Bytebio
Chatbots and AI agents in Bitrix24 They handle, qualify, and record everything in the CRM, with clear rules, handing it off to a person when necessary, and having someone responsible for the operation after delivery.
Count on Bytebio to deploy a chatbot or AI agent to provide customer service on the website, WhatsApp, and social media, with conversations gathered in the Open Channels of Bitrix24 and each lead registered in the CRM.
We designed the service based on your process: what AI can answer, what it collects, when it passes the conversation to the team, and how each decision is recorded. Structure first. Automation later.
See how your website can attract visitor attention
Generating leads isn't about attending to visitors, but rather attracting them into a conversion conversation, something that can only be achieved through personalized, specialized customer service.
We ask personalized questions according to your business to qualify your leads, so your team focuses on visitors who have the greatest purchasing potential.
Imagine a salesperson who approaches each visitor to your website according to their interests. The chatbot does this with different questions and paths for each page and each type of visitor.
Monitor your conversion rate through a dashboard, complete list of leads generated, in addition to making changes to optimize the seller's performance.
Convert your Leads quickly and easily
We automatically start a conversation with the customer.
Interact with your customer outside of business hours.
If the lead drops out of the conversation, the information is saved.
Ask personalized questions according to your company.
We make conversation easier by offering saved data options.
Optimized to work on mobile devices with a 4G network.
Integrating a chatbot with a CRM offers the main benefit of a high level of personalization in communication between the company and the customer. In practice, CRM functionalities allow for the automation and organization of processes , as well as the collection of data capable of guiding decisions by customer service and sales teams.
The chatbot can be integrated with Bitrix24 and after making all the initial arrangements, collecting the data for the CRM, the conversation can be redirected to WhatsApp, already integrated into the Bitrix24 - a complete service platform that brings together all communication and interaction channels with customers in one place.
Integrate the chatbot with the CRM Bitrix24 can be leveraged at different points in the customer journey. He allows automate communication processes with leads, opportunities and customers, saving your salespeople and consultants time to positively impact ROI.
Do you want to increase your sales? Automatically generate and qualify leads through Chatbot with Bitrix24!
Instead of switching between your website, Facebook, Instagram, WhatsApp, and other platforms, you can have a single platform where you can easily monitor customers.
The Bitrix24 brings together all communication channels in a single panel (Contact Center). Digital platforms are integrated with CRM and it allows the Marketing and Commercial team to easily track all customer interactions and collect data from end to end.
The major communication channels integrate the Bitrix24
Between others...
See the demonstration of a Chatbot + WhatsApp integrated with Bitrix24
The chatbot with pre-written responses has given way to AI agents that understand what the customer has written, consult company data, and execute actions. Bitrix24, the version Bitrix24 Vibe, from 2026, brought this to the platform:
AI-powered responses and AI agents across Open Channels , including WhatsApp, Instagram, website chat, and other channels, all recorded in the CRM.
Copilot, the AI of the Bitrix24This tool summarizes conversations, suggests responses to the customer service representative, and transforms what the customer said into business-related fields.
MCP Server, which allows external AI tools to consult and act within the Bitrix24Always respecting each user's permissions.
Vibecode, to create bots and AI agents specifically for the Bitrix24including with the Hermes agent, when standard tools are not enough.
Not every conversation needs AI. A rules-based chatbot handles predictable situations well: schedules, addresses, duplicate documents, appointments with fixed options. An AI agent makes sense when the customer writes in their own way, the response depends on company data, or the conversation needs to end in an action, such as qualifying a lead, opening a business, or scheduling a meeting.
The most common approach is to combine the two: the predictable workflow is handled by rules, the rest by AI, and anything beyond AI's capabilities goes to a human, along with the user's historical data.
Deploying an AI to provide customer service is quick. The difficult part is knowing, weeks later, what it answered, why it answered that way, how much it cost, and what to do when something changes. That's why every AI project... Bytebio It follows the same principles:
A reliable source. The AI responds based on a document that confirms what the company can claim, and does not invent prices, deadlines, or policies.
Passing the conversation to a person. When the question goes beyond what was agreed upon, or the client asks for it, the conversation goes to the team with the full context.
Clear boundaries. What AI can and cannot do is written down, and actions in the CRM respect the permissions of each role.
Changes require approval. Each adjustment to the AI instructions is versioned, goes through human approval, and can be reverted.
Testing before publishing. Real conversations are run against the new version before it's released to customers.
Logging and cost. Every conversation and every decision is logged, and the cost of AI is tracked by workflow.
These principles have a product: the Harnz, the AI control structure in WhatsApp that the Bytebio develops and keeps in operation, integrated with Bitrix24With it, AI agents provide support via WhatsApp and work with your data. Bitrix24, with versioning, change approval, logging, and cost per workflow.
When the native AI of Open Channels or a custom bot with Vibecode resolves the issue, we use the same principles to configure them. When the operation requires complete control, the way to go is Harnz.
The work begins with a diagnosis of customer service and ends with an operation driven by ownership: monitoring, adjustments with approval, and someone responsible when something breaks. We connect WhatsApp, CRM, data, and systems. And we support what we put into operation.
If your operation uses the Kommo, ByteGPT, Bytebio, respond on WhatsApp with your company's specific details. Winner of Kommo Partners Award 2024 for Best Local Integration.
Learn About ByteGPT, the AI of Bytebio protocols for Kommo, sourced from company specific data and customer service on WhatsApp
Your company. United.
A complete management platform with more than 35 tools for your team.
Learn MoreWhat is Bitrix24?
See some of the areas we can work on in your business
Join the Bytebio with your marketing sector or with the agencies that help you to increase the performance of your business
We provide guidance on the Data Use, Privacy and Cookies Management Policy
Discover the potential of your organization's data with BI tools
See what the new Google 2021 metrics are and how you can improve them
Expand the intelligence of your business, with technologies
Good security practices, routing (DNS), performance...
