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ByteGPT: Better Integration in Kommo Partners Award
ByteGPT, winner of Kommo Partners Award 2024 Brazil, is the AI solution that enhances the Kommo CRM with multiple LLMs.
Fernando (CTO, Bytebio), Leticia Martins (Kommo), Saulo Amui (CEO, Bytebio) and Wander (Account Executive, Bytebio)
On December 10, 2024, the ByteGPT, developed by Bytebio, was recognized as Better Local Integration (Widget) No. Kommo Partners Award, of Brazil. This award reinforces the role of ByteGPT as an innovative solution, consolidating the relevance of artificial intelligence applied to CRM and automation in the national market.
The event, held in São Paulo, was attended by professionals from the areas of technology, sales and marketing, Partners of Kommo, highlighting solutions that expand the functionalities of Kommo CRM and drive business performance.
The event, held in São Paulo, was attended by professionals from the areas of technology, sales and marketing, Partners of Kommo, highlighting solutions that expand the functionalities of Kommo CRM and drive business performance.
In addition to the awards ceremony, the evening provided an environment conducive to strengthening partnerships and exchanging experiences. Strategic announcements, such as the new integration with WhatsApp Cloud API, indicated the next steps for the Kommo towards an even more robust and connected ecosystem.
Participants also had the opportunity to see other award-winning solutions up close, which, like the ByteGPT, reflect the commitment to innovation and the development of the CRM market in Brazil.
Participants also had the opportunity to see other award-winning solutions up close, which, like the ByteGPT, reflect the commitment to innovation and the development of the CRM market in Brazil.
Kommo Awards
Bytebio - Best Local Integration (Brazil), 2024
About ByteGPT
O ByteGPT is a widget that integrates the technology of Generative AI (GPT) ao Kommo CRM, enabling the creation of hybrid chatbots. The solution combines pre-configured automated flows (salesbots) with GPT's ability to handle open-ended questions, providing a more dynamic and contextualized service experience.
Through this integration, the ByteGPT enables:
This approach allows companies to scale their fulfillment operations without compromising quality or personalization.
Through this integration, the ByteGPT enables:
- Automation of real-time interactions;
- Personalizing responses based on CRM data;
- Creating adaptable and flexible flows;
- Connect to multiple channels including WhatsApp, Instagram and Telegram.
This approach allows companies to scale their fulfillment operations without compromising quality or personalization.
Overview of ByteGPT
Benefits and Practical Applications of ByteGPT
The integration of ByteGPT ao Kommo provides a series of benefits for companies seeking operational efficiency and a better customer experience:
1. Multichannel Automation and Integration with WhatsApp
O ByteGPT supports automation across multiple channels, consolidating interactions into a single environment. Integration with WhatsApp Cloud API or WhatsApp Lite allows automated sending of messages, facilitating direct communication with leads and customers.
2. Flexibility and Expansion with Dify and Other Platforms
O ByteGPT is compatible with automation platforms such as Dify, which allows the creation of customized flows and automation of complex tasks. Integration with external databases e other language models (LLMs) further expands the possibilities by connecting the Kommo to legacy systems and various data sources.
3. Personalization and Continuous Learning
The tool adapts to business needs, offering personalized responses and continually adjusting based on user interactions. ByteGPT learns from each new input, refining its flows and improving the accuracy of its responses.
4. Integration with Various LLMs on the Market
Beyond the OpenAI, ByteGPT can connect to different LLMs (Large Language Models) available on the market, using the Dify, a complete LLM “orchestrator”. This provides flexibility for companies to choose the model that best suits their reality, ensuring deeper integration with their systems and knowledge bases.
1. Multichannel Automation and Integration with WhatsApp
O ByteGPT supports automation across multiple channels, consolidating interactions into a single environment. Integration with WhatsApp Cloud API or WhatsApp Lite allows automated sending of messages, facilitating direct communication with leads and customers.
2. Flexibility and Expansion with Dify and Other Platforms
O ByteGPT is compatible with automation platforms such as Dify, which allows the creation of customized flows and automation of complex tasks. Integration with external databases e other language models (LLMs) further expands the possibilities by connecting the Kommo to legacy systems and various data sources.
3. Personalization and Continuous Learning
The tool adapts to business needs, offering personalized responses and continually adjusting based on user interactions. ByteGPT learns from each new input, refining its flows and improving the accuracy of its responses.
4. Integration with Various LLMs on the Market
Beyond the OpenAI, ByteGPT can connect to different LLMs (Large Language Models) available on the market, using the Dify, a complete LLM “orchestrator”. This provides flexibility for companies to choose the model that best suits their reality, ensuring deeper integration with their systems and knowledge bases.
