Main impacts of discontinuation
- Interruption of updates: Without continued support, your API will no longer receive security updates, bug fixes, or new features. This can reduce the effectiveness of your integration over time.
- End of technical support: From October onwards, the Kommo will no longer provide technical support for the WhatsApp Business API. Businesses will need to seek alternatives to resolve operational and technical issues, should they arise.
- Limitations for recharging balance: A Kommo also set September 20, 2024 as the last day to top up balances for paid messaging. Without top-up, businesses will lose the ability to initiate conversations with templated messages, which could limit interactions with customers who rely on notifications or scheduled messages.
- Unable to add new numbers: After the discontinuation, businesses will no longer be able to add new numbers to the WhatsApp Business API integration. This will affect account expansions or changes that use different customer service numbers.
Why migrate to WhatsApp Cloud API?
Scalability without infrastructure complexity
Updates and direct support from Meta
Simplified integration with CRM and other platforms
Greater control and security
Ease of sending messages on a large scale
Access to advanced analytics tools and metrics
Integrate Artificial Intelligence em WhatsApp support and other channels in Kommo to ByteGPT.
Migrating from WhatsApp Business API to WhatsApp Cloud API Kommo
1. Delete the current provider number
2. Access the Kommo
3. Start the connection
- If the number was used with another integration of Kommo, choose Yes, with the integration of Kommo WhatsApp and specify which one.
- If the number was used on the WhatsApp or WhatsApp Business app on your phone, choose Yes, on my phone using the WhatsApp or WhatsApp Business app.
- If the number has never been used with WhatsApp, choose No, never used with WhatsApp.
4. Authenticate with Facebook
5. Verify phone number
6. Complete the setup on the Kommo
Tips for a smooth transition
- After migration, the number cannot be used in other WhatsApp applications or other WhatsApp accounts. Kommo.
- A Kommo offers a source merge feature that lets you continue ongoing conversations, transfer templates, and automatically reset automations, making the transition easier.
- If you are migrating from integrations like WhatsApp via Twilio or Gupshup, support for those migrations will be available soon.
By following these steps, you will ensure a smooth migration to WhatsApp Cloud API in Kommo.
Learn more and see the detailed step by step migration No. WhatsApp Cloud API Connection Guide Kommo.