Today, a large proportion of users who consume content are digital natives. That is, they were born in the midst of the process of
Transformation and fit the profile of a new consumer, with individual preferences and interested in creating relationships with the brand.
Therefore, for a company to remain active in the market, it needs to adopt
strategies that adapt to the new reality, such as the use of a
CRM modern, which creates more assertive profiles of each user. CRM is the acronym for
Customer Relationship Management, or, in Portuguese, Customer Relationship Management. Find out what CRM is
by clicking here.
Businesses from different segments have already understood the
importance of a good tool protocols for
future of CRM and to ensure
workflows more simplified.
A great tool that allows the infusion of
CRM with AI technologies is the Bitrix24, a CRM, project management and collaboration platform used by more than 4 million organizations around the world, which has more than 35 tools to boost your business results.
Through it, the CRM system will not only perform its common functions more efficiently, but also
learn from every customer interaction and offer better answers and suggestions to them. O Bitrix24 "translates" information so that you can understand your audience's preferences and define
data-driven strategies.
Self-service can be cited as an important activity that the Bitrix24 executes, considering that, according to research carried out by Forrester, customers have a tendency to abandon a page if they are unable to resolve their doubts quickly and intuitively.
At the Customer Service Center Bitrix24, the customer comes first, allowing you to focus
what really matters. With it, you can answer questions and solve problems in real time, across all channels and on different devices.
It doesn't matter which
communication channels your customers use – email, phone, social media, instant messaging, website live chat – the Bitrix24 supports them all.
It will also offer several
insights important for organizations and point out
opportunities business plan for the sales team.
Learn more about Bitrix24 here.