Advanced Integration: Kommo + Dify + ByteGPT
The integration with the Dify enables companies to create automated flows and personalize the customer experience based on specific data. This synergy makes the ByteGPT a key piece for operations that require agility and adaptability at different stages of the sales and support funnel.
Dify offers:
This provides a robust environment where the Kommo acts as the control center, while the ByteGPT and Dify drive automation and personalization.
Dify offers:
- Creating automated flows through an intuitive interface;
- Integration with external APIs and databases;
- Support for multiple communication channels;
- Ability to trigger different LLMs for specific tasks.
This provides a robust environment where the Kommo acts as the control center, while the ByteGPT and Dify drive automation and personalization.
A Bytebio offers full support for companies wishing to implement the ByteGPT, ensuring a smooth and efficient transition. The consulting process involves:
Companies can also opt for specific integrations with Dify e databases, creating a robust infrastructure that connects different data sources to CRM.
- Process mapping and identification of automation flows;
- Conversational Intelligence Consulting
- Integration with OpenAI and other AI models, through Dify;
- Configuring salesbots and flows in Kommo;
- Training teams to operate and customize the ByteGPT.
Companies can also opt for specific integrations with Dify e databases, creating a robust infrastructure that connects different data sources to CRM.
Conclusion
The award of the ByteGPT No. Kommo Partners Award 2024 reinforces its relevance as an intelligent automation tool integrated into Kommo CRM. By combining generative AI, multichannel integration and flexibility in personalizing flows, ByteGPT stands out as an essential solution for companies looking for operational efficiency and excellence in customer service.
To learn more about the integration of ByteGPT to Kommo or how to expand your operations with Dify and other LLMs, talk to us.
To learn more about the integration of ByteGPT to Kommo or how to expand your operations with Dify and other LLMs, talk to us.
Frequently Asked Questions
Frequently asked questions about ByteGPT
O ByteGPT is a widget developed by Bytebio that integrates generative AI into Kommo CRM. It allows the creation of a hybrid chatbot, combining the standard functionality of a chatbot with the advanced capabilities of GPT, enabling answers to a wide range of user questions in an open and flexible way.
Main Features of ByteGPT:
Main Features of ByteGPT:
- Personalized and Creative Responses: The ByteGPT connects with GPT providers like OpenAI to generate automatic and creative responses based on available information.
- Customer Service: Can be used to answer frequently asked questions, provide information about products and services, and help with sales and technical support processes.
- Process Automation: Allows the creation of personalized conversation flows and automation of customer service, sales, and technical support processes, combined with the company's salesbots Kommo.
- Multi-Channel Integration: Compatible with platforms such as WhatsApp, Instagram, Facebook, and Telegram, improving communication and user experience.
- Intent Detection and Data Analysis: Can identify the intent behind user questions and offer insights based on company data.
O ByteGPT offers a wide range of applications that can be adapted to different needs and sectors. With it, you can structure your flows freely, according to your business, in a similar way to programming, but without the need for codes, just using flows in the salesbot and specific prompts.
Below are some examples of use cases and practical applications of ByteGPT in different business contexts:
Customer Service
Answer to Frequently Asked Questions:
Real-Time Support:
Common Troubleshooting:
User Guide:
Assistance in Making Purchasing Decisions:
Personalizing Recommendations:
Validation of Information in Forms:
Intention Analysis:
Educational Aid:
Employees training:
Admission process:
New Employee Onboarding:
Property Information:
Schedule Management:
Appointments and Information about Health Services:
Online Shopping Support:
Order Management and Logistics:
These are just a few examples of the many possible applications of ByteGPT.
Its flexibility and adaptability allow it to be used in virtually any sector, offering personalized solutions to improve companies' communication and operational efficiency.
Below are some examples of use cases and practical applications of ByteGPT in different business contexts:
Customer Service
Answer to Frequently Asked Questions:
- O ByteGPT can be configured to automatically answer common customer questions, such as hours of operation, return policies, and contact information, speeding up service and reducing the burden on human agents.
Real-Time Support:
- During interactions with customers, the ByteGPT can provide quick and accurate answers to questions about products or services, assisting in problem-solving and improving customer satisfaction.
Common Troubleshooting:
- It can offer solutions to frequent technical problems, such as software configurations, reset procedures, and basic error resolution, providing immediate and efficient support.
User Guide:
- O ByteGPT can be programmed to guide customers step-by-step through complex processes, such as the initial setup of a device or the installation of software.
Assistance in Making Purchasing Decisions:
- Answer questions about product features, model comparisons, and information about prices and promotions, helping customers make informed purchasing decisions.
