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Why use Dify in a chatbot project instead of just OpenAI?

Learn why Dify is the best choice for orchestrating language models and building chatbots with ByteGPT e Kommo CRM.
The world of chatbots has evolved rapidly, offering ever more possibilities for automation and interaction with customers. One of the most interesting innovations in this scenario is orchestration of different Large Scale Language Models (LLMs) within a single platform. The Dify is one of those solutions that stand out for allowing creating highly flexible chatbot flows, using several models (including those from OpenAI itself).

In this article, we'll show you how Dify can power your chatbots by combining automated flows (like Dify's salesbots) with Kommo CRM), integrating with multiple communication channels, and adding the generative intelligence of ByteGPT — the widget developed by Bytebio that connects AI directly to CRM Kommo.

Why does Dify stand out?

Dify is an LLM orchestration platform that enables creating chatbot flows visually, customized and scalable. Below, we list the main advantages of using Dify compared to directly using a single OpenAI model:

Appearance

OpenAI (Single Model)

Dify

Available Models

Restricted to OpenAI models such as GPT-4.

Support for multiple models (OpenAI, Mistral, Claude, Llama, etc.), choosing the best one for each task.

Flow Construction

Linear creation of conversations.

Visual construction of flows, defining conditions, branches and integrations dynamically.

Knowledge Segmentation

Reading files with few segmentation options.

Intelligent chunk segmentation and vectorization for more accurate information retrieval.

Integrations and Connectors

Mainly via OpenAI API, without visual management of integrations.

Connection to databases, CRMs, RAG (Retrieval-Augmented Generation) and various external APIs.

Customization

Most basic prompt and temperature parameters.

Fine-tune prompts, caching, conditions, and flows; greater granularity and control over each step.

Predictive

Demands code editing or prompts directly.

Visual dashboard that facilitates continuous iterations and adjustments, without the need to redo the entire configuration.

Scalability

One model for all situations.

Multi-model: assigns each task to the most suitable LLM, optimizing results and costs.

Presentation of differences between Dify orchestration platform and OpenAI
Discover how to transform your processes with custom artificial intelligence solutions for your company.

Powerful combination: CRM with AI

  • Kommo CRM: Complete CRM that manages leads and customers, offering the ability to integrate multiple channels (WhatsApp, Instagram Direct, etc.) in one place. It also provides the creation of automatic salesbots to speed up service and sales.

  • ByteGPT: Widget developed by Bytebio that connects generative artificial intelligence directly to Kommo CRM. Allows you to handle open-ended questions based on specific data from your business.

  • Dify: LLM orchestration platform that manages complex workflows, using multiple models (including OpenAI) and advanced integrations.
By combining these elements, you can:

  1. Automate completely repetitive flows with salesbots.
  2. Reply complex questions using GPT, keeping the conversation on the same channel (WhatsApp, Instagram, website, etc.).
  3. Centralize the entire history in the CRM, ensuring monitoring and data analysis for continuous evolution.
Chatbot with Visual Flow on Dify
Chatbot with visual flow on Dify

Why use Dify for AI chatbots?

  • Orchestration of multiple AI models

    • Support for OpenAI (GPT-4o, o1, o1-mini), Claude, Gemini, DeepSeek, Mistral, LLaMA and others.
    • Choosing the ideal model for each task, optimizing cost and performance.
  • Visual creation of custom flows

    • Intuitive interface for outlining conversations and processes.
    • Conditional blocks (if/else), question classifiers and intentions.
    • Possibility to add Python and JavaScript codes for advanced logic.
  • Advanced Knowledge Management

    • Information segmentation with chunks and vectorization.
    • Integration with internal and external knowledge bases.
Flux build environment in Dify
Flux build environment in Dify
  • Powerful integration with systems and CRMs (e.g.: Kommo)

    • Direct connection with Google APIs, Databases, CRMs and RAG.
    • HTTP request to send and fetch data from any system.
    • Automatic update of leads, fields and records in CRM.
  • Full customization and control

    • Use of conversation and environment variables to create dynamic interactions.
    • Fine-tune prompts, temperature, caching, and response control.
  • Scalability and efficiency

    • Reduce costs by switching between more affordable AI models as needed.
    • Automation of internal processes and 24/7 service.
  • Hybrid and intelligent chatbot

    • Salesbots manage basic flows, while Generative AI deals with open-ended questions.
    • Creating a service personalized and fluid for the customer.
  • Continuous monitoring and improvements

    • Detailed logs for interaction analysis and response optimization.
    • Quickly adjust flows and integrations without having to reconfigure everything.
    Ideal for companies looking for intelligent automation, personalization and advanced integration with Generative AI.
Use AI to create automated and personalized campaigns, interact with customers in real time and analyze large volumes of data to optimize market segmentations and increase the effectiveness of sales strategies.
Automate and customize your customer service with generative AI chatbots with the integrator ByteGPT No. Kommo.

