WhatsApp Bytebio
Provide accurate data to start assertive support on WhatsApp
WhatsApp Bytebio
Provide accurate data to start assertive support on WhatsApp
Basic CRM + Unified Communication with Bitrix24
Offer different forms of communication to your leads and customers with
consolidated management.
consolidated management.
Offer different forms of communication for your leads and customers with consolidated management, in your Bitrix24.
A Bitrix24 offers all-inclusive software that allows you to track opportunities, clients and projects.
The team Bytebio will make the parameterizations, leaving your Bitrix24 optimized for CRM and Unified Communications, both for internal and external conversations with customers.
A Bitrix24 offers all-inclusive software that allows you to track opportunities, clients and projects.
The team Bytebio will make the parameterizations, leaving your Bitrix24 optimized for CRM and Unified Communications, both for internal and external conversations with customers.
- The way a company communicates with its audience adapts every day. Managing all contact and interaction history in a unified way is essential for prospecting new sales.
- Initial Survey of your Business needs
- Request information via email
- Parameterizations and Implementations within the Bitrix24
- Pre-scheduled training sessions and possible interactions
- Training and Qualification
- Greater employee engagement
- Greater ability to manage open calls
- Greater ability to analyze the quality of information
- Increase your employees’ service agility
- Reduced response time
- Customer feeling more understood without the need to repeat the request due to the history of available services.
- More participative supervisors
- Increased Chances of Capturing Leads
- Easy access history of exchanged emails
- Have a Services contract with Bytebio Advisory, Consultancy, Analytical Marketing or Business Intelligence;
- License Bitrix24 Standard or Professional;
- Grant administrative access to Bytebio, as a partner Bitrix24;
- Provide the requested information so that the team can Bytebio You can configure service channels according to your business. Ex: Customizable Message Text, Contact Form Fields, Opening Hours and holiday settings, days off, Facebook and Instagram Account Information.
WhatsApp
** GupShup Provider
USD 0.0483 per Active Messages (template)
USD 0.001 per Messages received and sent
USD 0.002 for files between 64KB and 5MB
USD 0.003 for files between 5MB and 10MB
USD 0.004 for files over 10MB
** API Hosting (from R$ 149,00)
Telephony
Number rental: USD 11.00 (11 dollars) monthly for local numbers and/or USD 8,00 (8 dollars) monthly for 0800 numbers.
Connection Charges:
USD 0,005 (half a cent) per minute for local lines
USD0,05 (five cents) for cell phones.
The purchase of credits for Telephony use is done directly with the Bitrix24 and can be done via Paypal or credit card that allows validation via SMS.
** GupShup Provider
USD 0.0483 per Active Messages (template)
USD 0.001 per Messages received and sent
USD 0.002 for files between 64KB and 5MB
USD 0.003 for files between 5MB and 10MB
USD 0.004 for files over 10MB
** API Hosting (from R$ 149,00)
Telephony
Number rental: USD 11.00 (11 dollars) monthly for local numbers and/or USD 8,00 (8 dollars) monthly for 0800 numbers.
Connection Charges:
USD 0,005 (half a cent) per minute for local lines
USD0,05 (five cents) for cell phones.
The purchase of credits for Telephony use is done directly with the Bitrix24 and can be done via Paypal or credit card that allows validation via SMS.
- CRM
- Initial Tool Setup
- Lead Pipeline Creation with up to 5 steps
- Creation of Commercial Pipeline with up to 5 steps
- Up to 10 Task automation rules and/or automatic contacts
- Organization of Sections of Customer and Potential Customer Files
- Up to 5 custom fields
- Permission (up to 5 departments and up to 15 employees)
- Organization of Sections of the Potential Client and Clients FormSocial Networks
- Contacts coming from Facebook (Comments and Messenger)
- Contacts coming from Instagram comments
- Up to 5 Widgets for your website
- Customized text message by Widget
- Widget distribution per page (up to 20 pages)
- Welcome Message containing: Title, Text and Photo
- Contact Us Form
- Form with up to 7 fields for your website
- Automatic Leads (creation of Automatic Leads from messages received through a form
- Service Queue Configuration
- The distribution of calls to Attendants can be:
- Sequential (if an attendant is unavailable, the request is transferred to the next person in line)
- Evenly (distributed to attendants in a balanced way, to avoid overload and provide the same service possibilities for all attendants in the queue.
- For All (the call is sent to all agents in the queue at once)
- Definition of idle timeout (waiting time between automatic transfer from one attendant to another)
- Limiting the number of simultaneous messages (to avoid overloading the attendant)
- Online Attendant Sending messages only to available Attendants (online)
- Automatic Lead (possibility to create an Automatic Lead within the CRM)
- Responsible for the Lead (possibility for the attendant to be automatically inserted as responsible for the Lead)
- Working Hours Setting
- Consent Form (Available for Widget and Messenger)
- Quality of Service (possibility of providing Quality of Service assessment via chat - available for Website Widget and Messenger)
- Response time KPI (depending on the configured response time limit, the attendant's superior may be notified).
- Customizable messages available:
- Welcome Message
- Waiting Message
- Finishing/Thank You MessageWhatsApp
- Support for Hiring a WhatsApp Provider
- APP Setup Bytebio
- Receiving and Replying to WhatsApp Messages via chat Bitrix24
- Queue Configuration for Receiving Messages
- Sending Active Messages (Template) based on customer approval. Submission made within the Contact screen
- Initial Chatbot (Requests for basic contact information - Name, Email and Telephone)
- Automatic Lead Creation
- Possibility of (manual) link between a received message and a pre-existing client
- Media reception (audio and image)
- Sending Images and .pdf Files
- Notification before end of session
- Delivery and reading notificationTelephony
- Telephony Parameterization and Configuration Bitrix24Email Synchronization
- Email Service Configuration
- Synchronization of up to 4 email boxes
- Configuration of 4 Email templatesSpecialized Service
- 4 Hours of pre-scheduled Specialized Service with one of our specialists Bitrix24Remote Training
- 2 pre-scheduled 2-hour remote meetings for training with a specialist in Bitrix24Usage support videos for:
- Use of Social Networks Integrated into Bitrix24
- Using WhatsApp and creating Message Templates
- Creating new email templates
- Inserting Codes on your website
- Intermediary for Payment of Fees from External Providers
- PABX configuration
Any action directed towards the project, for example:
When there is a perception of new demands or needs that do not fall within the limit of contracted hours, these can only be applied if there is authorization from both sides (Client and Bytebio).
