From conversation to sale, with Kommo.

Six months. The license can be purchased in cycles of 6, 9, 12, or 24 months, and the longer cycles receive a discount from the company itself. Kommo: 11% in 9 months, 17% in 12 months, and 25% in 24 months.

Yes. You pay per team user, and all account users are on the same plan. Lead and contact limits, and AI credits, are also per user.

The prices of Kommo They are in dollars. With the BytebioYou pay in Brazilian Reais, at the exchange rate on the day of purchase, in up to 12 installments, receive a purchase invoice, and get an extra month of license in any billing cycle.

Yes. The values ​​in the table are the official ones from... Kommo, in dollars, checked on 09/24/2026. The difference between buying with the Bytebio It's in what comes with it: the bonus month, the invoice, the payment in installments in reais, and the free technical user.

Yes. A Kommo There's a free 14-day trial with all features and no credit card required. Create your test account..

A user of Bytebio Inside your account, free of charge, to help with setup and answer any questions from the team.

He can. Talk to us on WhatsApp and the license renewal follows Bytebio.

Meta charges separately from the license fee, per message delivered from the company to the client. For recipients in Brazil, as of October 1, 2026, marketing costs... R$ 0,3217 in BRL or US$ 0,0625 in USD; utility, authentication, and service have a list fee of R$ 0,0350 in BRL or US$ 0,0068 in USD, depending on the billing currency.

Service messages (untemplated replies within 24 hours of the customer's last message) have the first 1.000 deliveries per business number each month free. Billing begins on the 1.001st message, and the balance does not accumulate.

Utility templates (models approved by Meta) are charged even within the 24-hour period and do not use this data allowance. The free 72-hour window for qualified entries per click-to-WhatsApp ad or Facebook Page button still applies if the business responds within 24 hours. Messages received from the customer are not charged by Meta. Check the terms and conditions on Meta.

Calculate your cost on SimulaZap.

Yes. Bytebio Designs the funnel, configures channels and automations, integrates the Kommo to the company's other systems and trains the team. See the consulting services at Kommo.

Kommo is a messaging system that lets your customers know across all channels, integrated into a CRM.

More than 15 years in the global market (formerly known as amoCRM ).

The mission is to make automation viable for companies so they can maximize their efficiency and achieve better results

In summary, we can summarize the Kommo, such as:

• Easy-to-use Sales Pipeline Management
• All communication tools in one place
• Lead profiles for each lead
• Sales automation
• Built-in team messaging
• chatbot builder
• sales analysis
• Integrations with major platforms

Kommo CRM for WhatsApp is an innovative, powerful and convenient customer relationship management solution for businesses. It integrates directly with the most used messaging app in the world and allows companies to capture and record leads quickly and easily. Additionally, this tool provides important and insightful analysis to give you a better understanding of your customer base and how to serve them better. Kommo CRM for WhatsApp is a great way for any company looking to improve its operations or expand its reach.

WhatsApp is a powerful customer engagement tool for all businesses, with many leveraging it as their preferred communication platform. By using WhatsApp in combination with CRM solutions, companies can unlock countless transformative benefits - driving business growth and building meaningful relationships along the way.

Streamline your sales process with integration Kommo CRM and WhatsApp! Keep all conversations in one place, follow up on leads more efficiently, automate messages to ensure you never miss a beat - it's the perfect duo for maximizing efficiency. Make the most of this powerful combination to increase your team's productivity and drive results like never before.

There are many benefits to using the Kommo CRM for WhatsApp. Here are some:

Easy lead generation and tracking

When using the Kommo CRM for WhatsApp, companies can easily generate leads and track them until sales are completed. This helps increase your conversion rates and sales numbers.

Advanced CRM functionality

O Kommo CRM comes with all the functionalities of a complete CRM solution including lead management, customer engagement, sales tracking, etc. This makes it a powerful tool for managing your business.

Easy team collaboration

Like Kommo CRM is cloud-based, it's super easy to collaborate with your team members. This allows everyone to work together effectively and concisely.

Easy communication with your customers

to Kommo, you can easily communicate with your customers, allowing you to provide great service and build a trusting relationship.

Data management and analysis

O Kommo CRM allows you to easily organize and manage your data. This makes reporting and analyzing your business metrics easier.