Personalizing Recommendations:
- Analyze customers' preferences and purchasing history to suggest products or services that may be of interest to them, increasing the chances of conversion and loyalty.
Validation of Information in Forms:
- Analyze and validate information entered into online forms, ensuring that data provided by users is accurate and complete before being submitted.
Intention Analysis:
- Identify the intent behind user questions, allowing the chatbot to better understand what the customer is looking for and provide more relevant and targeted answers.
Educational Aid:
- Provide answers to student questions about specific topics, offer in-depth explanations of complex concepts, and recommend additional study resources.
Employees training:
- Provide support to new employees by answering questions about internal processes, company policies, and guidance on how to use tools and systems.
Admission process:
- Answer candidate questions about vacancies, requirements, benefits, and company culture, automating part of the recruitment process and providing consistent information to candidates.
New Employee Onboarding:
- Guide new employees through onboarding procedures, providing information about company policies, benefits, and work tools.
Property Information:
- Answer questions about property features, prices, availability, and scheduling visits, facilitating interaction with potential buyers and renters.
Schedule Management:
- Help schedule and manage property viewings, sending reminders and confirming appointments with clients.
Appointments and Information about Health Services:
- Provide information about services offered, opening hours, and medical procedures, helping patients find and schedule appointments.
Online Shopping Support:
- Assist customers during the online purchasing process, answering questions about products, assisting with website navigation, and resolving issues with orders and payments.
Order Management and Logistics:
- Provide updates on order status, delivery tracking information, and resolve logistics issues such as delays and losses.
These are just a few examples of the many possible applications of ByteGPT.
Its flexibility and adaptability allow it to be used in virtually any sector, offering personalized solutions to improve companies' communication and operational efficiency.
Yes, ByteGPT was designed to be simple and intuitive. Integration with the Kommo It's straightforward, and we offer support and advice to ensure you get the most out of every feature.
The point of attention is the familiarity in building salesbot flows in the Kommobecause the ByteGPT works associated with these flows of Kommo.
Therefore, it requires knowledge of using CRM Kommo, mainly in terms of Salesbots.
The point of attention is the familiarity in building salesbot flows in the Kommobecause the ByteGPT works associated with these flows of Kommo.
Therefore, it requires knowledge of using CRM Kommo, mainly in terms of Salesbots.
No You need to be a monthly subscriber to ChatGPT (like ChatGPT Plus) to use the ByteGPT. Although a ChatGPT Plus subscription offers benefits such as faster response times and access to exclusive features, it does not cover specific needs for integration and operation of the ByteGPT.
To use the ByteGPT, you need to have an OpenAI account. This is necessary because the ByteGPT uses OpenAI's generative AI technology to provide customized, automated responses. This account allows you to access the OpenAI API, through which the ByteGPT Opera.
To use the ByteGPT, you need:
Therefore, even if you are a ChatGPT Plus subscriber, you will still need to set up an OpenAI account and obtain API credentials to use the ByteGPT No. Kommo CRM.
Subscribing to ChatGPT Plus does not replace these requirements, as it is a different service aimed at direct use of the ChatGPT language model, not for API integrations.
To use the ByteGPT, you need to have an OpenAI account. This is necessary because the ByteGPT uses OpenAI's generative AI technology to provide customized, automated responses. This account allows you to access the OpenAI API, through which the ByteGPT Opera.
To use the ByteGPT, you need:
- OpenAI account: In addition to subscribing to ChatGPT, you must have an OpenAI account configured to use the API. This account allows you to access OpenAI language models via API keys.
- API Key and Assistant ID: You must obtain an API Key and Assistant ID from the OpenAI platform. These credentials are essential for the ByteGPT can connect to OpenAI and function correctly.
Therefore, even if you are a ChatGPT Plus subscriber, you will still need to set up an OpenAI account and obtain API credentials to use the ByteGPT No. Kommo CRM.
Subscribing to ChatGPT Plus does not replace these requirements, as it is a different service aimed at direct use of the ChatGPT language model, not for API integrations.
Yes, you can configure general instructions and specific prompts in ByteGPT inside Kommo, in addition to the instructions already existing in your GPT, adapting them according to the phase of the conversation or moment of interaction. To do this, two different webhooks are used within the salesbot:
Importance of the Relationship Between GPT Instructions, Provided Files, and Wizard Responses
To get the best results with the ByteGPT, it is crucial to understand and master the relationship between the general instructions provided to GPT, the files and documents that contextualize these instructions, and the specific prompts used during interaction with users. GPT models, such as GPT-3.5 and GPT-4, directly influence the quality of the responses and analyses performed.