- Meetings
- Consulting
- Training
- Development
- Call
- Document architecture
- Withdraws
- Interactions via WhatsApp
- General services
- Responding to queries
- Production of targeted material and implemented demands.
When there is a perception of new demands or needs that do not fall within the limit of contracted hours, these can only be applied if there is authorization from both sides (Client and Bytebio).
SLAs (Service Level Agreement) is the Service Level Agreement is an agreement made so that both parties are aligned regarding the provision of services, availability, schedules, times, service channels, forms, among others.
From the moment you hire our services, you will automatically be covered by Service Level Agreement 4 (SLA 4).
From the moment you hire our services, you will automatically be covered by Service Level Agreement 4 (SLA 4).
- Scheduling of interactions and deliveries will depend on the availability of the team. Bytebio
- When purchasing the service, we will schedule interactions with you
- License fees are not included in this service. Bitrix24
These services may interest you
See some of the areas we can work on in your business
Some companies and institutions we help
Your company. United.
A complete management platform with
more than 35 tools for your team.
more than 35 tools for your team.
We are partners
certificates
in Brazil
Learn more about
A Bytebio is a Digital Transformation company that helps to provide your company with even more business intelligence, through information technology, processes and management, oriented towards people and with respect for the organization's culture.
We aim to provide business intelligence with Digital Transformation and assisting in Development, Applications, CRM, Process Automation and Analytical Marketing.
Headquartered in Ribeirão Preto/SP, the Bytebio began its work in 2009 and today has great know-how in Consulting, Training, Development and Business Analysis. We are guided by customer relationships and the experience of digital transformation, together with a complete team that respects the culture of organizations, with pillars in management, people and technology.
Purpose: We assist in business intelligence through Digital Transformation, with management, technology and people, in an effective and sustainable way.
Mission: Carry out projects and provide Digital Transformation services with the purpose of meeting the needs of our customers and leveraging the business through effective and sustainable solutions.
View: To be a company that acts as a complete provider of services and solutions for Digital Transformation to our customers to generate value for them and a positive impact for society.
Values: Organization, Seriousness, Respect, Loyalty, Ethics.
We aim to provide business intelligence with Digital Transformation and assisting in Development, Applications, CRM, Process Automation and Analytical Marketing.
Headquartered in Ribeirão Preto/SP, the Bytebio began its work in 2009 and today has great know-how in Consulting, Training, Development and Business Analysis. We are guided by customer relationships and the experience of digital transformation, together with a complete team that respects the culture of organizations, with pillars in management, people and technology.
Purpose: We assist in business intelligence through Digital Transformation, with management, technology and people, in an effective and sustainable way.
Mission: Carry out projects and provide Digital Transformation services with the purpose of meeting the needs of our customers and leveraging the business through effective and sustainable solutions.
View: To be a company that acts as a complete provider of services and solutions for Digital Transformation to our customers to generate value for them and a positive impact for society.
Values: Organization, Seriousness, Respect, Loyalty, Ethics.
- Digital Transformation is about people, processes and innovation
- Digital Transformation is about people, more than tools
- Digital Transformation is about changing culture
- Tool does nothing. She allows it to be done. People are the ones who do things
- A smart company has well-established processes, a digital mindset and a data-driven culture
Consultancy
Qualification and Training
We offer in-person or remote training and training for different segments of the company, according to functional roles, such as senior management, managers, employees, project teams, sales, as well as for all staff.
How to solve certain business problems in your company with Bitrix24? Alone may not be enough. Consulting makes this bridge and fulfills the function of connecting needs and problems to solutions, relying on the experience of our consultants, who already have experience from other cases and business experiences and use of appropriate tools.
Development
We develop applications that can extend your Bitrix24 to other functions specific to your needs or your business. Furthermore, our development team can create parallel systems or integrate existing systems and ensure that all your digital needs are met.
Parameterization and Implementation
we leave the Bitrix24 configured according to the needs of your business, through parameterizations, configurations, customizations and mainly through implementation work, respecting the company's culture and its current situation.
Qualification and Training
We offer in-person or remote training and training for different segments of the company, according to functional roles, such as senior management, managers, employees, project teams, sales, as well as for all staff.
Digital Transformation Consulting
We help companies on their Digital Transformation journey, respecting their culture and moment, so that they can advance in a sustainable way.
Implement a culture of digitalization, innovation and growth with Bytebio, which has over 11 years of experience in the market and has served more than 600 companies.
Analytical Marketing Consulting
Use data and technologies to support marketing decisions.
With the Analytical Marketing experts at Bytebio your business will allow you to create more accurate and efficient strategies based on data.
Digital Transformation Consulting
We help companies on their Digital Transformation journey, respecting their culture and moment, so that they can advance in a sustainable way.
Implement a culture of digitalization, innovation and growth with Bytebio, which has over 11 years of experience in the market and has served more than 600 companies.
Consulting in Bitrix24
O Bitrix24 is a complete management, social collaboration, communication platform that has more than 35 tools for your team.
The consultancy involves a complete diagnosis of the current situation of your business so that we can come up with the best strategies, providing process optimization through Bitrix24.
Process Automation Consulting
The consultancy seeks to make processes more fluid and practical by replacing human work with automated work.
Process Automation is common in operational activities and is activated automatically based on a certain trigger defined according to each operation.
Project Consulting
Having project management is not an easy task, which is why Bytebio developed automation in conjunction with the Bitrix24 called GIP (Intelligent Project Management)
Its greatest feature is its ease of planning,
execute and control your business projects, regardless of their size or complexity.
We help companies on their Digital Transformation journey, respecting their culture and moment, so that they can advance in a sustainable way.
Implement a culture of digitalization, innovation and growth with Bytebio, which has over 11 years of experience in the market and has served more than 600 companies.
Analytical Marketing Consulting
Use data and technologies to support marketing decisions.
