more, without needing advanced technical knowledge in programming. This means that anyone can create a chatbot for WhatsApp, without the need to hire a development team.
Furthermore, the chatbot do Kommo It is highly scalable and can be easily integrated with other sales and customer service tools, such as CRMs and marketing automation software. This allows companies to automate end-to-end processes, from lead acquisition to sales completion.
In summary, the Kommo offers a complete and affordable solution for companies looking to implement a chatbot on WhatsApp. With the platform's no-code sales bot builder, you can create an efficient and personalized chatbot in a matter of minutes, without the need to invest in technical and human resources.
How to create a Sales Robot (Salesbot) in the visual editor
Salesbot is a fantastic addition to any messaging-based sales or marketing effort at your company.
📈 Expand your messaging strategy
Get an always-ready omni-channel chatbot for WhatsApp, Messenger, Instagram and more.
- Capture incoming prospects and fill out their profiles
- Add an engagement button to your website to encourage visitors
- Choose the hours when the sales robot comes into service
🤖 Anyone can create a chatbot for WhatsApp
You don't need to hire an expert. At the Kommo, you can create your own bots easily.
- Easy-to-understand visual builder for non-coders
- Want more control and customization? Use JSON to create your bot
- Make 15+ bot actions: use tags, tasks, invoices via Stripe and more
🧠 Add an AI chatbot to your arsenal
The Sales Robot is much more than a chatbot - it is a member of the team.
- Send internal messages to the team to ask for help
- Have the sales bot based on conditions, such as switching to a step
- Use AI to take action based on prospect intent
Importance of using Chatbot on WhatsApp
O use of chatbots on WhatsApp can be a very efficient strategy for companies, as it allows them to offer fast and personalized service to their customers. Some of the key benefits of using chatbots on WhatsApp for businesses include:
1. Faster service: Chatbots are able to process and respond to messages much faster than human support, which can be very useful for companies that need to serve a large volume of customers.
2. Reduction of costs: By using chatbots to serve customers, it is possible to reduce human service costs, as chatbots do not need rest or time off and can work 24 hours a day.
3. Greater customization: Chatbots can be programmed to offer personalized service to customers, offering relevant information and product or service suggestions based on the customer's previous interactions with the company.
4. 24/7 Availability: Chatbots can serve customers at any time, which can be very useful for companies that serve customers in different time zones or that need to offer 24/7 customer service.
5. Improved customer experience: By offering fast and personalized service, companies can improve the customer experience and build customer loyalty.
In summary, using chatbots on WhatsApp can be a very effective strategy for companies, as it allows them to offer faster, more personalized and available service to their customers, which can lead to greater customer satisfaction and loyalty.
1. Faster service: Chatbots are able to process and respond to messages much faster than human support, which can be very useful for companies that need to serve a large volume of customers.
2. Reduction of costs: By using chatbots to serve customers, it is possible to reduce human service costs, as chatbots do not need rest or time off and can work 24 hours a day.
3. Greater customization: Chatbots can be programmed to offer personalized service to customers, offering relevant information and product or service suggestions based on the customer's previous interactions with the company.
4. 24/7 Availability: Chatbots can serve customers at any time, which can be very useful for companies that serve customers in different time zones or that need to offer 24/7 customer service.
5. Improved customer experience: By offering fast and personalized service, companies can improve the customer experience and build customer loyalty.
In summary, using chatbots on WhatsApp can be a very effective strategy for companies, as it allows them to offer faster, more personalized and available service to their customers, which can lead to greater customer satisfaction and loyalty.
EVALUATE YOUR TEAM’S ACTIONS
Are you wondering if anyone has already responded to that new potential customer? At Kommo, such doubt will no longer exist. Through the intuitive control panel, managers can manage permissions efficiently, as well as create and monitor tasks easily.
With just a few clicks, it is possible to open any lead profile and have access to the complete history of interactions, helping to create a more personalized approach. In addition Kommo offers robust reporting tools, allowing managers to measure and analyze team performance in-depth. In summary, the Kommo equips you with the tools needed to make managing users and prospects a smooth and effective task.
With just a few clicks, it is possible to open any lead profile and have access to the complete history of interactions, helping to create a more personalized approach. In addition Kommo offers robust reporting tools, allowing managers to measure and analyze team performance in-depth. In summary, the Kommo equips you with the tools needed to make managing users and prospects a smooth and effective task.