Great for businesses with a large customer base

If your business has a large customer base and you want to engage with all of them through WhatsApp, then Kommo CRM is a great option.

Social networks or WhatsApp

If the customer starts a conversation with your company through a social network and wants to continue later, through WhatsApp itself, everything is in one place, in an integrated way. The CRM function allows exactly this: you can manage your company's contacts, regardless of the channels through which it is used, bringing the concept of omnichannel to your company.

Advertisements have become increasingly popular as a way of contacting customers and companies in the market. With Click-to-Chat ads available on Facebook and Instagram, you can leverage their vast reach to quickly grow your WhatsApp customer base. In this article we explore the details - how it works, what you need for success with them, why they are so beneficial... and much more! Discovering how these characteristics can be applied brings remarkable potential; help ensure your business is on the cutting edge by making full use of everything the company's powerful advertising platform Kommo offers through its integration with Whatsapp.

What are WhatsApp Ads?

"WhatsApp Ads are CTA (call-to-action) buttons that are added to your Facebook or Instagram ads to redirect your potential leads to a WhatsApp conversation with your business, where they can get more information about your products or services and have direct interaction with your sales."

See more on the Blog Kommo

A chatbot for WhatsApp is a computer program that can mimic human conversation in order to communicate with users of the messaging application.

Using chatbots on WhatsApp for sales purposes is a great way for businesses to stay ahead of the competition.

There are numerous advantages that come with this integration, such as cost efficiency, convenience, and customer engagement.

Firstly, chatbots can significantly reduce the costs associated with providing customer service. Businesses don't need to hire employees or invest in software to manage customer interactions - chatbots do all the work for them!

Secondly, customers get more convenience when handling sales queries through chatbot platforms compared to traditional methods like phone calls or sending emails. They can easily send messages directly from their phones, eliminating the need to wait on hold or find contact information.

Last but not least, using WhatsApp chatbots helps organizations build relationships with customers by offering personalized experiences tailored to their needs.

By having conversations with customers in real time and engaging in meaningful dialogue, companies are able to create an atmosphere of trust that directly leads to greater loyalty and sales conversions.

In short, using a WhatsApp chatbot is an effective way for businesses to streamline communication processes while increasing customer satisfaction and engagement – ​​two essential components of successful sales tactics!

See a practical demonstration of using a Chatbot with WhatsApp

If you are a business wishing to officially access the WhatsApp service, your request must have been approved by Meta (the company that owns WhatsApp). Through this link you can obtain the Request to connect your Facebook Page to a WhatsApp Business API phone number.

This prerequisite ensures that both businesses and customers get the most out of their experience with this platform.

All interested parties must submit contact information on our hotsite so that the process can be considered or evaluated in more detail by WhatsApp itself. Additionally, opt-in users can benefit from free support services as well as paid notifications – making use of chatbot automation combined with human agents; plus, adding automation processes from scratch if necessary!

Official providers

Businesses can develop their official contact information on WhatsApp through direct collaborations with the app or specialized solution providers called "Official Solution Providers" (BSP). To ensure a seamless experience, WhatsApp encourages businesses to connect directly with certified service providers for the best results.

Na Kommo, we make all of this available in an easy and practical way, as "Plug and Play", through integrations with these providers, having the option to use:

• Guspshup
• Twilio
• zenvia

among others.

As WhatsApp Business is not enough for many companies, WhatsApp launched a solution for larger companies, the WhatsApp Business API, or the WhatsApp API.

With the ever-increasing needs of businesses, WhatsApp responded with a solution, releasing its business API – an Application Programming Interface that facilitates greater management and message sending capabilities, connecting corporate services such as ERP or CRM systems directly to WhatsApp's official channels.

Companies of all sizes can now easily centralize and streamline their customer service with the application programming interface (API). Furthermore, Brazilian companies are required to use the WhatsApp API in order to comply with LGPD regulations or face potential fines and penalties for non-compliance.

As described by the "Messenger People" website, in addition to complying with the Law, the WhatsApp API has advantages such as:

• Possibility of using official buttons in chatbots;
• Sending "Newsletter" more securely;
• Interfaces, through API, to other systems (data exchange), such as CRM and ERPs;
• Possibility of getting a verified account on WhatsApp;
• Operation in company systems;
• Lower risk of having your number blocked by Meta due to misuse of your WhatsApp account.