With the Analytical Marketing experts at Bytebio your business will allow you to create more accurate and efficient strategies based on data.
Digital Transformation Consulting
We help companies on their Digital Transformation journey, respecting their culture and moment, so that they can advance in a sustainable way.
Implement a culture of digitalization, innovation and growth with Bytebio, which has over 11 years of experience in the market and has served more than 600 companies.
Consulting in Bitrix24
O Bitrix24 is a complete management, social collaboration, communication platform that has more than 35 tools for your team.
The consultancy involves a complete diagnosis of the current situation of your business so that we can come up with the best strategies, providing process optimization through Bitrix24.
Process Automation Consulting
The consultancy seeks to make processes more fluid and practical by replacing human work with automated work.
Process Automation is common in operational activities and is activated automatically based on a certain trigger defined according to each operation.
Project Consulting
Having project management is not an easy task, which is why Bytebio developed automation in conjunction with the Bitrix24 called GIP (Intelligent Project Management)
Its greatest feature is its ease of planning,
execute and control your business projects, regardless of their size or complexity.
Greater Engagement
Unified Information
Greater productivity with integrated data, systems and information, synchronized via APIs
Increase employee adherence to processes and tools appropriate to the company, such as Bitrix24, improving the user experience and internal communication.
Improvement in Project Control
Planning, execution and management of your projects aligned with a fluid process.
Optimization of Internal Processes
Optimization of internal processes, simplification of routines and operational fluidity.
Unified Information
Greater productivity with integrated data, systems and information, synchronized via APIs
In general, the Transformation is the ability to quickly respond to or capitalize on market opportunities based on current technology stacks, people resources, and digital technology.
It is about the ability of an organization to undertake Digital Transformation not only from the point of view of digital technology, but across the entire organization, including people, culture and processes, to achieve positive business results.
While there is a large emphasis on technology, an organization's level of digital maturity is also affected by speed and adaptability, largely due to human capital resources and automated processes — it is a team effort, in the broadest sense of the word.
Why is Digital Transformation a priority?
A Transformation is the act of physically altering workflows and processes through digital technologies. This means that your digital maturity is the degree to which you understand — and have the ability to implement — these changes.
Working to achieve these results is essential for businesses to remain viable and competitive. As markets and situations evolve, successful Digital Transformation makes it easier for companies to be agile and flexible, scale and achieve rapid appreciation.
Trends in Digital Transformation: Analytics and Digital
With the aim of understanding the effect of the digitalization process in Brazil, the McKinsey conducted a study with 124 large and medium-sized businesses in various sectors to measure the Digital Transformation of businesses operating in the country.
The proprietary Analytics & Digital Quotient (A&DQ) tool was used, which evaluated 22 management practices critical to the success of Digital Transformation and capturing financial results, distributed among the four dimensions.
See below the A&DQ with the measurement of the Digital Transformation of businesses in Analytics and Digital with its dimensions and practices.
Continue reading the article
It is about the ability of an organization to undertake Digital Transformation not only from the point of view of digital technology, but across the entire organization, including people, culture and processes, to achieve positive business results.
While there is a large emphasis on technology, an organization's level of digital maturity is also affected by speed and adaptability, largely due to human capital resources and automated processes — it is a team effort, in the broadest sense of the word.
Why is Digital Transformation a priority?
A Transformation is the act of physically altering workflows and processes through digital technologies. This means that your digital maturity is the degree to which you understand — and have the ability to implement — these changes.
Working to achieve these results is essential for businesses to remain viable and competitive. As markets and situations evolve, successful Digital Transformation makes it easier for companies to be agile and flexible, scale and achieve rapid appreciation.
Trends in Digital Transformation: Analytics and Digital
With the aim of understanding the effect of the digitalization process in Brazil, the McKinsey conducted a study with 124 large and medium-sized businesses in various sectors to measure the Digital Transformation of businesses operating in the country.
The proprietary Analytics & Digital Quotient (A&DQ) tool was used, which evaluated 22 management practices critical to the success of Digital Transformation and capturing financial results, distributed among the four dimensions.
See below the A&DQ with the measurement of the Digital Transformation of businesses in Analytics and Digital with its dimensions and practices.
Continue reading the article
Martech is short for "marketing technology", and refers to all the tools, platforms and systems that are used to automate, measure and optimize marketing activities. A Martech includes a wide variety of applications and solutions, including marketing automation, social media management, lead management, website optimization for search engines (SEO) and data analysis.
The main applications of Martech in companies include:
Discover our article: What is Martech? The future of marketing in business
The main applications of Martech in companies include:
- marketing automation: Marketing automation allows companies to send personalized and targeted messages to their leads and customers through various platforms, such as email, social media and SMS.
- social media management: Social media management tools help businesses create and publish content, monitor conversations, and measure performance on social networks like Facebook, Instagram, and Twitter.
- Lead management: Lead management tools help companies collect, qualify, and store information about potential customers, allowing them to send targeted, personalized messages to attract new business.
- SEO: the tools SEO help companies optimize their websites so that they appear in the top positions of search results, increasing website visibility and traffic.
- Data analysis: Data analytics tools allow companies to collect, store and analyze large amounts of data to make informed decisions and measure the performance of their marketing activities.
Discover our article: What is Martech? The future of marketing in business
A Bytebio is an Official Gold Partner of Bitrix24 in Brazil
We know that managing a business is not a simple task. Regardless of size or segment, it takes a lot of organization to have control over all processes, monitor teams, guarantee the quality of products and services, offer customer support and also have time to seek innovation and creativity.
Now, imagine a single tool performing all these functions, with quality, efficiency and simplicity, unifying your company, optimizing your time and accelerating your results. Imagine being able, with it, to build an internal infrastructure with external relations. Manage communications, people, projects, customers and marketing campaigns. Everything from one place!
Did you imagine? It seems like a dream, but it's not. It exists and is already changing the reality of more than four million companies, of different sizes and sectors, in different countries, including here in the Brazil.
How can it help your company?
Now that you understand What is Bitrix24, You may be wondering: "Among so many features, how can the platform help with my challenges and transform my business?"
