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Activechat

ActiveChat is a customer service automation platform ideal for contact center and support teams. With advanced features, the tool offers AI-assisted live chat automation, self-service automation, conversational marketing, organizational knowledge management, contact center analytics, natural language chatbots, and more, all in one easy-to-use platform. to use. With the ActiveChat, companies can improve customer service efficiency, increase customer satisfaction and reduce operating costs.

ActiveChat It stands out for running in a private cloud or at the customer's location, offering total data control, no recurring fees, and lifetime support. It differentiates itself from SaaS tools by providing enhanced data security, deep customization, optimized performance due to local data processing, and lower operational costs after initial installation.

Freemium: Paid plans from 149,95USD/m


✅ Pros

  • Complete tool for customer service automation;

  • Integration with different communication channels;

  • Use of artificial intelligence to improve the efficiency and quality of service;

  • Possibility to create personalized chatbots;

  • Ease of use.

❌ Cons

  • High prices for advanced plans;

  • Technical knowledge may be required to create more complex solutions;

  • Need for training to fully use the tool;

  • Some more advanced features may not be available on all plans;

  • Limitations for customizing templates and interface.