In conclusion, WhatsApp with API is the right version for companies that receive a higher volume of customer messages and need to optimize their employees' or customer service representatives' processes. It is also recommended for companies that already feel limited by using the free version of WhatsApp Business (without API).

See this article about the Differences between WhatsApp Business and WhatsApp API

The old WhatsApp Lite integration, which connected the number via QR code and required the phone to be turned on, with the screen lit and internet access at all times, is no longer available for new connections. Today, Kommo It connects WhatsApp through the official WhatsApp Business integration, linked to the official Meta API. With this, the phone screen doesn't need to be on, and there's no need to install an app to prevent screen locking.

If the messages stop arriving:

1. Go to Settings > Integration Center > WhatsApp Business and check if the number appears as Connected.
2. If the Kommo To show an error, note the Meta code and consult the article. Kommo Regarding WhatsApp message errors. Many errors can be resolved without reconnecting the number.
3. If you connected via the WhatsApp Business app (same number on your mobile and on the app) KommoOpen the app on your phone at least once every 14 days and keep the app updated. If there is no use for about 14 days, Meta will disconnect the number.
4. After 24 hours have passed since the customer's last message, it is only possible to write using a template approved by Meta.
5. If your number is still on WhatsApp Lite, migrate to WhatsApp Business. Kommo It offers a combination of sources, which maintains chats, leads, and automations.
6. If the problem persists, contact support. Kommo or with Bytebio.

To know more:

• WhatsApp message errors (Kommo)
• Reconnect the number (Kommo)
• Connect an already used number to WhatsApp Business (Kommo)

When connecting the WhatsApp Business app to KommoThe messages are synchronized between the cell phone and the KommoTo ensure a stable connection:

1. Use the WhatsApp Business app, not the regular WhatsApp, version 2.24.17 or later. Keep automatic updates turned on.
2. Open the app on your primary phone at least once every 14 days. Connected devices, such as WhatsApp Web, are disconnected after approximately 30 days of inactivity.
3. There's no need to leave your phone screen on or with the app open: a Kommo It receives messages via the Meta API.
4. Group chats don't appear in KommoOnly individual conversations are synchronized.
5. After connecting, Meta disables broadcast lists in the app (use the Broadcasts feature). KommoTemporary messages, single view, and real-time location are no longer available. Editing or deleting sent messages also stops working.
6. Messages sent through the app remain free. Those sent by Kommo They follow Meta's price list.

If your mobile phone is experiencing internet problems, follow the WhatsApp Help Center guide on connection issues.

To know more:

• Using WhatsApp in the app and on Kommo (Kommo)
• WhatsApp Business app on API (Meta)
• Connection problems (WhatsApp Help Center)

With Google Calendar connected, events and tasks are synchronized in both directions: what you create or change in Google Calendar is always synchronized. Kommo It appears on Google, and what you create on Google appears in... Kommo.

1. Na KommoGo to Settings > Integration Center and search for Google Calendar. Click Install.
2. Click on Continue with Google, choose the account, and authorize access.
3. Back Kommoselect the user from Kommo which will receive the synchronized events and tasks.
4. Click Save.

Good to know:

• Integration is available on all plans, including the 14-day trial.
• Only what is created after the connection is established will be synchronized.
• The synchronized items are only visible to the user selected in step 3.
• If you use Google Calendar, each booking becomes a lead in the Entry Leads stage of the main funnel and an event in the calendar. KommoIn a free Google account, there's only one scheduling page, in the main calendar.

To pause synchronization, go to Calendar > ... > Sync. To disconnect the account, go to Settings > Integration Center > Google Calendar and click Sign Out.

To know more:

• Connect to Google Calendar (Kommo)
• Google Calendar Kommo (Kommo)

A Kommo Gupshup is no longer used for WhatsApp. The official WhatsApp Business integration connects directly to the Meta API (Cloud API), without any extra fees. Kommo By message: you only pay Meta's fees.

Before you begin, have:

• A personal Facebook account with administrator access to a Meta business portfolio (or create the portfolio during setup).
• A number with a country code that receives SMS or calls and is not connected to another account. Kommo.