The more than 35 tools can make you think a lot about where to start, after all you will have a lot at your disposal. But you don't need, nor should you, use everything at once. Start with the bottlenecks main ones and, over time, discover the infinite possibilities that the Bitrix24 offers.
Communication: Any company needs to be able to communicate – internally and externally – to survive. Good and effective communication is capable of aligning processes, integrating employees and improving customer service.
O Bitrix24 offers a variety of communication tools, including corporate social networking, instant messaging, group chat, calls, mobile messaging, video calling and video conferencing, all already integrated into the account. One platform where the whole team can discuss ideas and collaborate.
And to make the communication process in your organization even more complete, the Bitrix24 also offers Android and iOS apps, which enable collaboration wherever you are.
Social Intranet: Although vital, internal communication continues to be one of the biggest challenges of companies of all sizes. If you are looking for a solution to eliminate noise and align teams with your company's purpose, the Bitrix24 is the answer.
Inspired by social networks such as Facebook, the company's intranet Bitrix24 has a series of innovative features that facilitate, simplify and improve communication between employees. With it, you increase the reach of information, engagement, integration and even the productivity of your team, strengthening organizational culture.
But it goes far beyond a simple communication channel. There are more than 30 tools that allow you to collaborate, plan, work on projects, share files, automate HR processes, create approval workflow, use shared calendars and many other possibilities.
All of this integrated into a social interface, which maximizes efficiency of communication at work.
Access the full article and see how the Bitrix24 can help your company
Create a free account Bitrix24
Version Bitrix24 Northstar
Bitrix24 Northstar is a powerful new business plan designed to help companies navigate through the unknown and uncertain waters of today's competitive business landscape. This plan offers a suite of tools and resources that can help businesses stay ahead of the competition and make sound decisions quickly
The main feature of Bitrix24 North Star is your ability to track customer activity, giving you key insights into customer behavior and preferences. With these insights, you can create personalized strategies to more effectively engage customers and maximize sales opportunities. You will also be able to identify potential problems before they become costly errors, allowing you to take corrective action immediately.
In addition to tracking customer activity, Bitrix24 North Star also offers real-time notifications so you can keep up with all the latest news in your industry. As such, you will always be up to date on the latest developments and trends in your field, allowing you to stay one step ahead of the competition
The plan Bitrix24 North Star also comes with comprehensive data analytics capabilities, allowing you to gain valuable insights into how people are interacting with your business, as well as how they feel about your products or services. With these insights, you can make data-driven decisions that have an even greater impact on your results. Additionally, this plan provides market intelligence tools so you can understand current trends in your industry, giving you an edge over competitors when it comes time to launch new products or campaigns.
Finally Bitrix24 North Star provides robust security measures so that all customer data always remains safe and secure. It also includes advanced encryption technology so that customer information cannot be accessed by unauthorized third parties or hackers. These extra layers of protection give customers peace of mind knowing their data is protected from unauthorized access or use
Within our range of services Bitrix24, Bitrix24 North Star stands out as an exceptional plan designed to give businesses an edge in today's competitive market. With its comprehensive set of features designed to track customer activities and gain valuable insight into their preferences, businesses can maximize sales opportunities while staying abreast of industry trends and safely and securely protecting customer data.
the new release Bitrix24 North Star includes a number of improvements and bug fixes. The most notable changes include:
We know that managing a business is not a simple task. Regardless of size or segment, it takes a lot of organization to have control over all processes, monitor teams, guarantee the quality of products and services, offer customer support and also have time to seek innovation and creativity.
Now, imagine a single tool performing all these functions, with quality, efficiency and simplicity, unifying your company, optimizing your time and accelerating your results. Imagine being able, with it, to build an internal infrastructure with external relations. Manage communications, people, projects, customers and marketing campaigns. Everything from one place!
Did you imagine? It seems like a dream, but it's not. It exists and is already changing the reality of more than four million companies, of different sizes and sectors, in different countries, including here in the Brazil.
How can it help your company?
Now that you understand What is Bitrix24, You may be wondering: "Among so many features, how can the platform help with my challenges and transform my business?"
The more than 35 tools can make you think a lot about where to start, after all you will have a lot at your disposal. But you don't need, nor should you, use everything at once. Start with the bottlenecks main ones and, over time, discover the infinite possibilities that the Bitrix24 offers.
Communication: Any company needs to be able to communicate – internally and externally – to survive. Good and effective communication is capable of aligning processes, integrating employees and improving customer service.
O Bitrix24 offers a variety of communication tools, including corporate social networking, instant messaging, group chat, calls, mobile messaging, video calling and video conferencing, all already integrated into the account. One platform where the whole team can discuss ideas and collaborate.
And to make the communication process in your organization even more complete, the Bitrix24 also offers Android and iOS apps, which enable collaboration wherever you are.
Social Intranet: Although vital, internal communication continues to be one of the biggest challenges of companies of all sizes. If you are looking for a solution to eliminate noise and align teams with your company's purpose, the Bitrix24 is the answer.
Inspired by social networks such as Facebook, the company's intranet Bitrix24 has a series of innovative features that facilitate, simplify and improve communication between employees. With it, you increase the reach of information, engagement, integration and even the productivity of your team, strengthening organizational culture.
But it goes far beyond a simple communication channel. There are more than 30 tools that allow you to collaborate, plan, work on projects, share files, automate HR processes, create approval workflow, use shared calendars and many other possibilities.
All of this integrated into a social interface, which maximizes efficiency of communication at work.
Access the full article and see how the Bitrix24 can help your company
Create a free account Bitrix24
Version Bitrix24 Northstar
Bitrix24 Northstar is a powerful new business plan designed to help companies navigate through the unknown and uncertain waters of today's competitive business landscape. This plan offers a suite of tools and resources that can help businesses stay ahead of the competition and make sound decisions quickly
The main feature of Bitrix24 North Star is your ability to track customer activity, giving you key insights into customer behavior and preferences. With these insights, you can create personalized strategies to more effectively engage customers and maximize sales opportunities. You will also be able to identify potential problems before they become costly errors, allowing you to take corrective action immediately.
