Blog Bytebio

Kommo: CRM for WhatsApp in your company

Meet Kommo, a CRM for WhatsApp, optimize communication and boost sales, with processes and automations, in your company
O WhatsApp is one of the most popular communication tools in the world, with more than 2 billion users. It allows businesses to quickly and easily connect with their customers, providing a great platform for customer service, marketing and sales.

But managing customer conversations on WhatsApp can be difficult and time-consuming. That's why the Kommo CRM for WhatsApp It's such a great tool for businesses. It helps companies manage their conversations more efficiently, allowing them to focus on growing their business.

With Kommo CRM, businesses can easily capture leads, manage customer conversations, track sales, and more. In this text, we will see how companies can use Kommo CRM for WhatsApp, unleashing the power of the platform and growing your business.

O Kommo CRM works with both the WhatsApp Business, as well as integrated with official Meta platform providers (Facebook), through API WhatsApp official for companies, enabling integrators such as Gupshup, Twilio, Zenvia, among others

WhatsApp Integration with Official API

Stability
Integration with Official API guarantees stability of use regardless of updates to the policy
WhatsApp privacy
Security
With the Official API, data from conversations and interactions with your customers remains safe and protected from possible threats
Quality
By opting for a WhatsApp integration with Official API you guarantee that there are no bugs in the integrations
Providers
The official providers available on Kommo, are GupShup, Twilio or Zenvia. Integration is "Plug and Play"
Communication across all channels
All communication channels, including WhatsApp, in one place

CRM with ChatGPT on WhatsApp

Integration of Kommo with ChatGPT with specific data about your company to use on WhatsApp

Simulate costs

Let's calculate the GPT costs with Kommo, for your business, guided by our AI?

Ask your question to ByteGPT

Get your questions answered with AI and take the opportunity to try our GPT

What is Kommo CRM for WhatsApp?

O Kommo CRM for WhatsApp is a powerful CRM solution that works with the world's most popular messaging app, allowing businesses to quickly and easily capture leads, and much more.


Furthermore, it works with all types of companies, allowing them to use WhatsApp to interact with their customers, making their businesses grow. For many of them, WhatsApp is their preferred communication platform, and using it in conjunction with a CRM solution can bring many benefits.


With Kommo CRM integrated with WhatsApp, you can easily manage your conversations, maintain all information, track leads and stay on top of your sales. It is fundamental to the sales funnel process, with facilitators and automatic messages for the sales team, allowing sales via WhatsApp in a practical, organized and efficient way. It's really worth it.

Sales management Kommo CRM, with Pipeline
Business management in Kommo CRM
Find out more how Kommo can help your company, as a tool for CRM for messaging

Benefits of using Kommo CRM for WhatsApp

There are many benefits to using the Kommo CRM for WhatsApp. Here are some:

Easy lead generation and tracking

When using the Kommo CRM for WhatsApp, businesses can easily generate leads and track them until sales are completed. This helps increase your conversion rates and sales numbers.

Advanced CRM functionality

O Kommo CRM comes with all the functionalities of a complete CRM solution including lead management, customer engagement, sales tracking, etc. This makes it a powerful tool for managing your business.

Easy team collaboration

Like Kommo CRM is cloud-based, it's super easy to collaborate with your team members. This allows everyone to work together effectively and concisely.

Easy communication with your customers

to Kommo, you can easily communicate with your customers, allowing you to provide great service and build a trusting relationship.

Easy data management and analysis

O Kommo CRM allows you to easily organize and manage your data. This makes reporting and analyzing your business metrics easier.

Great for businesses with a large customer base

If your business has a large customer base and you want to engage with all of them through WhatsApp, then Kommo CRM is a great option.

Social networks or WhatsApp

If the customer starts a conversation with your company through a social network and wants to continue later, through WhatsApp itself, everything is in one place, in an integrated way. The CRM function allows exactly this: you can manage your company's contacts, regardless of the channels through which it is used, bringing the concept of omnichannel to your company.

How to configure the Kommo CRM for WhatsApp

Before you start using the Kommo CRM for WhatsApp, you will need to connect your app account to the CRM. See below how to do this:


Initially, you need to go to Settings, choose the Integrations option and, finally, WhatsApp. Then, you need to select the account you want to connect by clicking Next.


So, select the product you want to use (Kommo CRM for WhatsApp), and click Next. After that, enter your credentials to connect your account and click Next again. To finish, confirm the connection details, and click Finish.

How to acquire leads using Kommo CRM

Acquiring leads is a great way to boost your business. This procedure allows you to quickly and easily collect information from potential customers. This allows you to establish contact with them, nurturing them through the sales process.

How to manage customer conversations using Kommo

Managing customer conversations is an important part of growing your business. It’s a process that shows consumers how you care about them and their needs.


In this way, this also helps in creating a good relationship with consumers and collecting important information such as their names and contact details.

How to track sales

Monitoring your sales is important if you want to know the success of your business. O Kommo allows you to know which products and services are most profitable, making it easier to track your business.

Best practices for using Kommo CRM

Here are some best practices to ensure you're getting the most out of your Kommo CRM. First start a conversation with every customer you have. This shows them your willingness to answer questions and helps build rapport.


Then, stay proactive in your communication. If you wait for your customers to reach you, you may wait a long time, without success.


It's important to stay focused on your goals. When engaging with your customers, it's easy to get caught up in the moment. It can be easy to spend hours talking to them without achieving any results. Make sure you stay focused on your goals and be efficient with your communication.

How to make the most of Kommo

Customer service is a crucial part of running any successful business. It is essential to be able to provide consumers with the best possible experience when interacting with your company.