Prompt Engineering
Prompt Engineering is an essential discipline in optimizing the use of GPTs. Formulate general prompts for GPT and design specific prompts throughout salesbot flows to maximize the effectiveness of interactions and provide more accurate and contextualized responses.
Best Practices
We recommend that for each specific function using GPT, a specific salesbot be created. This can be managed by cloning the salesbot template. ByteGPT provided and specifying the copies made for these actions or functions.
This approach facilitates the management and reproduction of flows, allowing refined adjustments and better organization of functions within the system. Kommo.
This strategy improves the quality of service, simplifies the maintenance and updating of flows and ensures that each interaction is aligned with users' specific needs and contexts.
- Internal Actions and Analytics Webhook (ChatGPT): This is used for internal actions, such as analyzing user intentions. It allows the system to process information and adjust the flow according to identified needs.
- Assistant Webhook (GPT): This webhook is responsible for generating the responses and messages that will be delivered to users, using prompts configured to respond to queries in a relevant and contextual way.
Importance of the Relationship Between GPT Instructions, Provided Files, and Wizard Responses
To get the best results with the ByteGPT, it is crucial to understand and master the relationship between the general instructions provided to GPT, the files and documents that contextualize these instructions, and the specific prompts used during interaction with users. GPT models, such as GPT-3.5 and GPT-4, directly influence the quality of the responses and analyses performed.
Prompt Engineering
Prompt Engineering is an essential discipline in optimizing the use of GPTs. Formulate general prompts for GPT and design specific prompts throughout salesbot flows to maximize the effectiveness of interactions and provide more accurate and contextualized responses.
Best Practices
We recommend that for each specific function using GPT, a specific salesbot be created. This can be managed by cloning the salesbot template. ByteGPT provided and specifying the copies made for these actions or functions.
This approach facilitates the management and reproduction of flows, allowing refined adjustments and better organization of functions within the system. Kommo.
This strategy improves the quality of service, simplifies the maintenance and updating of flows and ensures that each interaction is aligned with users' specific needs and contexts.
O ByteGPT can be used in various communication channels, including:
This allows you to provide automated and efficient service across multiple platforms, adapting to your customers' communication preferences.
If you need assistance setting up any of these channels, our team is on hand to help!
- Live chat
- Engagement Page
- Telegram
- Google Chat
- Skype or Whatsapp
- Viber
- Apple Business
This allows you to provide automated and efficient service across multiple platforms, adapting to your customers' communication preferences.
If you need assistance setting up any of these channels, our team is on hand to help!
To create SalesBot flows using ByteGPT No. Kommo, follow the steps below:
1. Initial Configuration ByteGPT:
2. Installation of the ByteGPT:
3. SalesBot Creation:
4. Configuring Conversation Flows:
5. Tests and Adjustments:
6. Monitoring and Maintenance:
If you need more details or assistance during the process, you can consult the knowledge base of Bytebio or contact our support team. We are here to help!
1. Initial Configuration ByteGPT:
- Make sure you have a license Kommo on Advanced or Enterprise plans.
- Create an OpenAI account and get an API Key and Assistant ID.
2. Installation of the ByteGPT:
- access your account Kommo and go to the Integrations section.
- Search for ByteGPT and click "Install".
- Accept the terms of use and enter your OpenAI API Key and Assistant ID.
- Select the language model you want to use and save the settings.
3. SalesBot Creation:
- Download the SalesBot template provided by ByteGPT.
- Import the template into the communication tools in Kommo, specifically in the area of SalesBots.
- Make any necessary customizations to the template to adapt it to your needs.
4. Configuring Conversation Flows:
- Define triggers that will activate the SalesBot, such as specific keywords or actions.
- Configure the prompts and questions that will be sent to GPT for answers.
- Use conditions to route the flow according to users' responses and intentions.
5. Tests and Adjustments:
- Perform tests to ensure SalesBot is working as expected.
- Adjust settings based on test feedback to improve the accuracy and relevance of answers.
6. Monitoring and Maintenance:
- Monitor SalesBot interactions with customers and collect data on the effectiveness of responses.
- Make ongoing adjustments and update content as needed to ensure an optimized experience.
If you need more details or assistance during the process, you can consult the knowledge base of Bytebio or contact our support team. We are here to help!
To configure the ByteGPT No. Kommo, follow these steps:
1. Prerequisites:
For a more detailed guide, you can consult the full documentation available in the knowledge base of Bytebio at https://suporte.bytebio.com/artigo/configuracao-inicial-bytegpt/. If you need additional support, our team is available to help.