In addition to tracking customer activity, Bitrix24 North Star also offers real-time notifications so you can keep up with all the latest news in your industry. As such, you will always be up to date on the latest developments and trends in your field, allowing you to stay one step ahead of the competition
The plan Bitrix24 North Star also comes with comprehensive data analytics capabilities, allowing you to gain valuable insights into how people are interacting with your business, as well as how they feel about your products or services. With these insights, you can make data-driven decisions that have an even greater impact on your results. Additionally, this plan provides market intelligence tools so you can understand current trends in your industry, giving you an edge over competitors when it comes time to launch new products or campaigns.
Finally Bitrix24 North Star provides robust security measures so that all customer data always remains safe and secure. It also includes advanced encryption technology so that customer information cannot be accessed by unauthorized third parties or hackers. These extra layers of protection give customers peace of mind knowing their data is protected from unauthorized access or use
Within our range of services Bitrix24, Bitrix24 North Star stands out as an exceptional plan designed to give businesses an edge in today's competitive market. With its comprehensive set of features designed to track customer activities and gain valuable insight into their preferences, businesses can maximize sales opportunities while staying abreast of industry trends and safely and securely protecting customer data.
the new release Bitrix24 North Star includes a number of improvements and bug fixes. The most notable changes include:
- A new activity stream that provides a consolidated view of all activities in the Bitrix24, including social media updates, notifications, and tasks
- A new Task Pane that helps you view and manage your tasks
- Integration with the Zapier app so you can connect your Bitrix24 to over 750 other apps
- New filters for reports and better performance when working with large data sets
Bitrix24 and LGPD: Find out where to start in your company
What is the LGPD, Brazil’s General Data Protection Act?
The LGPD is the General Data Protection Law (Law 13.709/2018) which provides for the processing of personal data, including in digital media, by natural persons or legal entities governed by public or private law, with the aim of protecting the rights fundamental principles of freedom and privacy and the free development of the personality of the natural person.
The General Data Protection Law regulates the processing and storage of third-party personal data and can be decisive for implementing Digital Marketing strategies on your company's website. Compliance with legislation increases your brand’s trustworthiness and ranking in search engines.
Bitrix24 and the LGPD:
As part of our consultancy Bitrix24, it is important to note that the Bitrix24 is a complete platform for business, with more than 35 tools for management, social collaboration and communication. Among these collaborative tools, it has a powerful CRM (system that manages customer relationships), dealing with a high volume of data.
As it deals with customer data, documents, communication, forms and others, it is a system that meets the needs that companies seek to manage this data and policy, and now, aligned with the LGPD.
As it is software of European origin and on a global scale, with more than 7 million active accounts around the world, the Bitrix24 fully complied with GDPR (General Data Protection Regulation), 2016/679 to satisfaction. Thus, all updates required to comply with GDPR were taken at the time.
In this way, now with the LGPD in Brazil, the Bitrix24 has also updated its services to ensure it complies with guidelines.
Below, we leave the release from the team itself Bitrix24.
Use the Bitrix24 on this journey with LGPD
Our services Bitrix24 It can be an excellent choice to help your company have a system for managing the data of its customers and employees, following the LGPD guidelines. It can be a system for the LGPD that helps the company adapt to the Law, through applications that extend its resources, such as GDPR for CRM, which allows the anonymization of personal data, among others.
The prices of Bitrix24 They vary: there is a free version and subscription plans. They all offer tools for uploading, organizing and sharing files ranging from 5GB to 1TB storage space, with space upgrade possibilities.
In subscription plans, there are no limits on the number of tasks and projects your employees can collaborate on. However, commercial plans may include additional module tools that are missing from the free plan.
Consult our table of plans and features.
We are Gold partners Bitrix24 here in Brazil and we are ready to listen to you and assist you with your business challenges!
Read the full article
What is the LGPD, Brazil’s General Data Protection Act?
The LGPD is the General Data Protection Law (Law 13.709/2018) which provides for the processing of personal data, including in digital media, by natural persons or legal entities governed by public or private law, with the aim of protecting the rights fundamental principles of freedom and privacy and the free development of the personality of the natural person.
The General Data Protection Law regulates the processing and storage of third-party personal data and can be decisive for implementing Digital Marketing strategies on your company's website. Compliance with legislation increases your brand’s trustworthiness and ranking in search engines.
Bitrix24 and the LGPD:
As part of our consultancy Bitrix24, it is important to note that the Bitrix24 is a complete platform for business, with more than 35 tools for management, social collaboration and communication. Among these collaborative tools, it has a powerful CRM (system that manages customer relationships), dealing with a high volume of data.
As it deals with customer data, documents, communication, forms and others, it is a system that meets the needs that companies seek to manage this data and policy, and now, aligned with the LGPD.
As it is software of European origin and on a global scale, with more than 7 million active accounts around the world, the Bitrix24 fully complied with GDPR (General Data Protection Regulation), 2016/679 to satisfaction. Thus, all updates required to comply with GDPR were taken at the time.
In this way, now with the LGPD in Brazil, the Bitrix24 has also updated its services to ensure it complies with guidelines.
Below, we leave the release from the team itself Bitrix24.
Use the Bitrix24 on this journey with LGPD
Our services Bitrix24 It can be an excellent choice to help your company have a system for managing the data of its customers and employees, following the LGPD guidelines. It can be a system for the LGPD that helps the company adapt to the Law, through applications that extend its resources, such as GDPR for CRM, which allows the anonymization of personal data, among others.
The prices of Bitrix24 They vary: there is a free version and subscription plans. They all offer tools for uploading, organizing and sharing files ranging from 5GB to 1TB storage space, with space upgrade possibilities.
In subscription plans, there are no limits on the number of tasks and projects your employees can collaborate on. However, commercial plans may include additional module tools that are missing from the free plan.
Consult our table of plans and features.
We are Gold partners Bitrix24 here in Brazil and we are ready to listen to you and assist you with your business challenges!
Read the full article
Robotic Process Automation (RPA) as part of our services Bitrix24
Documents and employee requests go through several approval stages. Robotic Process Automation is a tool that allows you to automate your business by creating workflows for repeated actions.
How is it working?
Visit Robotic Process Automation (RPA) in the main menu. In the tab Robotic Process Automation (RPA), you will see all the created workflows.