To connect a new number:

1. Na KommoClick on WhatsApp in the left-hand menu and then on Connect. The WhatsApp Business window will open in the Integration Center.
2. Click Install and choose Connect a new number.
3. Log in with your Facebook account and click Continue.
4. Choose or create your business portfolio.
5. Create a WhatsApp Business account and complete your company profile.
6. Enter the number, choose to receive the code via SMS or call, and then enter the code.
7. Review the access of KommoClick Confirm, and then click Finish.
8. Na KommoClick Finish. The number will appear as Connected.

If the number is already in use:

• In the WhatsApp Business app: you can connect without deleting your account and continue using the app on your phone. See "How to connect the WhatsApp Business app to..." Kommo".
• On the regular (personal) WhatsApp: back up your data, delete the account in the app, and connect the number as a new one.
• At Gupshup, Twilio or the old WhatsApp Business API KommoMeta automatically migrates the number if the portfolio is verified, the WhatsApp Business account is approved and has a payment method enabled, and two-step verification is disabled. Otherwise, the migration is manual.

Once connected, messages arrive in the chat inbox and create inbound leads in the funnel. To start a conversation or respond after 24 hours, use a template approved by Meta. To send templates, register a payment method in your WhatsApp Business account on Meta.

To know more:

• Connect WhatsApp Business (Kommo)
• Migrate from another provider (Kommo)
• End of the old WhatsApp Business API. Kommo (Kommo)

According to Meta's rules, when a client writes, a 24-hour window opens for free messaging. To start a conversation or respond after this period, it is necessary to use a template approved by Meta. The templates are created and sent for approval within Meta itself. Kommo.

1. Go to Automations > Templates > Chat Templates.
2. Click on + New template and choose WhatsApp template.
3. Select the category and template type (for example, Custom, Carousel, Catalog, or Flow) and click Next.
4. Review the name, choose the WhatsApp Business account (WABA ID) and the language.
5. Fill in the header, body, footer, and buttons according to the chosen type.
6. To customize, insert placeholders from KommoEnter the name of the client or contact person, and provide an example value for each.
7. Click Submit for approval. Goal review takes between one minute and 48 hours.

Track the status on the same screen: Draft, Under Review, Approved, Paused, or Rejected. Only approved templates can be submitted. Templates under review or approved templates cannot be edited; a rejected template can be corrected and resubmitted.

To send, choose the template in the lead's chat. You can also use it in Salesbot and Broadcasts.

Good to know:

• Only administrators can create, edit, and delete templates.
• Authentication models are not yet available in Kommo.
• Meta charges for submitted templates according to its fee schedule and limits the number of different clients you can reach in 24 hours. This limit increases with company verification and message quality.

To know more:

• Manage WhatsApp templates (Kommo)
• WhatsApp templates (Kommo)
• Message Limits (Meta)

If you already use the WhatsApp Business app on your mobile phone, you can connect the same number to... Kommo and continue using the app. Conversations remain synchronized in both places, and messages sent through the app remain free.

Before you begin, have:

• The WhatsApp Business app must be version 2.24.17 or later. The regular WhatsApp app does not work in this mode.
• A personal Facebook account and a Meta business portfolio (or create one during setup).
• Some active app usage time is required. Very new accounts may not be accepted by Meta.

Step-by-step:

1. Na KommoOpen WhatsApp Business and click Install.
2. Click on Connect my WhatsApp and select WhatsApp Business app.
3. Click on Continue with Facebook and sign in with your personal account.
4. Choose or create a business portfolio and select Connect a WhatsApp Business app.
5. Enter the number and click Next.
6. On your mobile phone, open WhatsApp Business, tap Scan QR code and scan the code displayed.
7. Choose whether you want to share your chat history. If you share it, the Kommo It matters which conversations have been active in the last 30 days.
8. Review the access, click Confirm, and then Finish. In 10 to 15 minutes, the number will appear as Connected.

To stay connected, open the app on your phone at least once every 14 days. Group chats don't appear in the app. Kommo.

If you used the old WhatsApp Lite: when installing WhatsApp Business, the Kommo It shows the old number with the Migrate option, which preserves chats and leads. Personal numbers (regular WhatsApp) need to delete the account in the app and be connected as a new number.