Like ByteGPT enhances Dify and Kommo CRM

The integration of ByteGPT to Dify and Kommo CRM creates a robust ecosystem for service and sales automation, leveraging generative artificial intelligence to deliver contextual, personalized responses integrated into business flows. This combination enables a highly efficient hybrid chatbot that combines automated salesbot flows with the power of LLMs.
  • Intelligent automation with optimized flows

  • Personalized service with CRM data

  • Full integration with APIs and databases

  • Scalability and efficiency, reducing operating costs

  • How does ByteGPT No. Kommo CRM?

    O ByteGPT is an widget for Kommo CRM that enhances the customer service chatbots connected to multiple AIs such as OpenAI, Dify and Chatbase. It allows messages sent by users via WhatsApp, Instagram Direct, Telegram and other channels are analyzed and answered by generative AI models, ensuring more fluid and humanized conversations.
Integration of ByteGPT No. Kommo CRM para atendimento com IA usando o Dify
  • Operational flow of the ByteGPT No. Kommo:

    1. User sends a message via WhatsApp, Instagram or another channel connected to Kommo CRM.

    2. The ByteGPT processes the intention of the message and decides whether the answer can be resolved by the chatbot or whether it needs generative AI.

    3. If necessary, the ByteGPT triggers an AI provider (like OpenAI via Dify) to search for the optimal answer, considering CRM data, database or previously configured documents.

    4. AI returns a personalized response, taking into account the context of the conversation, lead history and CRM information.

    5. If the user requests human assistance, the ByteGPT can trigger a seller, creating a hybrid experience between automation and humanized service.

    This approach optimizes the customer experience, ensuring quick and accurate responses, while maintaining automation without losing personalization.
  • benefits of ByteGPT by integrating Dify and Kommo CRM

    Dify+ integration ByteGPT + Kommo CRM potencializa o atendimento digital ao permitir interação inteligente com clientes, utilizando fluxos personalizáveis e automação baseada em IA. Veja as principais vantagens dessa integração:
  • 1. Inteligência avançada no atendimento

    • O ByteGPT can analyze intentions and respond in a manner contextual and accurate.
    • Use generative AI models to deal with open-ended questions, going beyond pre-programmed answers.
    • Allows hybrid flows: salesbots handle standard interactions and AI answers more complex questions.
  • 2. Personalização e controle de conversas

    • With Dify, it is possible customize flows, define conditional blocks and configure multiple AI models for different contexts.
    • O ByteGPT reads and processes CRM information, making the answers more accurate and relevant for each lead.
  • 3. Integrações com múltiplas ferramentas

    • Dify allows integrations with Google APIs, External Databases and CRMs, expanding the possibilities of the chatbot.
    • With HTTP requests, ByteGPT can update leads in Kommo, modify fields in CRM and search for information in external systems.
  • 4. Automação inteligente de processos

    • Flows can be optimized with functional blocks , the if / else, question classifiers and intent targeting.
    • Possibility of using Python or JavaScript codes to create custom functions inside the chatbot.
    • Allows the creation of dynamic variables, adjusting the conversation according to the lead's history and context.
  • 5. Escalabilidade e eficiência

    • O ByteGPT can use different AI models, alternating between GPT-4o, Claude, Gemini, DeepSeek, Mistral and others, depending on the need and cost-benefit.
    • Integration with Dify allows storage and retrieval of structured information, facilitating knowledge management.
    • Reducing the burden on human attendants, allowing them to focus on more strategic demands.
  • Practical examples of ByteGPT with Dify in Kommo

Use Case

How it works with ByteGPT + Dify + Kommo CRM

24/7 Customer Service

O ByteGPT automatically answers frequently asked questions, using AI for more complex questions.

Automated Lead Capture

The chatbot captures lead information, stores in the Kommo and qualifies the contact.

Automated Consultative Selling

Integration with Pricing, Inventory and CRM API to provide personalized information to the lead.

AI-Based Technical Support

O ByteGPT can access knowledge bases and provide solutions to common problems.

Automated Internal Processes

Integration via HTTP requests allows automatic updates in CRM.