You can switch to list view where you will see who created each process.
All Assignments
Assignments (assignments) are tasks that must be carried out at each phase of the process.
Limitations of Robotic Process Automation
Here are the number of workflows available on different subscription plans:
Documents and employee requests go through several approval stages. Robotic Process Automation is a tool that allows you to automate your business by creating workflows for repeated actions.
How is it working?
Visit Robotic Process Automation (RPA) in the main menu. In the tab Robotic Process Automation (RPA), you will see all the created workflows.
You can switch to list view where you will see who created each process.
All Assignments
Assignments (assignments) are tasks that must be carried out at each phase of the process.
Limitations of Robotic Process Automation
Here are the number of workflows available on different subscription plans:
- Free, Start+, CRM+, Tasks+ - 1 workflow
- Standard - 5 workflows
- Professional - unlimited
Intelligent Project Management
It is an application with automation for Project Management, developed by Bytebio. It works in conjunction with the Bitrix24, so that there is a Fleet high level of Deliveries and Project Portfolio.
It is an application with automation for Project Management, developed by Bytebio. It works in conjunction with the Bitrix24, so that there is a Fleet high level of Deliveries and Project Portfolio.
How WhatsApp+ API Integration Works Bitrix24
How it works, details and demonstration of the integration of the company's exclusive API Bytebio.
So let's follow step by step how integration would work from both points of view: on the customer's WhatsApp and on the Bitrix24 from the company.
How it works, details and demonstration of the integration of the company's exclusive API Bytebio.
So let's follow step by step how integration would work from both points of view: on the customer's WhatsApp and on the Bitrix24 from the company.
Bitrix24 and SendPulse: Fundamentals in digital marketing
E-mail Marketing is a communication and relationship channel that offers different Digital Marketing strategy options. With it, you can use various communication formats, such as offers, newsletters, activations, greeting cards, useful notices, etc. Email marketing is the best way to ensure customer acquisition and retention. Therefore, It is essential to have a high deliverability rate.
You may have already wondered how it is possible to send several emails at once and how they reach the recipient so quickly without losing information along the way. This is a simple answer, the person responsible for preserving your email is called SMTP server.
Do you want to know how SMTP can help you with your email marketing strategy and increase the delivery of your emails and ensure that the return on your investment (ROI) is satisfactory? In this article, you will discover its importance and how to apply it to your Digital Marketing strategy. Come with me!
What is SMTP and how does it work?
SMTP (Simple Mail Transfer Protocol, or in Portuguese Simple Mail Transfer Protocol) is an online server that receives information from your email before it even reaches the recipient, it filters, checks and forwards email securely for the one for whom it is intended.
To better understand how the SMTP server works, just compare it to the Correios system. To send a package to someone, we go to the post office and there the agents wrap the package, weigh it and prepare it for delivery, then it is taken to a sorting system until it reaches the postman who will deliver the package to the recipient safely. See how it happens in practice:
Check out the full Blog Post
E-mail Marketing is a communication and relationship channel that offers different Digital Marketing strategy options. With it, you can use various communication formats, such as offers, newsletters, activations, greeting cards, useful notices, etc. Email marketing is the best way to ensure customer acquisition and retention. Therefore, It is essential to have a high deliverability rate.
You may have already wondered how it is possible to send several emails at once and how they reach the recipient so quickly without losing information along the way. This is a simple answer, the person responsible for preserving your email is called SMTP server.
Do you want to know how SMTP can help you with your email marketing strategy and increase the delivery of your emails and ensure that the return on your investment (ROI) is satisfactory? In this article, you will discover its importance and how to apply it to your Digital Marketing strategy. Come with me!
What is SMTP and how does it work?
SMTP (Simple Mail Transfer Protocol, or in Portuguese Simple Mail Transfer Protocol) is an online server that receives information from your email before it even reaches the recipient, it filters, checks and forwards email securely for the one for whom it is intended.
To better understand how the SMTP server works, just compare it to the Correios system. To send a package to someone, we go to the post office and there the agents wrap the package, weigh it and prepare it for delivery, then it is taken to a sorting system until it reaches the postman who will deliver the package to the recipient safely. See how it happens in practice:
Check out the full Blog Post
For a business to thrive, it needs a streamlined sales process and a high lead conversion rate. Today, in an increasingly competitive scenario, companies struggle because they use sales funnels complex and with insufficient customer engagement, which harms your revenue.
Basically, a sales funnel is the customer journey from the moment they connect with your company.
It starts with awareness and interest and ends when a prospect buys from the company. After the first purchase, the company can transform the customer into a long-term buyer.
So, it is clear that The sales funnel is an important structure in any business — but, mainly, in those that are experiencing great growth.
In this article, we seek to explain how large companies can optimize the sales funnel with the help of good market tools. Have a good read!
What is a sales funnel?
O sales funnel is an illustration of the stages a prospect goes through before becoming a customer. It resembles an inverted pyramid — it starts with many of your potential customers at the top.
And as your sales reps begin to engage with them, only the most qualified prospects move on to the next stage and ultimately the close. Therefore, at the bottom of the sales funnel are your most committed customers.
The sales funnel and the buyer's journey are the two sides of the buying process.
Broadly speaking, the buyer's journey is the process customers go through before purchasing. It is typically divided into three stages:
Continue reading the article
Basically, a sales funnel is the customer journey from the moment they connect with your company.
It starts with awareness and interest and ends when a prospect buys from the company. After the first purchase, the company can transform the customer into a long-term buyer.
So, it is clear that The sales funnel is an important structure in any business — but, mainly, in those that are experiencing great growth.
In this article, we seek to explain how large companies can optimize the sales funnel with the help of good market tools. Have a good read!
What is a sales funnel?
O sales funnel is an illustration of the stages a prospect goes through before becoming a customer. It resembles an inverted pyramid — it starts with many of your potential customers at the top.
And as your sales reps begin to engage with them, only the most qualified prospects move on to the next stage and ultimately the close. Therefore, at the bottom of the sales funnel are your most committed customers.
The sales funnel and the buyer's journey are the two sides of the buying process.
