ByteGPT

O ByteGPT is a widget developed by Bytebio that integrates generative AI into Kommo CRM. It allows the creation of a hybrid chatbot, combining the standard functionality of a chatbot with the advanced capabilities of GPT, enabling answers to a wide range of user questions in an open and flexible way.

Main Features of ByteGPT:

1. Personalized and Creative Responses: The ByteGPT connects with GPT providers like OpenAI to generate automatic and creative responses based on available information.
2. Customer Service: Can be used to answer frequently asked questions, provide information about products and services, and help with sales and technical support processes.
3. Process Automation: Allows the creation of personalized conversation flows and automation of customer service, sales, and technical support processes, combined with the company's salesbots Kommo.
4. Multi-Channel Integration: Compatible with platforms such as WhatsApp, Instagram, Facebook, and Telegram, improving communication and user experience.
5. Intent Detection and Data Analysis: Can identify the intent behind user questions and offer insights based on company data.

O ByteGPT offers a wide range of applications that can be adapted to different needs and sectors. With it, you can structure your flows freely, according to your business, in a similar way to programming, but without the need for codes, just using flows in the salesbot and specific prompts.

Below are some examples of use cases and practical applications of ByteGPT in different business contexts:

Customer Service
Answer to Frequently Asked Questions:

• O ByteGPT can be configured to automatically answer common customer questions, such as hours of operation, return policies, and contact information, speeding up service and reducing the burden on human agents.

Real-Time Support:

• During interactions with customers, the ByteGPT can provide quick and accurate answers to questions about products or services, assisting in problem-solving and improving customer satisfaction.

Common Troubleshooting:

• It can offer solutions to frequent technical problems, such as software configurations, reset procedures, and basic error resolution, providing immediate and efficient support.

User Guide:

• O ByteGPT can be programmed to guide customers step-by-step through complex processes, such as the initial setup of a device or the installation of software.

Assistance in Making Purchasing Decisions:

• Answer questions about product features, model comparisons, and information about prices and promotions, helping customers make informed purchasing decisions.

Personalizing Recommendations:

• Analyze customers' preferences and purchasing history to suggest products or services that may be of interest to them, increasing the chances of conversion and loyalty.

Validation of Information in Forms:

• Analyze and validate information entered into online forms, ensuring that data provided by users is accurate and complete before being submitted.

Intention Analysis:

• Identify the intent behind user questions, allowing the chatbot to better understand what the customer is looking for and provide more relevant and targeted answers.

Educational Aid:

• Provide answers to student questions about specific topics, offer in-depth explanations of complex concepts, and recommend additional study resources.

Employees training:

• Provide support to new employees by answering questions about internal processes, company policies, and guidance on how to use tools and systems.

Selection process:

• Answer candidate questions about vacancies, requirements, benefits, and company culture, automating part of the recruitment process and providing consistent information to candidates.

New Employee Onboarding:

• Guide new employees through onboarding procedures, providing information about company policies, benefits, and work tools.

Property Information:

• Answer questions about property features, prices, availability, and scheduling visits, facilitating interaction with potential buyers and renters.

Schedule Management:

• Help schedule and manage property viewings, sending reminders and confirming appointments with clients.

Appointments and Information about Health Services:

• Provide information about services offered, opening hours, and medical procedures, helping patients find and schedule appointments.

Online Shopping Support:

• Assist customers during the online purchasing process, answering questions about products, assisting with website navigation, and resolving issues with orders and payments.

Order Management and Logistics:

• Provide updates on order status, delivery tracking information, and resolve logistics issues such as delays and losses.

These are just a few examples of the many possible applications of ByteGPT.

Its flexibility and adaptability allow it to be used in virtually any sector, offering personalized solutions to improve companies' communication and operational efficiency.

Yes, ByteGPT was designed to be simple and intuitive. Integration with the Kommo It's straightforward, and we offer support and advice to ensure you get the most out of every feature.

The point of attention is the familiarity in building salesbot flows in the Kommobecause the ByteGPT works associated with these flows of Kommo.


Therefore, it requires knowledge of using CRM Kommo, mainly in terms of Salesbots.