MAKE DECISIONS BASED ON DATA
A Kommo offers visual, real-time reports that provide essential information to inform your decisions. With customizable analytics capabilities, you can set goals, anticipate future sales, monitor performance, and identify areas that need improvement before they become critical. The platform Kommo It simplifies the creation of data-driven strategies, increasing your chances of success. Be smart when making important decisions and count on Kommo to gain reliable insights and boost your results.
10 reasons to use Kommo
If you are looking for a complete solution to manage your sales and customer relationships through messaging channels, such as WhatsApp, Kommo CRM is the ideal choice. Below we present 10 reasons why you should consider using Kommo:
1. Centralization of information: All interactions with customers are unified in a single centralized feed, which provides quick and easy access to the relationship history with each customer.
2. Integration with WhatsApp Business or official API: The Kommo can be integrated with WhatsApp Business or the official WhatsApp API, allowing contact management, sending mass messages and creating automatic responses.
3. Multiuser: Multiple team members can access the account Kommo and interact with customers, which improves collaboration and increases the efficiency of the sales process.
4. Task automation: The Kommo allows the creation of tasks and reminders, automating the monitoring of customer relationships.
5. Data analysis: The system offers data analysis capabilities on sales performance, enabling the evaluation of the effectiveness of the strategies adopted.
6. Personalization: The Kommo allows the personalization of messages and communications with customers, enabling the creation of a closer and more personalized relationship.
7. Compliance with LGPD: CRM system Kommo complies with the General Data Protection Law (LGPD), offering security and privacy for customer and company information. The LGPD is Brazilian legislation that regulates the processing of personal data, aiming to protect the privacy and freedom of individuals.
8. Personalization of communication: With CRM system Kommo, it is possible to personalize communication with customers, creating a closer and more effective relationship. The system allows you to segment contacts by profile, purchase history and other relevant data, enabling the sending of more targeted and personalized messages. Furthermore, the Kommo integrates with various communication channels, such as WhatsApp, email and SMS, enabling the company to communicate with its customers through the most appropriate channel for each situation.
9. Contact management: With CRM system Kommo, it is possible to manage contacts efficiently, segmenting them by profile and purchase history. This allows the company to communicate with its customers in a more targeted and personalized way, increasing the chances of sales success. Furthermore, the system allows the import and export of contact data simply and quickly.
10. Chatbot for WhatsApp: CRM system Kommo offers the convenience of using chatbots for WhatsApp, allowing the company to automate responses to frequently asked questions and create more efficient communication flows with its customers. By using chatbots, the company can save time and resources, in addition to improving the customer experience by offering quick and efficient responses.
These are just some of the benefits that Kommo CRM can offer your business. With this powerful tool, you will be better prepared to boost your sales, improve customer service and achieve exceptional results. Try the Kommo and see the difference it can make to your business success.
1. Centralization of information: All interactions with customers are unified in a single centralized feed, which provides quick and easy access to the relationship history with each customer.
2. Integration with WhatsApp Business or official API: The Kommo can be integrated with WhatsApp Business or the official WhatsApp API, allowing contact management, sending mass messages and creating automatic responses.
3. Multiuser: Multiple team members can access the account Kommo and interact with customers, which improves collaboration and increases the efficiency of the sales process.
4. Task automation: The Kommo allows the creation of tasks and reminders, automating the monitoring of customer relationships.
5. Data analysis: The system offers data analysis capabilities on sales performance, enabling the evaluation of the effectiveness of the strategies adopted.
6. Personalization: The Kommo allows the personalization of messages and communications with customers, enabling the creation of a closer and more personalized relationship.
7. Compliance with LGPD: CRM system Kommo complies with the General Data Protection Law (LGPD), offering security and privacy for customer and company information. The LGPD is Brazilian legislation that regulates the processing of personal data, aiming to protect the privacy and freedom of individuals.
8. Personalization of communication: With CRM system Kommo, it is possible to personalize communication with customers, creating a closer and more effective relationship. The system allows you to segment contacts by profile, purchase history and other relevant data, enabling the sending of more targeted and personalized messages. Furthermore, the Kommo integrates with various communication channels, such as WhatsApp, email and SMS, enabling the company to communicate with its customers through the most appropriate channel for each situation.
