WhatsApp integration and Bitrix24

Use WhatsApp alongside a complete CRM for your business, with management and automation.
Exchange 1.000 messages and pay 1USD on average (GupShup provider)
Virtual assistant (chatbot), with up to 5 automatic interactions
Customized scripts for your company
Have 1 number for unlimited users
Integration with the Official WhatsApp API (Facebook)
With Official WhatsApp API
A Bytebio é Parceira Oficial (GOLD) do Bitrix24, no Brasil

Manage conversations with your customers automatically and intelligently in Bitrix24

Follow your company's conversations on a single channel, combined with one of the most complete CRM on the market.
WhatsApp Bitrix | Bytebio

Have a closer relationship with your customers

A Bytebio created its own application using the official WhatsApp API, through providers, which has several functionalities, which allows you to receive and respond to messages coming from WhatsApp directly from your chat Bitrix24 CRM, such as:

✔ Message sending automation (Chatbot);
✔ Receiving and sending media;
✔ Sending active messages (templates);
✔ Message history in CRM;
✔ Centralized service;

Check out more benefits, by clicking here


WhatsApp integration and Bitrix24 - Bytebio
Bitrix24 CRM. It is a complete, simple, flexible and efficient CRM for automating sales funnels, generating leads and improving customer service. Find out more about the Bitrix24. O Bitrix24 is the CRM system that allows unlimited users, unlimited records and no hidden costs. All paid plans are "fixed", with no per-user pricing. Find out more Bitrix24.
WhatsApp integration and Bitrix24 - Bytebio
Chat screen Bitrix24, which can be integrated into WhatsApp

Advantages of WhatsApp Integration and Bitrix24

WhatsApp integration and Bitrix24 | Bytebio
Integration
with CRM
Have all interaction data saved on your
CRM Bitrix24
WhatsApp integration and Bitrix24 | Bytebio
Unified information
Have your information unified, providing
better management
WhatsApp integration and Bitrix24 | Bytebio
Consolidation
of Channels
Manage WhatsApp Bitrix24 along with all your channels on your Bitrix24 CRM
WhatsApp integration and Bitrix24 | Bytebio
Collaborative service
Internal service provided
by one or more people

Why use Official WhatsApp API?

Stability
Integration with Official API guarantees stability of use regardless of updates to the policy
WhatsApp privacy
Security
With the Official API, data from conversations and interactions with your customers remains safe and protected from possible threats
Quality
When opting for a WhatsApp integration Bitrix24 with Official API you guarantee that there are no bugs in the integrations

In addition to the native application of Bitrix24,
a Bytebio created your own application

See below the comparison of services between the two:
Service
Native App
App Bytebio +GupShup
Provider Hiring Support
APP Setup Bitrix24
APP Setup Bytebio
Receive and respond to messages (WhatsApp) via chat Bitrix24
API Hosting Bytebio
Configure queue for receiving messages
Send active message (template)
chatbot
Information linked to contact
Receiving media (audio, PDF and image)
Sending images and PDF files
Notification before end of session
Delivery and reading notification

Learn a little more about integration

Benefits
Get your customers' services under your control and bring your customers closer;

Create automatic leads within Bitrix24 CRM, from contacts made via WhatsApp;

Interaction of more than one team member in the same conversation window, enabling mediation or tips from supervisors;

Have your information unified;


Avoid the use of multiple devices;


Improves service management capacity.

Results to be achieved
Greater team engagement;

Reduction in response time;

More participative supervisors;

Greater capacity to manage services
open and active customers;

Greater ability to analyze the quality of information;

Customer feeling more understood without the need to repeat the request due to the history of available services.
Services included
✔ APP Setup Bytebio with video instructions for use;

✔ Configuration of receiving and responding to WhatsApp messages via WhatsApp chat Bitrix24;

✔ Instructions on sending images, .pdf files and receiving media (audio and image);

✔ Configuration of delivery and reading notification with guidance on notification before the end of the session;

✔ Configuration of automatic lead creation with initial Chatbot configuration (Such as: Name, Email and Telephone);

✔ Queue configuration for receiving messages and sending messages (Template);

✔ Shipping guidance made within the contact screen on Bitrix24;

✔ Link guidance (manual) between a received message and a pre-existing customer;

✔ Support for hiring a Provider for your WhatsApp Bitrix24.
Services not included (contracted separately)
Training;

Support and Advice;

Customization and initial configuration of your CRM, support or advice for the tool;

Intermediary of payment of fees from external providers.
Requirements
Have the License Bitrix24 Professional;

Comply with the Opt-in required by WhatsApp (we help you with that);

Have your company's account approved by Facebook Business, as well as the phone number to be adopted (we help you with that);

Grant administrative access to Bytebio, as a partner Bitrix24 (during setup);

Provide the requested information so that
the team Bytebio can configure the WhatsApp API with your business;

Choose a Provider that uses the official API (Gupshup).
Message rates
GupShup is an external platform, holder of the Official API with WhatsApp, making it possible to integrate with Bitrix24 and centralize your means of communication.

GupShup Provider:
Conversation initiated by the company: Conversations are priced according to the category they fall into. There are currently 3 categories (renew every 24 hours):
  • Conversation Utility - Tariff: USD0,0350 from WhatsApp + 0,001 from Gupshup.
  • Conversation Authentication - Fee: USD0,0315 from WhatsApp + 0,001 from Gupshup.
  • Conversation Marketing - Fee: USD0,0625 from WhatsApp + 0,001 from Gupshup.
User-initiated conversation: It is categorized as a Service and renews every 24 hours:
  • Conversation Service - Rate: USD0,030 from WhatsApp + 0,001 from Gupshup.

Gupshup rate per message: USD 0.001 per Messages received and sent (within a 24h session) according to size;

First 1.000 conversations per month via WABA (Free);

Conversations from Ads that click on WhatsApp or Facebook page CTAs (Free).


See in detail >
https://www.gupshup.io/develop...
Selo Bytebio

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