To know more:

• Connect the WhatsApp Business app (Kommo)
• Using WhatsApp in the app and on Kommo (Kommo)

Zapier connects to Kommo It supports over 9.000 applications without programming. With it, you can, for example, send new leads to Google Sheets, create leads from forms, or notify your team in other tools.

Plans: Zapier's free plan includes 100 tasks per month and two-step Zaps (one trigger and one action). New accounts get a 14-day trial of the Professional plan.

To connect to Kommo:

1. Create a Zapier account or log in to yours.
2. Open the App Connections page and click Add connection.
3. Search for Kommo.
4. In the window that opens, select the account. Kommo and click Allow.

To create a Zap, for example, a new lead in Kommo Turn a line into a row in Google Sheets:

1. Create a new Zap.
2. On the trigger, select the app. Kommo and the New Lead event. Select the account and test the step.
3. In the action, choose Google Sheets and the Create Spreadsheet Row event. Select the account, the spreadsheet, and the tab.
4. Relate the fields of Kommo with the columns of the spreadsheet.
5. Test the step and publish the Zap.

Tips:

• To create linked leads, contacts, and companies, use the Create Lead With Contact action, or create each item and link them with the Create Link action.
• Fill in the required fields, such as the stage of the sales funnel the lead should enter.
• On the free plan, Zapier checks for new content every 15 minutes. On paid plans, the interval may be shorter.
• If you change your password Kommo If the connection expires, reconnect your account on the Zapier connections page.

To know more:

• Connect the Zapier (Kommo)
• Kommo on Zapier
• Zapier Plans
• Connect app accounts (Zapier)

Integration with ActiveCampaign enrolls contacts from Kommo Add them to ActiveCampaign lists so they can be included in your email campaigns and automations.

To connect:

1. In ActiveCampaign, go to Settings > Developer and copy the API URL and API key.
2. Na KommoGo to Settings > Integration Center and search for ActiveCampaign.
3. Click Install and accept the terms.
4. Paste the URL and API key into the integration fields.
5. Click Save.

The integration window doesn't change after saving. This is normal: the connection is already active.

To enroll multiple leads at once:

1. Open the leads list in list view and select the leads.
2. Click on More and choose ActiveCampaign.
3. Choose an existing list or create a new one and click Subscribe.

To enroll a single contact, open the lead or contact card, use the ActiveCampaign block in the sidebar, select the list, and click Enroll. To unsubscribe, click the x next to the email.

Only contacts with a registered email address will be added to the list.

To know more:

• Connect to ActiveCampaign (Kommo)
• ActiveCampaign API

You can connect one or more email accounts to Kommo to send and receive messages directly from the CRM, with each email linked to the correct contact and lead.

1. Go to Settings > Email settings and click + Add email.
2. Enter the address and click Continue with Google (or Continue, for other providers).
3. Authorize access to Kommo on your provider's page.
4. Back KommoChoose whether the mailbox is personal or shared. If you wish, disable grouping in conversations or enable automatic contact creation for replied emails.
5. Click Save.

Good to know:

• A Kommo It works with IMAP/SMTP providers, such as Gmail, Outlook, and Yahoo, and only synchronizes the Inbox and Sent folders.
• Shared mailboxes can only be connected by administrators. A personal mailbox can be shared with the administrator using the "Share with administrator" option.
• If the provider uses two-step verification and the Kommo To request a password, generate an app password with your provider and use that password.
• If emails stop syncing, check if IMAP access is enabled and reconnect the mailbox.

Smart emails: If you don't want to connect your mailbox, copy one of the @mail.kommo.com addresses from your email settings and put it in the Cc or Bcc field when sending emails from your provider. The message will appear in... Kommo This is linked to the contact. These addresses do not send emails.

Email templates: Go to Automations > Templates > Email templates and click + Add a template. Use placeholders like {{contact.name}} to automatically fill in customer data.

To read and reply, go to Communication > Email Inbox. Deleted emails in Kommo They remain in the deleted items folder for 30 days and are still available on your provider's website.

To disconnect, go to Settings > Email settings, click the box, turn off the connection, click Save, and choose whether you want to keep or delete the emails in your email. Kommo.

To know more:

• Connect and manage email inboxes (Kommo)
• Problems with email connection (Kommo)
• Email templates (Kommo)