9. Contact management: With CRM system Kommo, it is possible to manage contacts efficiently, segmenting them by profile and purchase history. This allows the company to communicate with its customers in a more targeted and personalized way, increasing the chances of sales success. Furthermore, the system allows the import and export of contact data simply and quickly.
10. Chatbot for WhatsApp: CRM system Kommo offers the convenience of using chatbots for WhatsApp, allowing the company to automate responses to frequently asked questions and create more efficient communication flows with its customers. By using chatbots, the company can save time and resources, in addition to improving the customer experience by offering quick and efficient responses.
These are just some of the benefits that Kommo CRM can offer your business. With this powerful tool, you will be better prepared to boost your sales, improve customer service and achieve exceptional results. Try the Kommo and see the difference it can make to your business success.
Plans
BASIC
ADVANCED
RESPONSIBILITY
Values per user
Active leads
2,500
5,000
10,000
Contact Us
12,500
25,000
50,000
Storage
100 Mb
200 Mb
400 Mb
Cycles + Bonuses Bytebio
BASIC
ADVANCED
RESPONSIBILITY
6 months
(+1 month bonus)
(+1 month bonus)
R$ 541 every 7 months/user
Equivalent to approx.
R$77
user/month
R$ 901 every 7 months/user
Equivalent to approx.
R$129
user/month
R$ 1.622 every 7 months/user
Equivalent to approx.
R$232
user/month
9 months
(11% OFF +1 month bonus)
(11% OFF +1 month bonus)
R$ 722 every 10 months/user
Equivalent to approx.
R$72
user/month
R$ 1.203 every 10 months/user
Equivalent to approx.
R$120
user/month
R$ 2.166 every 10 months/user
Equivalent to approx.
R$217
user/month
12 months
(17% OFF +1 month bonus)
(17% OFF +1 month bonus)
R$ 898 every 13 months/user
Equivalent to approx.
R$69
user/month
R$ 1.496 every 13 months/user
Equivalent to approx.
R$115
user/month
R$ 2.693 every 13 months/user
Equivalent to approx.
R$207
user/month
24 months
(25% OFF +1 month bonus)
(25% OFF +1 month bonus)
R$ 1.622 every 25 months/user
Equivalent to approx.
R$65
user/month
R$ 2.704 every 25 months/user
Equivalent to approx.
R$108
user/month
R$ 4.867 every 25 months/user
Equivalent to approx.
R$195
user/month
Plan details
Details
BASIC
ADVANCED
RESPONSIBILITY
Manage your leads
Active leads
2.500
5.000
10.000
Contacts by user
12.500
25.000
50.000
Custom fields per user
100
200
400
Sales funnels
50
50
50
Custom funnel steps
Message/email read status
Link click tracking
Search lead profiles
Required fields
Super Fields Pack
Generate and capture leads
Message Apps
Email (2-way Sync)
Form Builder (Web)
Chat button for websites
Advanced chat button
SMS and VoIP integrations
Syncing with Google Sheets
Email analytics
Business card scanner
Expand your communication
Messaging app integration
Chat broadcast
Chat and email template
Call logging and recording
Call routing integration
Team chat and mentions
Organize your workflow
Task management
Calendar & reminders
Document generator
mobile app
Media Storage
Unlimited
Unlimited
Unlimited
Creating custom lists
Bots & automation
Unlimited salesbots
No-code bot builder
AI power-up bot
Kommo AI Beta
Net Promoter Score
Triggered SMS & emails
Workflow automation
analytics
Customizable Panel
Monitoring chat performance
Profit and loss analysis
Advanced reporting
Lead Scoring
Security & access
SSL certificate
Custom User Permissions
Create user teams
Enable/block IP addresses
Set field permissions
User activity log
Data backup
Periodic data backup
Support & customization
Phone, email & chat support
+ 5000 expert partners
+ 100 in-store integrations
RESTful API
Create integrations
Create custom widgets
WebSDK
Webhooks
Minimum subscription cycle of 6 months
Advantages of purchasing the license Kommo to Olos technology Bytebio
The license price Kommo It is based on number of users.