No You need to be a monthly subscriber to ChatGPT (like ChatGPT Plus) to use the ByteGPT. Although a ChatGPT Plus subscription offers benefits such as faster response times and access to exclusive features, it does not cover specific needs for integration and operation of the ByteGPT.

To use the ByteGPT, you need to have an OpenAI account. This is necessary because the ByteGPT uses OpenAI's generative AI technology to provide customized, automated responses. This account allows you to access the OpenAI API, through which the ByteGPT Opera.

To use the ByteGPT, you need:

• OpenAI account: In addition to subscribing to ChatGPT, you must have an OpenAI account configured to use the API. This account allows you to access OpenAI language models via API keys.

• API Key and Assistant ID: You must obtain an API Key and Assistant ID from the OpenAI platform. These credentials are essential for the ByteGPT can connect to OpenAI and function correctly.

Therefore, even if you are a ChatGPT Plus subscriber, you will still need to set up an OpenAI account and obtain API credentials to use the ByteGPT No. Kommo CRM.

Subscribing to ChatGPT Plus does not replace these requirements, as it is a different service aimed at direct use of the ChatGPT language model, not for API integrations.

Yes, you can configure general instructions and specific prompts in ByteGPT inside Kommo, in addition to the instructions already existing in your GPT, adapting them according to the phase of the conversation or moment of interaction. To do this, two different webhooks are used within the salesbot:

1. Internal Actions and Analytics Webhook (ChatGPT): This is used for internal actions, such as analyzing user intentions. It allows the system to process information and adjust the flow according to identified needs.
2. Assistant Webhook (GPT): This webhook is responsible for generating the responses and messages that will be delivered to users, using prompts configured to respond to queries in a relevant and contextual way.

Importance of the Relationship Between GPT Instructions, Provided Files, and Wizard Responses

To get the best results with the ByteGPT, it is crucial to understand and master the relationship between the general instructions provided to GPT, the files and documents that contextualize these instructions, and the specific prompts used during interaction with users. GPT models, such as GPT-3.5 and GPT-4, directly influence the quality of the responses and analyses performed.

Prompt Engineering
Prompt Engineering is an essential discipline in optimizing the use of GPTs. Formulate general prompts for GPT and design specific prompts throughout salesbot flows to maximize the effectiveness of interactions and provide more accurate and contextualized responses.

Best Practices
We recommend that for each specific function using GPT, a specific salesbot be created. This can be managed by cloning the salesbot template. ByteGPT provided and specifying the copies made for these actions or functions.

This approach facilitates the management and reproduction of flows, allowing refined adjustments and better organization of functions within the system. Kommo.

This strategy improves the quality of service, simplifies the maintenance and updating of flows and ensures that each interaction is aligned with users' specific needs and contexts.

O ByteGPT can be used in various communication channels, including:

• WhatsApp
• Instagram
• Facebook
• Live chat
• Engagement Page
• Telegram
• Google Chat
• Skype or Whatsapp
• Viber
• Apple Business

This allows you to provide automated and efficient service across multiple platforms, adapting to your customers' communication preferences.

If you need assistance setting up any of these channels, our team is on hand to help!

To create SalesBot flows using ByteGPT No. Kommo, follow the steps below:

1. Initial Configuration ByteGPT:

• Make sure you have a license Kommo on Advanced or Enterprise plans.
• Create an OpenAI account and get an API Key and Assistant ID.

2. Installation of the ByteGPT:

• access your account Kommo and go to the Integrations section.
• Search for ByteGPT and click "Install".
• Accept the terms of use and enter your OpenAI API Key and Assistant ID.
• Select the language model you want to use and save the settings.

3. SalesBot Creation:

• Download the SalesBot template provided by ByteGPT.
• Import the template into the communication tools in Kommo, specifically in the area of ​​SalesBots.
• Make any necessary customizations to the template to adapt it to your needs.

4. Configuring Conversation Flows:

• Define triggers that will activate the SalesBot, such as specific keywords or actions.
• Configure the prompts and questions that will be sent to GPT for answers.
• Use conditions to route the flow according to users' responses and intentions.

