An incident shows why
The symptom appeared on the bench.
The cause was the version change. Understanding the integrations helped to investigate beyond the screen where the error appeared.
WhatsApp has changed. The bank no longer receives the conversations.
The Support and Relationship teams used a structure that went beyond CRM. There was integrated WhatsApp, automations, and APIs, interfaces that allow data exchange between systems. Conversations were recorded in a database that fed the customer service dashboards.
After an exchange on WhatsApp, this recording stopped. A Bytebio The database was identified as being caused by a version change and updated. The conversations then resumed.
The fix also highlighted a point of attention: check the recording in the next WhatsApp update. The message now provides specific guidance for the following change.
The work in the operation
Each flaw required its own investigation.
A Bytebio It also addressed interrupted automations and duplicate calls. These examples demonstrate the scope of support and what was effectively done in each situation.
Correction and reactivation
An automation process had stopped.
A disabled scenario disrupted the workflow.
The support team corrected and reactivated the automation, after validating it with the team.
Research and conference
The same call appeared more than once.
Duplicate orders were arriving at the operation.
A Bytebio investigated the cause and verified the standardization of the email addresses involved.