1. Prerequisites:
- Make sure you have a license Kommo on Advanced or Enterprise plans.
- Create an OpenAI account and get an API Key and Assistant ID.
- access your account Kommo and go to the Integrations section.
- Search for ByteGPT and click "Install".
- Accept the terms of use and privacy policies to proceed.
- On the settings page ByteGPT, enter your OpenAI API Key and Assistant ID.
- Select the language model you want to use.
- Save the settings to activate the ByteGPT in your CRM Kommo.
- Download the provided Salesbot template and save it to your computer.
- Import the template into the communication tools in Kommo, specifically in the area of Salesbots (importing a new bot).
- Customize Salesbot messages and additional adjustments as needed.
- Carry out tests to ensure that the ByteGPT It's working as expected with the chat flow.
- Monitor customer interactions ByteGPT with customers, collecting data on the effectiveness of responses.
- Adjust settings and customizations based on feedback and test results.
For a more detailed guide, you can consult the full documentation available in the knowledge base of Bytebio at https://suporte.bytebio.com/artigo/configuracao-inicial-bytegpt/. If you need additional support, our team is available to help.
O ByteGPT is compatible with several GPT providers, including:
Each integration can be configured directly in Kommo through webhooks, allowing you to choose the provider that best meets your specific needs. If you need more information about how to set up one of these providers, our team is happy to help!
Each integration can be configured directly in Kommo through webhooks, allowing you to choose the provider that best meets your specific needs. If you need more information about how to set up one of these providers, our team is happy to help!
To select and configure a GPT provider in ByteGPT, follow the following steps:
If you need further guidance or support during the process, our team is on hand to help. You can also consult the knowledge base da Bytebio for detailed guides and tutorials.
- Provider Choice:
- First, decide which GPT provider you want to use. O ByteGPT is compatible with multiple providers, including OpenAI, Dify, reTune, MyAskAI, and CustomGPT.
- Consider the features and costs of each provider to find the one that best meets your needs.
- If you don't already have an account with your chosen provider, go to the provider's website and register.
- Obtain the necessary credentials, such as the API Key and, if applicable, an Assistant ID.
- access your account Kommo and go to the Integrations section.
- Search for ByteGPT and click "Install" or if already installed go to the settings page ByteGPT.
- Enter the API Key and Assistant ID (if required) obtained from the selected GPT provider.
- Download the salesbot template provided by ByteGPT and save it on your computer.
- Import the template into the communication tools in Kommo, specifically in the area of Salesbots.
- Configure the triggers that will activate the salesbot and customize the responses according to your needs.
- You can include instructions, attach documents or texts that base the answers on the specific content of your company.
- Carry out tests to ensure that the ByteGPT is working properly and providing adequate responses.
- Adjust settings as needed to improve the accuracy and relevance of responses.
If you need further guidance or support during the process, our team is on hand to help. You can also consult the knowledge base da Bytebio for detailed guides and tutorials.
Yes, ByteGPT works with all of OpenAI's available models, including the latest models like GPT-4o and GPT-4o-mini. This allows you to leverage the advanced capabilities of these models to provide detailed, personalized responses to your interactions with OpenAI. ByteGPT.
O ByteGPT works only with OpenAI and allows only one assistant. ByteGPT+ allows connection to multiple GPT providers in addition to OpenAI, and multiple assistants, offering more flexibility.
ByteGPT+
O ByteGPT+ is an advanced version of ByteGPT, created by ByteBio. This new product stands out for connecting to multiple AI providers, including Dify, Chatbase, and OpenAI. This functionality allows users to utilize assistants from different providers in their operations.
Characteristics of the ByteGPT+
- Multiconnection: Connects with multiple AI providers, not just OpenAI. Supported providers include Dify, Chatbase, MyAskAI and CustomGPT.
- Independence: ByteGPT+ works independently and does not depend on ByteGPT.
- Specific Fields in Kommo: During installation of the ByteGPT+, specific fields are added to the CRM lead card Kommo for better integration and use.
Migration from ByteGPT protocols for ByteGPT+
Already have the ByteGPT in use and would like to migrate to ByteGPT+?
Note
The ByteBio team is developing a solution to automate the migration, but for now, it must be done manually as described.
Support
If you need assistance, our team is available to help. Get in touch via email [email protected] or visit our Support Center for more information and tutorials.
We hope that the ByteGPT+ bring even more efficiency and effectiveness to your operation with Kommo and GPT-enabled virtual assistants.
O ByteGPT+ is an advanced version of ByteGPT, created by ByteBio. This new product stands out for connecting to multiple AI providers, including Dify, Chatbase, and OpenAI. This functionality allows users to utilize assistants from different providers in their operations.