5. Tests and Adjustments:

• Perform tests to ensure SalesBot is working as expected.
• Adjust settings based on test feedback to improve the accuracy and relevance of answers.

6. Monitoring and Maintenance:

• Monitor SalesBot interactions with customers and collect data on the effectiveness of responses.
• Make ongoing adjustments and update content as needed to ensure an optimized experience.

If you need more details or assistance during the process, you can consult the knowledge base of Bytebio or contact our support team. We are here to help!

To configure the ByteGPT No. Kommo, follow these steps:

1. Prerequisites:

• Make sure you have a license Kommo on Advanced or Enterprise plans.
• Create an OpenAI account and get an API Key and Assistant ID.

2. Installation of the ByteGPT:

• access your account Kommo and go to the Integrations section.
• Search for ByteGPT and click "Install".
• Accept the terms of use and privacy policies to proceed.

3. Widget Configuration ByteGPT:

• On the settings page ByteGPT, enter your OpenAI API Key and Assistant ID.
• Select the language model you want to use.
• Save the settings to activate the ByteGPT in your CRM Kommo.

4. Salesbot Creation:

• Download the provided Salesbot template and save it to your computer.
• Import the template into the communication tools in Kommo, specifically in the area of ​​Salesbots (importing a new bot).

5. Adjustments and Tests:

• Customize Salesbot messages and additional adjustments as needed.
• Carry out tests to ensure that the ByteGPT It's working as expected with the chat flow.

6. Continuous Monitoring and Adjustments:

• Monitor customer interactions ByteGPT with customers, collecting data on the effectiveness of responses.
• Adjust settings and customizations based on feedback and test results.

For a more detailed guide, you can consult the full documentation available in the knowledge base of Bytebio at https://suporte.bytebio.com/artigo/configuracao-inicial-bytegpt/. If you need additional support, our team is available to help.

O ByteGPT is compatible with several GPT providers, including:

• OpenAI
• Dify
• chatbase
• reTune
• MyAskAI
• CustomGPT

Each integration can be configured directly in Kommo through webhooks, allowing you to choose the provider that best meets your specific needs. If you need more information about how to set up one of these providers, our team is happy to help!

To select and configure a GPT provider in ByteGPT, follow the following steps:

1. Provider Choice:

• First, decide which GPT provider you want to use. O ByteGPT is compatible with multiple providers, including OpenAI, Dify, reTune, MyAskAI, and CustomGPT.
• Consider the features and costs of each provider to find the one that best meets your needs.

2. Creation of an Account with the Provider:

• If you don't already have an account with your chosen provider, go to the provider's website and register.
• Obtain the necessary credentials, such as the API Key and, if applicable, an Assistant ID.

3. Configuration on ByteGPT:

• access your account Kommo and go to the Integrations section.
• Search for ByteGPT and click "Install" or if already installed go to the settings page ByteGPT.
• Enter the API Key and Assistant ID (if required) obtained from the selected GPT provider.

4. Salesbot Template Import:

• Download the salesbot template provided by ByteGPT and save it on your computer.
• Import the template into the communication tools in Kommo, specifically in the area of ​​Salesbots.

5. Triggers and Responses Configuration:

• Configure the triggers that will activate the salesbot and customize the responses according to your needs.
• You can include instructions, attach documents or texts that base the answers on the specific content of your company.

6. Tests and Adjustments:

• Carry out tests to ensure that the ByteGPT is working properly and providing adequate responses.
• Adjust settings as needed to improve the accuracy and relevance of responses.

If you need further guidance or support during the process, our team is on hand to help. You can also consult the knowledge base da Bytebio for detailed guides and tutorials.

Yes, ByteGPT works with all of OpenAI's available models, including the latest models like GPT-4o and GPT-4o-mini. This allows you to leverage the advanced capabilities of these models to provide detailed, personalized responses to your interactions with OpenAI. ByteGPT.

O ByteGPT works only with OpenAI and allows only one assistant. ByteGPT+ allows connection to multiple GPT providers in addition to OpenAI, and multiple assistants, offering more flexibility.