As we are official partners of Kommo, in Brazil, we have some advantages:
License purchases can be made in cycles of 6, 9, 12 or 24 months. The minimum acquisition cycle is Semiannual (6 months)
Buying with us, there is a bonus of:
As we are official partners of Kommo, in Brazil, we have some advantages:
- At least one additional free month (if the cycle is longer, we offer more bonuses);
- A free technical user, from Bytebio, to advise you;
- Payment in up to 12 installments;
- Payment in reais (R$). We adopt the commercial dollar and exempt the IOF (because buying directly with the Kommo, paid in tourism dollars + 6,38% IOF);
- Sending an invoice for the acquisition to your company.
License purchases can be made in cycles of 6, 9, 12 or 24 months. The minimum acquisition cycle is Semiannual (6 months)
Buying with us, there is a bonus of:
- 6 months = +1 month bonus
- 9 months = 11% OFF + 1 month bonus
- 12 months = 17% OFF +1 month bonus
- 24 months = 25% OFF +1 month bonus
Advantages of purchasing the license Kommo to Olos technology Bytebio
The license price Kommo It is based on number of users.
As we are official partners of Kommo, in Brazil, we have some advantages:
License purchases can be made in cycles of 6, 9, 12 or 24 months. The minimum acquisition cycle is Semiannual (6 months)
Buying with us, there is a bonus of:
As we are official partners of Kommo, in Brazil, we have some advantages:
- At least one additional free month (if the cycle is longer, we offer more bonuses);
- A free technical user, from Bytebio, to advise you;
- Payment in up to 12 installments;
- Payment in reais (R$). We adopt the commercial dollar and exempt the IOF (because buying directly with the Kommo, paid in tourism dollars + 6,38% IOF);
- Sending an invoice for the acquisition to your company.
License purchases can be made in cycles of 6, 9, 12 or 24 months. The minimum acquisition cycle is Semiannual (6 months)
Buying with us, there is a bonus of:
- 6 months = +1 month bonus
- 9 months = 11% OFF + 1 month bonus
- 12 months = 17% OFF +1 month bonus
- 24 months = 25% OFF +1 month bonus
Kommo
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Learn more
Kommo is a messaging system that lets your customers know across all channels, integrated into a CRM.
More than 15 years in the global market (previously known as love CRM).
The mission is to make automation viable for companies so they can maximize their efficiency and achieve better results
In summary, we can summarize the Kommo, As:
Kommo CRM for WhatsApp is an innovative, powerful and convenient customer relationship management solution for businesses. It integrates directly with the most used messaging app in the world and allows companies to capture and record leads quickly and easily. Additionally, this tool provides important and insightful analysis to give you a better understanding of your customer base and how to serve them better. Kommo CRM for WhatsApp is a great way for any company looking to improve its operations or expand its reach.
WhatsApp is a powerful customer engagement tool for all businesses, with many leveraging it as their preferred communication platform. By using WhatsApp in combination with CRM solutions, companies can unlock countless transformative benefits - driving business growth and building meaningful relationships along the way.
Streamline your sales process with integration Kommo CRM and WhatsApp! Keep all conversations in one place, follow up on leads more efficiently, automate messages to ensure you never miss a beat - it's the perfect duo for maximizing efficiency. Make the most of this powerful combination to increase your team's productivity and drive results like never before.
More than 15 years in the global market (previously known as love CRM).
The mission is to make automation viable for companies so they can maximize their efficiency and achieve better results
In summary, we can summarize the Kommo, As:
- Easy-to-use Sales Pipeline Management
- All communication tools in one place
- Lead profiles for each lead
- Sales automation
- Built-in team messaging
- chatbot builder
- sales analysis
- Integrations with major platforms
Kommo CRM for WhatsApp is an innovative, powerful and convenient customer relationship management solution for businesses. It integrates directly with the most used messaging app in the world and allows companies to capture and record leads quickly and easily. Additionally, this tool provides important and insightful analysis to give you a better understanding of your customer base and how to serve them better. Kommo CRM for WhatsApp is a great way for any company looking to improve its operations or expand its reach.
WhatsApp is a powerful customer engagement tool for all businesses, with many leveraging it as their preferred communication platform. By using WhatsApp in combination with CRM solutions, companies can unlock countless transformative benefits - driving business growth and building meaningful relationships along the way.
Streamline your sales process with integration Kommo CRM and WhatsApp! Keep all conversations in one place, follow up on leads more efficiently, automate messages to ensure you never miss a beat - it's the perfect duo for maximizing efficiency. Make the most of this powerful combination to increase your team's productivity and drive results like never before.