O Kommo CRM for WhatsApp can help you take your customer service to the next level. This powerful tool allows you to manage customer conversations and queries more efficiently.


So, check out some tips below to help you get the most out of your Kommo CRM and improve your customer service. As Kommo CRM in your company, you will be able to provide your customers with a top-notch customer service experience.

Customer service via Chatbot, with Kommo CRM, on WhatsApp
Chatbot for faster and more effective services
What is Martech? The future in Marketing in business!

Main details of Kommo CRM

As it is customer relationship management (CRM) software, Kommo is designed specifically for companies that use WhatsApp as their main communication channel.


This allows you to easily create and manage customer communications and campaigns, track leads, produce follow-up reminders, and much more. O Kommo CRM can be used with all types of businesses, regardless of industry or size.


It can be targeted to manage customer support requests, sales inquiries and lead generation campaigns, and is highly customizable and can be used to meet the unique needs of any business.


Therefore, it is possible to create different types of groups and channels for your customers to communicate. You can also create separate groups for your employees to establish a more organized communication environment for your company.


O Kommo CRM gives you complete control over all your customer communication. It enables responses to customer queries in a timely manner and provides important information to assist with future customer service interactions.

Benefits of using Kommo CRM

Better customer engagement

O Kommo will help you create more robust customer engagement campaigns. It allows you to target and send messages to your consumers. These messages can be used to ask questions, poll your audience, or promote new products and services.

Easy tracking

Follow-up is an important part of customer service. O Kommo CRM allows you to create follow-up messages that are sent to your consumers at specific times.


You can use these messages to follow up on unanswered customer service inquiries, among other things.

best organization

O Kommo CRM allows you to create separate groups and channels so your customers can communicate. This will help you better organize your communication environment and make it easier to follow conversations with them.

Best experience

O Kommo CRM allows you to create separate groups and channels so your customers can communicate. This will help you better organize your communication environment and make it easier to follow conversations with them.

Increase in sales

O Kommo CRM allows you to create separate groups and channels for your customers. Kommo CRM to create follow-up reminders for your customers is an effective way to increase sales. These reminders can be used to ask your customers if they need any additional information or assistance with purchasing products and services.

Tips for using Kommo CRM and improve customer service

Create a customer service model

When you start using Kommo CRM for the first time, it's important to create a customer service model that works for your business. Once created, this model can be used to create customer service campaigns, providing offers, feedback and other details.

Create customer segments

Customer segmentation is a useful tool that can be used to target specific groups of consumers. This will allow you to provide your customers with a better experience, helping you get the most out of your fulfillment campaigns.

stay organized

Keeping your customers' communication organized is an important part of providing a great customer service experience for them.

Encourage two-way communication

One-way communication is useful for promoting your products and services, but it's important to encourage two-way communication. Doing this will help you build stronger relationships with your customers, which in turn can help your business in the medium to long term.

Automate customer service processes

If your business relies heavily on customer service, you may spend a lot of time doing it manually. O Kommo CRM offers the possibility of creating automated service processes that can help you increase efficiency through the use of smart chatbots that work together with the user.

Monitor customer conversations

One of the best ways to improve your customer service is to pay close attention to your conversations with your customers. O Kommo CRM allows you to monitor conversations to help you identify potential problems before they develop.

start small

Do not attempt to implement all of the features of Kommo CRM at once. Start small and implement the features that are most relevant to your business. Then, you can add new features as you become more comfortable with the platform.

Know what you want to achieve

Before you start using the Kommo CRM, you must know what you want to achieve. This will help you focus on the features most relevant to your business and select the most effective solution for your business needs.

Understand your business needs

O Kommo CRM is a powerful platform that can help you manage your entire business. But you should only use the features that are relevant to your business needs. This will help you get the most out of your CRM solution and make it easier to stick to your strategies.

Integrate Kommo CRM with other systems

O Kommo CRM is a powerful platform that can help you streamline your business operations and maximize your profits. But it can be used together with other systems, enhancing your results and profits.

Examples of successful businesses using Kommo CRM

Daimler AG uses Kommo CRM to manage interactions with your customers and their car owners. The company also uses the software to track sales leads and send targeted marketing campaigns.


Therefore, Hilti and Siemens also use the Kommo CRM to promote contacts with your customers and improve your commercial operations, focusing on communication with the consumer, at the same time, promoting marketing actions and product promotion.


Therefore, successful companies can use Kommo CRM to enhance your results and build a new (and better way) of keeping in touch with your customers, and in the search for a more integrated team.

Conclusion

As one of the most popular communication apps in the world, WhatsApp is a great platform for businesses. But manage your conversations on WhatsApp can be challenging and time-consuming. That's where the Kommo CRM for WhatsApp.


It is powerful CRM solution allows you to easily manage your conversations, track contacts and stay on top of your sales. For many companies, using WhatsApp in conjunction with a CRM solution is a great option. It makes it easier to engage with customers and create a relationship with them.


In this way, the use of Kommo CRM for WhatsApp will allow you to unleash the power of your company and grow your business.


Do you want to know more details about the Kommo CRM? Then visit our website and learn a little more about our consultancy service!

Services Kommo
Schedule Services Kommo with one of our experts and optimize your business process

See also other features

Check out some content that is worth taking a look at

These services may interest you

See some of the areas we can work on in your business
Have more authority in Google search engines.
Join the Bytebio with your marketing department or agencies.
See what the new Google 2021 metrics are and how you can improve them
Good security practices, routing (DNS), performance...
We provide guidance on the Data Use, Privacy and Cookies Management Policy
Expand the intelligence of your business, with technologies

Learn more about