Broadly speaking, the buyer's journey is the process customers go through before purchasing. It is typically divided into three stages:
- Awareness (top of the funnel): the buyer becomes aware of their problem or issue. They look for solutions, discover products or services and look for opportunities.
- Consideration (middle of the funnel): the buyer evaluates different products to face challenges and interacts with sellers.
- Decision (bottom of the funnel): the buyer decides the solution for their needs.
Continue reading the article
When embedding a chat solution on your website, you have two options: opt for a live chat or an automated chatbot? Or should you try to use both together or should they be kept separate?
A artificial intelligence (AI) has transformed the way companies interact and engage with customers. You can't deny it: modern business is changing rapidly from transactional relationships to conversational relationships.
With the emergence of chatbots, companies are finding innovative ways to build strong customer relationships.
So, we return to the previous question: if you could choose between chatbot and live chat, which would you choose to provide good customer service? Both channels create a unique experience for users by providing quick responses so they don't have to wait for an email or call on the phone.
In today's article we will explain the main concepts you need to know about these two chat models so you can decide which is best for your business. Have a great read!
What is Chatbot?
Chatbots are essentially designed to improve the customer experience by automating sales and customer support.
As far as the pros and cons of chatbot, bots are always available to engage and assist customers, answering your simple questions and pre-qualifying leads — which is very positive for building a solid and relevant consumer base.
Broadly speaking, chatbots can engage customers on websites, apps, and messaging integration like Facebook Messenger or Whatsapp Business, for example.
Chatbots are becoming increasingly popular as we advance in technology. artificial intelligence.
Companies and customers interact online through a chat interface, and the AI software will analyze and respond to customer questions — the idea is to overcome human limitations and speed up customer service.
What is Live Chat?
Basically, live chat allows users to connect with sales and support representatives for real-time help.
This is users' preferred proactive channel as it offers real-time support. 70% of consumers prefer live chat, and nearly two-thirds of customers who engage with a chat platform are more likely to return to a website and purchase again.
As such, it is an integral part of a successful customer service toolkit that delivers greater customer satisfaction compared to email and telephone.
It is clear that the benefits of live chat There are many and you can use them to improve your organization's main support metrics, building customer loyalty and ensuring a good reputation and communication.
Continue reading the article
A artificial intelligence (AI) has transformed the way companies interact and engage with customers. You can't deny it: modern business is changing rapidly from transactional relationships to conversational relationships.
With the emergence of chatbots, companies are finding innovative ways to build strong customer relationships.
So, we return to the previous question: if you could choose between chatbot and live chat, which would you choose to provide good customer service? Both channels create a unique experience for users by providing quick responses so they don't have to wait for an email or call on the phone.
In today's article we will explain the main concepts you need to know about these two chat models so you can decide which is best for your business. Have a great read!
What is Chatbot?
Chatbots are essentially designed to improve the customer experience by automating sales and customer support.
As far as the pros and cons of chatbot, bots are always available to engage and assist customers, answering your simple questions and pre-qualifying leads — which is very positive for building a solid and relevant consumer base.
Broadly speaking, chatbots can engage customers on websites, apps, and messaging integration like Facebook Messenger or Whatsapp Business, for example.
Chatbots are becoming increasingly popular as we advance in technology. artificial intelligence.
Companies and customers interact online through a chat interface, and the AI software will analyze and respond to customer questions — the idea is to overcome human limitations and speed up customer service.
What is Live Chat?
Basically, live chat allows users to connect with sales and support representatives for real-time help.
This is users' preferred proactive channel as it offers real-time support. 70% of consumers prefer live chat, and nearly two-thirds of customers who engage with a chat platform are more likely to return to a website and purchase again.
As such, it is an integral part of a successful customer service toolkit that delivers greater customer satisfaction compared to email and telephone.
It is clear that the benefits of live chat There are many and you can use them to improve your organization's main support metrics, building customer loyalty and ensuring a good reputation and communication.
Continue reading the article
Companies that have a culture data driven have strategies that are guided by real information, such as the practice of making decisions based on data, with empirical evidence and not on intuition, speculation or hypotheses. Knowing how to analyze data is essential for business success.
By adopting a data-driven culture, the organization ends up taking a direction that is 100% focused on research and analysis of business-related information. The positive result of this is an understanding of the tendencies of the market and the evolution in processes and management.
The way to understand the data driven culture is the practical application of data-driven tools. big data e Business intelligence. Therefore, we have prepared this article with the 4 best BI tools that are essential for analyzing your business.
Check out the full article
Business Intelligence with Bitrix24
O Bitrix24 offers a series of Business Intelligence (BI) capabilities to help companies make informed decisions and monitor the performance of their activities. Some examples of BI resources available in Bitrix24 include:
By adopting a data-driven culture, the organization ends up taking a direction that is 100% focused on research and analysis of business-related information. The positive result of this is an understanding of the tendencies of the market and the evolution in processes and management.
The way to understand the data driven culture is the practical application of data-driven tools. big data e Business intelligence. Therefore, we have prepared this article with the 4 best BI tools that are essential for analyzing your business.
Check out the full article
Business Intelligence with Bitrix24
O Bitrix24 offers a series of Business Intelligence (BI) capabilities to help companies make informed decisions and monitor the performance of their activities. Some examples of BI resources available in Bitrix24 include:
- Reports: o Bitrix24 offers a wide range of predefined and customizable reports, including sales reports, projects, tasks, and more.
- Dashboards: Bitrix24 allows you to create personalized dashboards to visualize your company's most important data quickly and easily.
- Integration with Google Analytics: Bitrix24 allows you to integrate your Google Analytics account to access and analyze traffic and user behavior data on your website.
- Integration with Google Data Studio: Bitrix24 allows you to integrate your Google Data Studio account to create custom reports and dashboards with data from your Bitrix24 and from other sources.
- Data Analysis Toolsonly Bitrix24 offers advanced data analysis tools like pivot tables and charts to help visualize and interpret your company's data.
Kommo is a messaging system that lets your customers know across all channels, integrated into a CRM.
More than 15 years in the global market (previously known as amoCRM).