There are many benefits to using the Kommo CRM for WhatsApp. Here are some:
Easy lead generation and tracking
When using the Kommo CRM for WhatsApp, companies can easily generate leads and track them until sales are completed. This helps increase your conversion rates and sales numbers.
Advanced CRM functionality
O Kommo CRM comes with all the functionalities of a complete CRM solution including lead management, customer engagement, sales tracking, etc. This makes it a powerful tool for managing your business.
Easy team collaboration
Like Kommo CRM is cloud-based, it's super easy to collaborate with your team members. This allows everyone to work together effectively and concisely.
Easy communication with your customers
to Kommo, you can easily communicate with your customers, allowing you to provide great service and build a trusting relationship.
Data management and analysis
O Kommo CRM allows you to easily organize and manage your data. This makes reporting and analyzing your business metrics easier.
Great for businesses with a large customer base
If your business has a large customer base and you want to engage with all of them through WhatsApp, then Kommo CRM is a great option.
Social networks or WhatsApp
If the customer starts a conversation with your company through a social network and wants to continue later, through WhatsApp itself, everything is in one place, in an integrated way. The CRM function allows exactly this: you can manage your company's contacts, regardless of the channels through which it is used, bringing the concept of omnichannel to your company.
Advertisements have become increasingly popular as a way of contacting customers and companies in the market. With Click-to-Chat ads available on Facebook and Instagram, you can leverage their vast reach to quickly grow your WhatsApp customer base. In this article we explore the details - how it works, what you need for success with them, why they are so beneficial... and much more! Discovering how these characteristics can be applied brings remarkable potential; help ensure your business is on the cutting edge by making full use of everything the company's powerful advertising platform Kommo offers through its integration with Whatsapp.
What are WhatsApp Ads?
"WhatsApp Ads are CTA (call-to-action) buttons that are added to your Facebook or Instagram ads to redirect your potential leads to a WhatsApp conversation with your business, where they can get more information about your products or services and have direct interaction with your sales."
See more on the Blog Kommo
What are WhatsApp Ads?
"WhatsApp Ads are CTA (call-to-action) buttons that are added to your Facebook or Instagram ads to redirect your potential leads to a WhatsApp conversation with your business, where they can get more information about your products or services and have direct interaction with your sales."
See more on the Blog Kommo
Um chatbot for WhatsApp is a computer program that can imitate human conversation in order to communicate with messaging app users.
Using chatbots on WhatsApp for sales purposes is a great way for businesses to stay ahead of the competition.
There are numerous advantages that come with this integration, such as cost efficiency, convenience, and customer engagement.
Firstly, chatbots can significantly reduce the costs associated with providing customer service. Businesses don't need to hire employees or invest in software to manage customer interactions - chatbots do all the work for them!
Secondly, customers get more convenience when handling sales queries through chatbot platforms compared to traditional methods like phone calls or sending emails. They can easily send messages directly from their phones, eliminating the need to wait on hold or find contact information.
Last but not least, using WhatsApp chatbots helps organizations build relationships with customers by offering personalized experiences tailored to their needs.
By having conversations with customers in real time and engaging in meaningful dialogue, companies are able to create an atmosphere of trust that directly leads to greater loyalty and sales conversions.
In short, using a WhatsApp chatbot is an effective way for businesses to streamline communication processes while increasing customer satisfaction and engagement – two essential components of successful sales tactics!
See a practical demonstration of using a Chatbot with WhatsApp
Using chatbots on WhatsApp for sales purposes is a great way for businesses to stay ahead of the competition.
There are numerous advantages that come with this integration, such as cost efficiency, convenience, and customer engagement.
Firstly, chatbots can significantly reduce the costs associated with providing customer service. Businesses don't need to hire employees or invest in software to manage customer interactions - chatbots do all the work for them!
Secondly, customers get more convenience when handling sales queries through chatbot platforms compared to traditional methods like phone calls or sending emails. They can easily send messages directly from their phones, eliminating the need to wait on hold or find contact information.
Last but not least, using WhatsApp chatbots helps organizations build relationships with customers by offering personalized experiences tailored to their needs.
By having conversations with customers in real time and engaging in meaningful dialogue, companies are able to create an atmosphere of trust that directly leads to greater loyalty and sales conversions.