Characteristics of the ByteGPT+
- Multiconnection: Connects with multiple AI providers, not just OpenAI. Supported providers include Dify, Chatbase, MyAskAI and CustomGPT.
- Independence: ByteGPT+ works independently and does not depend on ByteGPT.
- Specific Fields in Kommo: During installation of the ByteGPT+, specific fields are added to the CRM lead card Kommo for better integration and use.
Migration from ByteGPT protocols for ByteGPT+
Already have the ByteGPT in use and would like to migrate to ByteGPT+?
- Independent Installation: ByteGPT+ is an independent widget and does not depend on ByteGPT to work.
- Field Replacement: After installing the ByteGPT+, replace the fields in ByteGPT old:
- Handler Update: Update the handler address to the handler code of the ByteGPT+.
- Verification: Make sure the integration is working correctly with the new fields and updated handler.
Note
The ByteBio team is developing a solution to automate the migration, but for now, it must be done manually as described.
Support
If you need assistance, our team is available to help. Get in touch via email [email protected] or visit our Support Center for more information and tutorials.
We hope that the ByteGPT+ bring even more efficiency and effectiveness to your operation with Kommo and GPT-enabled virtual assistants.
Yes how ByteGPT+ multiple assistants can be used, offering greater flexibility and customization.
Yes, ByteGPT is not limited to just OpenAI models. It can be connected to all the main AI models available on the market, including Google's Gemini, Llama (Facebook), Mistral, Claude (Anthropic), among others.
This is possible thanks to its integration with providers like Dify, which in turn connect to these various AI providers.
This gives you the flexibility to choose the AI model that best meets your specific needs.
This is possible thanks to its integration with providers like Dify, which in turn connect to these various AI providers.
This gives you the flexibility to choose the AI model that best meets your specific needs.
O ByteGPT not uses marketplace integrators like Make or Zapier to connect with GPT providers. Instead, the ByteGPT was developed by Bytebio, and its integration is carried out directly through our own API.
Here's a breakdown of how this works:
Therefore, when using the ByteGPT, you are benefiting from a direct, efficient and highly customized integration, developed to optimize the performance of your CRM Kommo with the advanced capabilities of GPT models.
If you need any more information or have other questions, we are at your disposal!
Here's a breakdown of how this works:
- Own Development: O ByteGPT is a product developed internally by Bytebio. This means we have full control over how it works and how it integrates with your CRM Kommo.
- Proprietary API: We use a proprietary API to connect your account Kommo and GPT providers such as OpenAI, Dify, re:tune, CustomGPT, among others. This API manages all requests securely and efficiently.
- Direct Connection: Integration is done directly between the ByteGPT and GPT providers. This eliminates the need for intermediary services like Make or Zapier, which could add complexity and cost to the process.
- Billing Model: Due to the fact that we manage all requests through our API, we charge for requests made. This allows us to maintain the necessary infrastructure to provide robust integration and ensure responses are generated quickly and accurately.
- Efficiency and Personalization: This direct approach allows us to have greater control over the quality of integration and customization, offering a solution more aligned to your specific needs.
Therefore, when using the ByteGPT, you are benefiting from a direct, efficient and highly customized integration, developed to optimize the performance of your CRM Kommo with the advanced capabilities of GPT models.
If you need any more information or have other questions, we are at your disposal!
To directly activate the ByteGPT When starting a conversation from the lead card, follow these steps:
For visual guidance, watch the video at minute 4:41 via this link: Activation Video ByteGPT.
Here is an example of the process:
If you need further assistance or want to schedule a meeting, activate the chat at the bottom and to the right or schedule a call via link to schedule.
- Access your salesbot flow on Kommo.
- Connect "Start Robot" directly to step 144, which sets the "Message received" field to "customer message".
- In your account Kommo, in the table with the Salesbots list (Settings > Communication tools), select the conversation trigger "When conversations are started by an incoming message on any channel".
For visual guidance, watch the video at minute 4:41 via this link: Activation Video ByteGPT.
Here is an example of the process:
- Clone the template ByteGPT to preserve the original.
- Make your customizations in the copy.
If you need further assistance or want to schedule a meeting, activate the chat at the bottom and to the right or schedule a call via link to schedule.
Yes, we offer training to use the ByteGPT efficiently, as separate services. You can access tutorials, guides and explanatory videos in our knowledge base.
Additionally, we provide consulting services to help with the implementation and customization of the ByteGPT according to your business needs.
For more details, see our services section or contact our support team.
Additionally, we provide consulting services to help with the implementation and customization of the ByteGPT according to your business needs.