With these possibilities, the ByteGPT raises the level of automation and customization of Kommo CRM, allowing companies to use generative AI strategically. Thus, it reduces the flow of transfer to attendants humans, speeding up service and giving more autonomy for the chatbot to solve problems without demanding team time.

Dify + ByteGPT + Kommo: exemplos de uso

  • Sales and After-sales:

    The chatbot can answer questions about prices, delivery times and order status in real time, consulting information directly from the CRM.
  • Technical support:

    Quick answers on product configuration, installation or troubleshooting, consulting internal guides and FAQs stored on the Dify platform.
  • Marketing and Lead Capture:

    Collect relevant customer information, nurture with automatic content and record everything in the Kommo CRM for segmented marketing actions.

Comparison: n8n vs Dify

  • Automação de fluxos de trabalho (n8n) vs. aplicações de IA (Dify)

    n8n and Dify are platforms that help with process automation, but they have different purposes and characteristics.
n8n vs Dify
n8n vs Dify
  • n8n

    • Workflow automation: n8n is an open-source automation platform that enables the creation of workflows by connecting different services and applications. It uses a node-based approach, where each node represents a specific task or action within the flow. n8n offers a wide range of integrations with third-party services, making it versatile for a variety of applications. In addition, it allows self-hosting, providing greater control over data and workflows.
AI Automation with n8n: Connect your data, create autonomous agents, and improve efficiency.
n8n: Integrate AI into your data and automate processes with intelligent agents.
  • Dify


    • Application Development with Language Models: Dify is an open source platform focused on developing applications based on large language models (LLMs). It offers an intuitive interface that combines AI workflows, Information Retrieval (IR) pipelines, andRAG), agent capabilities, model management, and observability features. Dify is designed to simplify complex tasks by breaking them down into smaller, manageable steps, which improves the interpretability and fault tolerance of applications. It is especially useful for conversational scenarios such as customer service and semantic search, as well as automation and batch processing such as data analysis and content generation.
Dify: Fluxo de classificação de perguntas, recuperação de conhecimento e respostas com IA.
Dify: Classifique perguntas, recupere conhecimento e automatize respostas com IA inteligente.
  • Comparison

    • Foco e aplicações: Enquanto o n8n se destaca na automação de fluxos de trabalho com extensas integrações e capacidade de auto-hospedagem, o Dify é especializado em fluxos de trabalho de IA, oferecendo nós de lógica avançada e recursos para entender a intenção do usuário em aplicações conversacionais.

    • Interface and usability: O n8n fornece uma interface visual para a criação de fluxos de trabalho, permitindo que os usuários conectem diferentes nós de forma intuitiva. O Dify, por sua vez, oferece uma interface intuitiva que combina fluxos de trabalho de IA, pipelines de RAG e outras funcionalidades avançadas, facilitando o desenvolvimento de aplicações baseadas em LLMs.

    • Integrações e personalização: O n8n oferece uma ampla gama de integrações com serviços de terceiros, permitindo a conexão com diversos aplicativos e APIs. O Dify também suporta integrações, mas seu foco principal é fornecer ferramentas para o desenvolvimento de aplicações de IA, incluindo recursos para engenharia de prompts, preparação de dados e monitoramento de aplicações.

    In short, the choice between n8n e Dify depende das necessidades específicas do usuário. O n8n é ideal para automação geral de fluxos de trabalho com múltiplas integrações, enquanto o Dify é mais adequado para o desenvolvimento de aplicações baseadas em modelos de linguagem, oferecendo recursos especializados para fluxos de trabalho de IA.

Conclusion: Dify as a robust solution for advanced chatbots

Dify stands out for orchestrate artificial intelligence in a modular way, allowing businesses to combine pre-defined flows (such as salesbots from Kommo CRM) with the flexibility and natural language understanding capabilities of models like GPT-4o. Integration with ByteGPT makes it possible to connect all these features directly to the CRM, providing a complete solution to:
  • Service automation.
  • Personalization of responses.
  • Unification of customer data.
  • Possibility of constant analysis and improvements.
If the goal is raise the level of service and offer memorable experiences to customers, the combination of Dify + ByteGPT + Kommo CRM is a clear choice. Flexibility, scalability and ease of maintenance make this approach much more competitive and prepared to deal with the ever-evolving needs of the market.

Do you want to implement this solution?

Entre em contato com nossos especialistas em soluções de IA e automação de marketing/CRM para entender como o Dify pode se encaixar no seu projeto e quais modelos de IA melhor atendem às suas necessidades. Aposte em hybrid chatbots, which combine the best of automation with generative intelligence, and get ready for a leap in quality in customer relationships!

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