In short, using a WhatsApp chatbot is an effective way for businesses to streamline communication processes while increasing customer satisfaction and engagement – two essential components of successful sales tactics!
See a practical demonstration of using a Chatbot with WhatsApp
If you are a company that wants to access the WhatsApp service, officially, your request must have been approved, along with the Meta (company that owns WhatsApp). Through this link you can get the Request to connect your Facebook Page to a WhatsApp Business API phone number.
This prerequisite ensures that both businesses and customers get the most out of their experience with this platform.
All interested parties must submit contact information on our hotsite so that the process can be considered or evaluated in more detail by WhatsApp itself. Additionally, opt-in users can benefit from free support services as well as paid notifications – making use of chatbot automation combined with human agents; plus, adding automation processes from scratch if necessary!
Official providers
Businesses can develop their official contact information on WhatsApp through direct collaborations with the app or specialized solution providers called "Official Solution Providers" (BSP). To ensure a seamless experience, WhatsApp encourages businesses to connect directly with certified service providers for the best results.
Na Kommo, we make all of this available in an easy and practical way, as "Plug and Play", through integrations with these providers, having the option to use:
This prerequisite ensures that both businesses and customers get the most out of their experience with this platform.
All interested parties must submit contact information on our hotsite so that the process can be considered or evaluated in more detail by WhatsApp itself. Additionally, opt-in users can benefit from free support services as well as paid notifications – making use of chatbot automation combined with human agents; plus, adding automation processes from scratch if necessary!
Official providers
Businesses can develop their official contact information on WhatsApp through direct collaborations with the app or specialized solution providers called "Official Solution Providers" (BSP). To ensure a seamless experience, WhatsApp encourages businesses to connect directly with certified service providers for the best results.
Na Kommo, we make all of this available in an easy and practical way, as "Plug and Play", through integrations with these providers, having the option to use:
- Guspshup
- Twilio
- zenvia
As WhatsApp Business is not enough for many companies, WhatsApp launched a solution for larger companies, the WhatsApp Business API, or the WhatsApp API.
With the ever-increasing needs of businesses, WhatsApp responded with a solution, freeing up its Commercial API - an Application Programming Interface that facilitates greater management and messaging capabilities, linking corporate services such as ERP or CRM systems directly to official WhatsApp channels.
Businesses of all sizes can now easily centralize and streamline their customer service with the application programming interface (API). Additionally, Brazilian companies are required to use the WhatsApp API in order to comply with regulations Brazilian General Data Protection Law (LGPD) or face possible fines and sanctions for non-compliance.
As described by the "Messenger People" website, in addition to complying with the Law, the WhatsApp API has advantages such as:
Conclusion: WhatsApp with API is the appropriate version for those companies that have a greater volume of customer messages and that need to optimize the processes of their employees or attendants. It is also recommended for companies that already feel limited by using the free version of WhatsApp Business (without API).
See this article about the Differences between WhatsApp Business and WhatsApp API
With the ever-increasing needs of businesses, WhatsApp responded with a solution, freeing up its Commercial API - an Application Programming Interface that facilitates greater management and messaging capabilities, linking corporate services such as ERP or CRM systems directly to official WhatsApp channels.
Businesses of all sizes can now easily centralize and streamline their customer service with the application programming interface (API). Additionally, Brazilian companies are required to use the WhatsApp API in order to comply with regulations Brazilian General Data Protection Law (LGPD) or face possible fines and sanctions for non-compliance.
As described by the "Messenger People" website, in addition to complying with the Law, the WhatsApp API has advantages such as:
- Possibility of using official buttons in chatbots;
- Sending "Newsletter" more securely;
- Interfaces, through API, to other systems (data exchange), such as CRM and ERPs;
- Possibility of getting a verified account on WhatsApp;
- Operation in company systems;
- Lower risk of having your number blocked by Meta due to misuse of your WhatsApp account.
Conclusion: WhatsApp with API is the appropriate version for those companies that have a greater volume of customer messages and that need to optimize the processes of their employees or attendants. It is also recommended for companies that already feel limited by using the free version of WhatsApp Business (without API).
See this article about the Differences between WhatsApp Business and WhatsApp API
A Bytebio is an official partner of Kommo in Brazil and can help you from purchasing the license to implementations and assistance.