For more details, see our services section or contact our support team.
To obtain technical support for the ByteGPT, you can use our virtual assistant (AI) via chat available on our website.
Additionally, if you are already our customer, you can open a Support Ticket directly with our team through this link: Open Ticket. Our team is ready to help you!
Additionally, if you are already our customer, you can open a Support Ticket directly with our team through this link: Open Ticket. Our team is ready to help you!
Costs vary depending on the plan and the number of monthly requests. Plans start from R$ 60,00 per month for up to 2.000 requests. See details here.
In addition to the plan ByteGPT, additional costs may include:
In addition to the plan ByteGPT, additional costs may include:
- License Kommo: From 25 USD per user on the advanced plan.
- Costs of Requests/Messages Generated by the GPT Provider: Like OpenAI. This amount is paid directly by the customer into the provider's (OpenAI) account.
- Hiring a GPT Provider (if not OpenAI): If you choose providers such as Dify, Chatbase, retune or others, you may need to subscribe to plans with these providers.
in the context of ByteGPT, a "request" refers to a request sent to the OpenAI language model (such as GPT-3.5, GPT-4). Every time the ByteGPT asks the OpenAI AI model a question and receives a response, this counts as a request.
Didactic Example 1:
Let's imagine you have a chatbot integrated into your Kommo. In this chatbot, a user asks the following question:
Important Note:
In salesbot flows in Kommo, there can be multiple requests in a single flow, depending on the number of webhooks (handlers) present. For example, if a conversation flow requires three iterations with the ByteGPT, this will count as three separate requests.
Didactic Example 2:
Let's assume your salesbot is configured to:
1. Collect the user name (Request 1).
2. Ask about interest in a specific product (Request 2).
3. Provide more details about the product (Request 3).
In this scenario, if the user interacts with all these steps, the ByteGPT will make three requests to OpenAI.
Cost of Requests:
Requests may vary in the number of tokens (text units) processed during the interaction. The cost is generally calculated based on the amount of tokens used. The signatures of ByteGPT are defined by the number of requests allowed per month, with different pricing plans to adjust to usage needs based on the volume of requests.
GPT Model and Price:
The GPT model chosen (such as GPT-3.5 or GPT-4) may affect the price charged by a provider such as OpenAI. However, this does not affect the monthly fee for the ByteGPT, which is charged only for the number of requests passed through its API, regardless of the number of tokens or the model chosen.
Summary:
For more information about customizing and optimizing your use of ByteGPT No. Kommo, check out our detailed guides or contact support: https://suporte.bytebio.com.
Didactic Example 1:
Let's imagine you have a chatbot integrated into your Kommo. In this chatbot, a user asks the following question:
- "What are your company's opening hours?"
Important Note:
In salesbot flows in Kommo, there can be multiple requests in a single flow, depending on the number of webhooks (handlers) present. For example, if a conversation flow requires three iterations with the ByteGPT, this will count as three separate requests.
Didactic Example 2:
Let's assume your salesbot is configured to:
1. Collect the user name (Request 1).
2. Ask about interest in a specific product (Request 2).
3. Provide more details about the product (Request 3).
In this scenario, if the user interacts with all these steps, the ByteGPT will make three requests to OpenAI.
Cost of Requests:
Requests may vary in the number of tokens (text units) processed during the interaction. The cost is generally calculated based on the amount of tokens used. The signatures of ByteGPT are defined by the number of requests allowed per month, with different pricing plans to adjust to usage needs based on the volume of requests.
GPT Model and Price:
The GPT model chosen (such as GPT-3.5 or GPT-4) may affect the price charged by a provider such as OpenAI. However, this does not affect the monthly fee for the ByteGPT, which is charged only for the number of requests passed through its API, regardless of the number of tokens or the model chosen.
Summary:
- Request: A chatbot interaction that generates a request to GPT and a response, accounting for one unit.
- Request Variation: In complex flows, each interaction can represent a new request.
- Cost: Based on tokens processed, determined by the provider (OpenAI).
- Anual Subscription ByteGPT: Covers the number of monthly requests, regardless of tokens or GPT model.
For more information about customizing and optimizing your use of ByteGPT No. Kommo, check out our detailed guides or contact support: https://suporte.bytebio.com.
Payment can be made by various methods, including credit card, bank slip, PIX or transfer.
We do not request payment information during installation, and a subscription reminder will be sent via email and WhatsApp in advance.
We do not request payment information during installation, and a subscription reminder will be sent via email and WhatsApp in advance.
Yes, there is an affiliate program for ByteGPT. Participating in the affiliate program ByteGPT, you can earn 35% commission for every sale made through your affiliate code. Join the program, through this link.