ByteGPT+

O ByteGPT+ is an advanced version of ByteGPT, created by ByteBio. This new product stands out for connecting to multiple AI providers, including Dify, Chatbase, and OpenAI. This functionality allows users to utilize assistants from different providers in their operations.

Characteristics of the ByteGPT+

- Multiconnection: Connects with multiple AI providers, not just OpenAI. Supported providers include Dify, Chatbase, MyAskAI and CustomGPT.
- Independence: ByteGPT+ works independently and does not depend on ByteGPT.
- Specific Fields in Kommo: During installation of the ByteGPT+, specific fields are added to the CRM lead card Kommo for better integration and use.

Migration from ByteGPT protocols for ByteGPT+

Already have the ByteGPT in use and would like to migrate to ByteGPT+?

• Independent Installation: ByteGPT+ is an independent widget and does not depend on ByteGPT to work.
• Field Replacement: After installing the ByteGPT+, replace the fields in ByteGPT old:

- Change the fields named "GPT | [field name]" to "ByteGPT+ | [field name]".

• Handler Update: Update the handler address to the handler code of the ByteGPT+.
• Verification: Make sure the integration is working correctly with the new fields and updated handler.

Nota

The ByteBio team is developing a solution to automate the migration, but for now, it must be done manually as described.

Support

If you need assistance, our team is available to help. Get in touch via email ppgad@pucrs.br or visit our Support Center for more information and tutorials.

We hope that the ByteGPT+ bring even more efficiency and effectiveness to your operation with Kommo and GPT-enabled virtual assistants.

Yes how ByteGPT+ multiple assistants can be used, offering greater flexibility and customization.

Yes, ByteGPT is not limited to just OpenAI models. It can be connected to all the main AI models available on the market, including Google's Gemini, Llama (Facebook), Mistral, Claude (Anthropic), among others.

This is possible thanks to its integration with providers like Dify, which in turn connect to these various AI providers.

This gives you the flexibility to choose the AI ​​model that best meets your specific needs.

O ByteGPT not uses marketplace integrators like Make or Zapier to connect with GPT providers. Instead, the ByteGPT was developed by Bytebio, and its integration is carried out directly through our own API.

Here's a breakdown of how this works:

1. Own Development: O ByteGPT is a product developed internally by Bytebio. This means we have full control over how it works and how it integrates with your CRM Kommo.
2. Proprietary API: We use a proprietary API to connect your account Kommo and GPT providers such as OpenAI, Dify, re:tune, CustomGPT, among others. This API manages all requests securely and efficiently.
3. Direct Connection: Integration is done directly between the ByteGPT and GPT providers. This eliminates the need for intermediary services like Make or Zapier, which could add complexity and cost to the process.
4. Billing Model: Due to the fact that we manage all requests through our API, we charge for requests made. This allows us to maintain the necessary infrastructure to provide robust integration and ensure responses are generated quickly and accurately.
5. Efficiency and Personalization: This direct approach allows us to have greater control over the quality of integration and customization, offering a solution more aligned to your specific needs.

Therefore, when using the ByteGPT, you are benefiting from a direct, efficient and highly customized integration, developed to optimize the performance of your CRM Kommo with the advanced capabilities of GPT models.

If you need any more information or have other questions, we are at your disposal!

To directly activate the ByteGPT When starting a conversation from the lead card, follow these steps:

1. Access your salesbot flow on Kommo.
2. Connect "Start Robot" directly to step 144, which sets the "Message received" field to "customer message".
3. In your account Kommo, in the table with the Salesbots list (Settings > Communication tools), select the conversation trigger "When conversations are started by an incoming message on any channel".

For visual guidance, watch the video at minute 4:41 via this link: Activation Video ByteGPT.

Here is an example of the process:

• Clone the template ByteGPT to preserve the original.
• Make your customizations in the copy.

If you need further assistance or want to schedule a meeting, activate the chat at the bottom and to the right or schedule a call via link to schedule.

Yes, we offer training to use the ByteGPT efficiently, as separate services. You can access tutorials, guides and explanatory videos in our knowledge base.

Additionally, we provide consulting services to help with the implementation and customization of the ByteGPT according to your business needs.