A Bytebio is a Digital Transformation company that helps to provide your company with even more business intelligence, through information technology, processes and management, oriented towards people and with respect for the organization's culture.
We aim to provide business intelligence with Digital Transformation and assisting in Development, Applications, CRM, Process Automation and Analytical Marketing.
Headquartered in Ribeirão Preto/SP, the Bytebio began its work in 2009 and today has great know-how in Consulting, Training, Development and Business Analysis. We are guided by customer relationships and the experience of digital transformation, together with a complete team that respects the culture of organizations, with pillars in management, people and technology.
Purpose: We assist in business intelligence through Digital Transformation, with management, technology and people, in an effective and sustainable way.
Mission: Carry out projects and provide Digital Transformation services with the purpose of meeting the needs of our customers and leveraging the business through effective and sustainable solutions.
View: To be a company that acts as a complete provider of services and solutions for Digital Transformation to our customers to generate value for them and a positive impact for society.
Values: Organization, Seriousness, Respect, Loyalty, Ethics.
Our manifesto
A Bytebio is a Digital Transformation company that helps to provide your company with even more business intelligence, through information technology, processes and management, oriented towards people and with respect for the organization's culture.
We aim to provide business intelligence with Digital Transformation and assisting in Development, Applications, CRM, Process Automation and Analytical Marketing.
Headquartered in Ribeirão Preto/SP, the Bytebio began its work in 2009 and today has great know-how in Consulting, Training, Development and Business Analysis. We are guided by customer relationships and the experience of digital transformation, together with a complete team that respects the culture of organizations, with pillars in management, people and technology.
Purpose: We assist in business intelligence through Digital Transformation, with management, technology and people, in an effective and sustainable way.
Mission: Carry out projects and provide Digital Transformation services with the purpose of meeting the needs of our customers and leveraging the business through effective and sustainable solutions.
View: To be a company that acts as a complete provider of services and solutions for Digital Transformation to our customers to generate value for them and a positive impact for society.
Values: Organization, Seriousness, Respect, Loyalty, Ethics.
Our manifesto
- Digital Transformation is about people, processes and innovation
- Digital Transformation is about people, more than tools
- Digital Transformation is about changing culture
- Tool does nothing. She allows it to be done. People are the ones who do things
- A smart company has well-established processes, a digital mindset and a data-driven culture
MarTech is the combination of the words “Marketing” and “Technology”. It has recently been used to distinguish digital marketing agencies and companies that apply technological resources and marketing concepts in their routines. digital transformation.
These professionals use technology to automate many of the time-consuming and repetitive tasks that machines are good at, freeing up more of marketers' time to focus on the creative and strategic sides of their profession.
Thus, the marketing technology It can address one or more layers of marketing activities, such as aggregating and cleaning customer data, analyzing data, generating insights, customer segmentation and targeting, executing customer communications, and automatically optimizing recurring marketing campaigns.
What is the difference between Digital Marketing and MarTech?
O Digital Marketing is related to content strategy and channel management, such as: social networks, blogs, display media campaigns, paid or organic search...
The basis and control is through the construction and availability of online content, and its measurement through measurement tools. digital analytics.
Already MarTech is related to use of technology to ensure that Digital Marketing content reaches its highest level of performance. In this way, it is executed with the help of: real-time personalization, connection to multiple data sources, integration with multiple tools that carry out campaign orchestration, artificial intelligence and learning tools to empower analysis.
The race for professionals prepared in MarTech
For marketing technologies to bring results to your business, you need to have professionals specialized in MarTech, who have a marketing culture data-driven and who know how to extract maximum value from data.
Many businesses go through long and painful projects to implement marketing platforms and many of them have been frustrated with the financial returns obtained. Recent studies indicate that the increase in marketing automation solutions has not exceeded 1 to 2% in sales conversion, which naturally does not justify the millions invested. It is important to highlight that these same companies are only using the basic requirements, without benefiting from the more advanced segmentation and multichannel journey building resources.
Tools are just tools without an experienced professional with solid knowledge about the business and the best marketing and sales technology strategy that will allow the correct use of all technical resources. The tool can do incredible things, as long as it has “a good pilot”.
Among all the uncertainties we face as marketing professionals, at least one thing is certain: the race for technology-driven marketing will be won by whoever can have the most prepared professionals who know how to manage the best tools.