The mission is to make automation viable for companies so they can maximize their efficiency and achieve better results
In summary, we can summarize the Kommo, As:
💙 Meet Kommo and your plans
Kommo CRM for WhatsApp is an innovative, powerful and convenient customer relationship management solution for businesses. It integrates directly with the most used messaging app in the world and allows companies to capture and record leads quickly and easily. Additionally, this tool provides important and insightful analysis to give you a better understanding of your customer base and how to serve them better.
Kommo CRM for WhatsApp is a great way for any company looking to improve its operations or expand its reach.
WhatsApp is a powerful customer engagement tool for all businesses, with many leveraging it as their preferred communication platform. By using WhatsApp in combination with CRM solutions, companies can unlock countless transformative benefits - driving business growth and building meaningful relationships along the way.
Streamline your sales process with integration Kommo CRM and WhatsApp! Keep all conversations in one place, follow up on leads more efficiently, automate messages to ensure you never miss a beat - it's the perfect duo for maximizing efficiency. Make the most of this powerful combination to increase your team's productivity and drive results like never before.
Chatbot for WhatsApp
Um chatbot for WhatsApp is a computer program that can imitate human conversation in order to communicate with messaging app users.
Using chatbots on WhatsApp for sales purposes is a great way for businesses to stay ahead of the competition.
There are numerous advantages that come with this integration, such as cost efficiency, convenience, and customer engagement.
Firstly, chatbots can significantly reduce the costs associated with providing customer service. Businesses don't need to hire employees or invest in software to manage customer interactions - chatbots do all the work for them!
Secondly, customers get more convenience when handling sales queries through chatbot platforms compared to traditional methods like phone calls or sending emails. They can easily send messages directly from their phones, eliminating the need to wait on hold or find contact information.
Last but not least, using WhatsApp chatbots helps organizations build relationships with customers by offering personalized experiences tailored to their needs.
By having conversations with customers in real time and engaging in meaningful dialogue, companies are able to create an atmosphere of trust that directly leads to greater loyalty and sales conversions.
In short, using a WhatsApp chatbot is an effective way for businesses to streamline communication processes while increasing customer satisfaction and engagement – two essential components of successful sales tactics!
See a practical demonstration of using a Chatbot with WhatsApp
💙 Meet Kommo and your plans
A Bytebio is an official partner of Kommo in Brazil and can help you from purchasing the license to implementations and assistance.
More than 15 years in the global market (previously known as amoCRM).
The mission is to make automation viable for companies so they can maximize their efficiency and achieve better results
In summary, we can summarize the Kommo, As:
- Easy-to-use Sales Pipeline Management
- All communication tools in one place
- Lead profiles for each lead
- Sales automation
- Built-in team messaging
- chatbot builder
- sales analysis
- Integrations with major platforms
💙 Meet Kommo and your plans
Kommo CRM for WhatsApp is an innovative, powerful and convenient customer relationship management solution for businesses. It integrates directly with the most used messaging app in the world and allows companies to capture and record leads quickly and easily. Additionally, this tool provides important and insightful analysis to give you a better understanding of your customer base and how to serve them better.
Kommo CRM for WhatsApp is a great way for any company looking to improve its operations or expand its reach.
WhatsApp is a powerful customer engagement tool for all businesses, with many leveraging it as their preferred communication platform. By using WhatsApp in combination with CRM solutions, companies can unlock countless transformative benefits - driving business growth and building meaningful relationships along the way.
Streamline your sales process with integration Kommo CRM and WhatsApp! Keep all conversations in one place, follow up on leads more efficiently, automate messages to ensure you never miss a beat - it's the perfect duo for maximizing efficiency. Make the most of this powerful combination to increase your team's productivity and drive results like never before.
There are many benefits in using the Kommo CRM for WhatsApp. Here are some:
Easy lead generation and tracking
When using the Kommo CRM for WhatsApp, companies can easily generate leads and track them until sales are completed. This helps increase your conversion rates and sales numbers.
Advanced CRM functionality
O Kommo CRM comes with all the functionalities of a complete CRM solution including lead management, customer engagement, sales tracking, etc. This makes it a powerful tool for managing your business.
Easy team collaboration
Like Kommo CRM is cloud-based, it's super easy to collaborate with your team members. This allows everyone to work together effectively and concisely.
Easy communication with your customers
to Kommo, you can easily communicate with your customers, allowing you to provide great service and build a trusting relationship.
Data management and analysis
O Kommo CRM allows you to easily organize and manage your data. This makes reporting and analyzing your business metrics easier.
Great for businesses with a large customer base
If your business has a large customer base and you want to engage with all of them through WhatsApp, then Kommo CRM is a great option.
Social networks or WhatsApp
If the customer starts a conversation with your company through a social network and wants to continue later, through WhatsApp itself, everything is in one place, in an integrated way. The CRM function allows exactly this: you can manage your company's contacts, regardless of the channels through which it is used, bringing the concept of omnichannel to your company.
Chatbot for WhatsApp
Um chatbot for WhatsApp is a computer program that can imitate human conversation in order to communicate with messaging app users.
Using chatbots on WhatsApp for sales purposes is a great way for businesses to stay ahead of the competition.
There are numerous advantages that come with this integration, such as cost efficiency, convenience, and customer engagement.
Firstly, chatbots can significantly reduce the costs associated with providing customer service. Businesses don't need to hire employees or invest in software to manage customer interactions - chatbots do all the work for them!
Secondly, customers get more convenience when handling sales queries through chatbot platforms compared to traditional methods like phone calls or sending emails. They can easily send messages directly from their phones, eliminating the need to wait on hold or find contact information.
Last but not least, using WhatsApp chatbots helps organizations build relationships with customers by offering personalized experiences tailored to their needs.
By having conversations with customers in real time and engaging in meaningful dialogue, companies are able to create an atmosphere of trust that directly leads to greater loyalty and sales conversions.
In short, using a WhatsApp chatbot is an effective way for businesses to streamline communication processes while increasing customer satisfaction and engagement – two essential components of successful sales tactics!
See a practical demonstration of using a Chatbot with WhatsApp
💙 Meet Kommo and your plans
A Bytebio is an official partner of Kommo in Brazil and can help you from purchasing the license to implementations and assistance.