For more details, see our services section or contact our support team.

To obtain technical support for the ByteGPT, you can use our virtual assistant (AI) via chat available on our website.

Additionally, if you are already our customer, you can open a Support Ticket directly with our team through this link: Open Ticket. Our team is ready to help you!

Costs vary depending on the plan and the number of monthly requests. Plans start from R$ 60,00 per month for up to 2.000 requests. See details here.

In addition to the plan ByteGPT, additional costs may include:

• License Kommo: From 25 USD per user on the advanced plan.
• Costs of Requests/Messages Generated by the GPT Provider: Like OpenAI. This amount is paid directly by the customer into the provider's (OpenAI) account.
• Hiring a GPT Provider (if not OpenAI): If you choose providers such as Dify, Chatbase, retune or others, you may need to subscribe to plans with these providers.

Billing for the plan ByteGPT refers only to the number of requests made to our API.

in the context of ByteGPT, a "request" refers to a request sent to the OpenAI language model (such as GPT-3.5, GPT-4). Every time the ByteGPT asks the OpenAI AI model a question and receives a response, this counts as a request.

Didactic Example 1:
Let's imagine you have a chatbot integrated into your Kommo. In this chatbot, a user asks the following question:

• "What are your company's opening hours?"

To answer this question, the ByteGPT uses the OpenAI API to generate a response. This process, from asking the question to obtaining the answer, is considered a request.

Important Note:
In salesbot flows in Kommo, there can be multiple requests in a single flow, depending on the number of webhooks (handlers) present. For example, if a conversation flow requires three iterations with the ByteGPT, this will count as three separate requests.

Didactic Example 2:
Let's assume your salesbot is configured to:

1. Collect the user name (Request 1).
2. Ask about interest in a specific product (Request 2).
3. Provide more details about the product (Request 3).

In this scenario, if the user interacts with all these steps, the ByteGPT will make three requests to OpenAI.

Cost of Requests:
Requests may vary in the number of tokens (text units) processed during the interaction. The cost is generally calculated based on the amount of tokens used. The signatures of ByteGPT are defined by the number of requests allowed per month, with different pricing plans to adjust to usage needs based on the volume of requests.

GPT Model and Price:
The GPT model chosen (such as GPT-3.5 or GPT-4) may affect the price charged by a provider such as OpenAI. However, this does not affect the monthly fee for the ByteGPT, which is charged only for the number of requests passed through its API, regardless of the number of tokens or the model chosen.

Summary:

• Request: A chatbot interaction that generates a request to GPT and a response, accounting for one unit.
• Request Variation: In complex flows, each interaction can represent a new request.
• Cost: Based on tokens processed, determined by the provider (OpenAI).
• Anual Subscription ByteGPT: Covers the number of monthly requests, regardless of tokens or GPT model.

For more information about customizing and optimizing your use of ByteGPT No. Kommo, check out our detailed guides or contact support: https://suporte.bytebio.com.

Payment can be made by various methods, including credit card, bank slip, PIX or transfer.

We do not request payment information during installation, and a subscription reminder will be sent via email and WhatsApp in advance.

Yes, there is an affiliate program for ByteGPT. Participating in the affiliate program ByteGPT, you can earn 35% commission for every sale made through your affiliate code. Join the program, through this link.

How it works?

1. Commission: Receive 35% commission for every sale of ByteGPT carried out through your affiliate code.

2. Installation: When installing the ByteGPT, you or your client must inform your affiliate code, which will be provided after your registration is approved.

3. Registration: To register, fill in the form provided for this purpose. Your registration will be subject to analysis and approval, and the response will be sent to the email and WhatsApp provided.

4. Credit and Payments: All payments made by your customers will be linked to your affiliate account. The commissions generated will be converted into credit, added directly to the Central Bytebio. This credit may be used exclusively for the payment of services and products of Bytebio, within the platform itself. There is no option to withdraw the amount in cash. The available credit can be applied to the invoices generated, as requested by the affiliate.

5. Follow-up: Your sales and commissions can be monitored in the Central Bytebio. Access to the Center will be granted after your registration is approved.
If you have any further questions or would like to register, we are available to help!