Read the full article
These professionals use technology to automate many of the time-consuming and repetitive tasks that machines are good at, freeing up more of marketers' time to focus on the creative and strategic sides of their profession.
Thus, the marketing technology It can address one or more layers of marketing activities, such as aggregating and cleaning customer data, analyzing data, generating insights, customer segmentation and targeting, executing customer communications, and automatically optimizing recurring marketing campaigns.
What is the difference between Digital Marketing and MarTech?
O Digital Marketing is related to content strategy and channel management, such as: social networks, blogs, display media campaigns, paid or organic search...
The basis and control is through the construction and availability of online content, and its measurement through measurement tools. digital analytics.
Already MarTech is related to use of technology to ensure that Digital Marketing content reaches its highest level of performance. In this way, it is executed with the help of: real-time personalization, connection to multiple data sources, integration with multiple tools that carry out campaign orchestration, artificial intelligence and learning tools to empower analysis.
The race for professionals prepared in MarTech
For marketing technologies to bring results to your business, you need to have professionals specialized in MarTech, who have a marketing culture data-driven and who know how to extract maximum value from data.
Many businesses go through long and painful projects to implement marketing platforms and many of them have been frustrated with the financial returns obtained. Recent studies indicate that the increase in marketing automation solutions has not exceeded 1 to 2% in sales conversion, which naturally does not justify the millions invested. It is important to highlight that these same companies are only using the basic requirements, without benefiting from the more advanced segmentation and multichannel journey building resources.
Tools are just tools without an experienced professional with solid knowledge about the business and the best marketing and sales technology strategy that will allow the correct use of all technical resources. The tool can do incredible things, as long as it has “a good pilot”.
Among all the uncertainties we face as marketing professionals, at least one thing is certain: the race for technology-driven marketing will be won by whoever can have the most prepared professionals who know how to manage the best tools.
Read the full article
Marketing is known for being a sector that relies on creativity, experience and intuition. However, there is a part that many people are unaware of, but that has great strategic importance: Analytical Marketing.
in the age of Transformation, companies that know how to offer the most appropriate solutions come out ahead. In other words, they take advantage of data analysis to develop and sell what really generates value for the consumer. And companies that don't adopt Analytical Marketing mean they are walking in the dark. Without knowing where they come from, if they are doing the right thing and where they should go, it is difficult for them to achieve the results they expect.
This is an analytical aspect of marketing that allows create more accurate and assertive strategies based on data. Decisions, campaigns and creativity must be based on performance analysis so the company does not get lost along the way.
What is Analytical Marketing?
Analytical Marketing (Marketing Analytics) is a marketing front that consists of the use of data and technologies to support campaign decisions. It is the area that dive into the data to understand what results were achieved, whether the company is on the right track and what trends are coming.
Having a lot of data, in itself, means nothing if the company doesn't know how to deal with it. So, Analytical Marketing is a front dedicated to them: by creating a structure and a data driven culture, the company starts to track, collect and analyze data strategically, in order to achieve its marketing objectives, which encompasses all data related to marketing, whether from online or offline channels.
Analytical Marketing is like a kind of translator that tells you whether your campaigns are really performing well and can answer your business’ main questions.
Continue reading the article
in the age of Transformation, companies that know how to offer the most appropriate solutions come out ahead. In other words, they take advantage of data analysis to develop and sell what really generates value for the consumer. And companies that don't adopt Analytical Marketing mean they are walking in the dark. Without knowing where they come from, if they are doing the right thing and where they should go, it is difficult for them to achieve the results they expect.
This is an analytical aspect of marketing that allows create more accurate and assertive strategies based on data. Decisions, campaigns and creativity must be based on performance analysis so the company does not get lost along the way.
What is Analytical Marketing?
Analytical Marketing (Marketing Analytics) is a marketing front that consists of the use of data and technologies to support campaign decisions. It is the area that dive into the data to understand what results were achieved, whether the company is on the right track and what trends are coming.
Having a lot of data, in itself, means nothing if the company doesn't know how to deal with it. So, Analytical Marketing is a front dedicated to them: by creating a structure and a data driven culture, the company starts to track, collect and analyze data strategically, in order to achieve its marketing objectives, which encompasses all data related to marketing, whether from online or offline channels.
Analytical Marketing is like a kind of translator that tells you whether your campaigns are really performing well and can answer your business’ main questions.
Continue reading the article