How it works?
1. Commission: Receive 35% commission for every sale of ByteGPT carried out through your affiliate code.
2. Installation: When installing the ByteGPT, you or your client must inform your affiliate code, which will be provided after your registration is approved.
3. Registration: To register, fill in the form provided for this purpose. Your registration will be subject to analysis and approval, and the response will be sent to the email and WhatsApp provided.
4. Credit and Payments: All payments made by your customers will be linked to your affiliate account. The commissions generated will be converted into credit, added directly to the Central Bytebio. This credit may be used exclusively for the payment of services and products of Bytebio, within the platform itself. There is no option to withdraw the amount in cash. The available credit can be applied to the invoices generated, as requested by the affiliate.
5. Follow-up: Your sales and commissions can be monitored in the Central Bytebio. Access to the Center will be granted after your registration is approved.
If you have any further questions or would like to register, we are available to help!
How it works?
1. Commission: Receive 35% commission for every sale of ByteGPT carried out through your affiliate code.
2. Installation: When installing the ByteGPT, you or your client must inform your affiliate code, which will be provided after your registration is approved.
3. Registration: To register, fill in the form provided for this purpose. Your registration will be subject to analysis and approval, and the response will be sent to the email and WhatsApp provided.
4. Credit and Payments: All payments made by your customers will be linked to your affiliate account. The commissions generated will be converted into credit, added directly to the Central Bytebio. This credit may be used exclusively for the payment of services and products of Bytebio, within the platform itself. There is no option to withdraw the amount in cash. The available credit can be applied to the invoices generated, as requested by the affiliate.
5. Follow-up: Your sales and commissions can be monitored in the Central Bytebio. Access to the Center will be granted after your registration is approved.
If you have any further questions or would like to register, we are available to help!
Fernando, Saulo and Tatiana, representing the entire Team Bytebio, upon receiving the title of Expert Partner Kommo, for reaching the highest level, recognized by the Kommo. (Mar/2024)
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Expand the intelligence of your business, with technologies
Learn more about
A Bytebio is a Digital Transformation company that helps to provide your company with even more business intelligence, through information technology, processes and management, oriented towards people and with respect for the organization's culture.
We aim to provide business intelligence with Digital Transformation and assisting in Development, Applications, CRM, Process Automation and Analytical Marketing.
Headquartered in Ribeirão Preto/SP, the Bytebio began its work in 2009 and today has great know-how in Consulting, Training, Development and Business Analysis. We are guided by customer relationships and the experience of digital transformation, together with a complete team that respects the culture of organizations, with pillars in management, people and technology.
Purpose: We assist in business intelligence through Digital Transformation, with management, technology and people, in an effective and sustainable way.
Mission: Carry out projects and provide Digital Transformation services with the purpose of meeting the needs of our customers and leveraging the business through effective and sustainable solutions.
View: To be a company that acts as a complete provider of services and solutions for Digital Transformation to our customers to generate value for them and a positive impact for society.
Values: Organization, Seriousness, Respect, Loyalty, Ethics.
We aim to provide business intelligence with Digital Transformation and assisting in Development, Applications, CRM, Process Automation and Analytical Marketing.
Headquartered in Ribeirão Preto/SP, the Bytebio began its work in 2009 and today has great know-how in Consulting, Training, Development and Business Analysis. We are guided by customer relationships and the experience of digital transformation, together with a complete team that respects the culture of organizations, with pillars in management, people and technology.
Purpose: We assist in business intelligence through Digital Transformation, with management, technology and people, in an effective and sustainable way.
Mission: Carry out projects and provide Digital Transformation services with the purpose of meeting the needs of our customers and leveraging the business through effective and sustainable solutions.
View: To be a company that acts as a complete provider of services and solutions for Digital Transformation to our customers to generate value for them and a positive impact for society.
Values: Organization, Seriousness, Respect, Loyalty, Ethics.
- Digital Transformation is about people, processes and innovation
- Digital Transformation is about people, more than tools
- Digital Transformation is about changing culture
- Tool does nothing. She allows it to be done. People are the ones who do things
- A smart company has well-established processes, a digital mindset and a data-driven culture
Consultancy
Qualification and Training
We offer in-person or remote training and training for different segments of the company, according to functional roles, such as senior management, managers, employees, project teams, sales, as well as for all staff.
How to solve certain business problems in your company with Bitrix24? Alone may not be enough. Consulting makes this bridge and fulfills the function of connecting needs and problems to solutions, relying on the experience of our consultants, who already have experience from other cases and business experiences and use of appropriate tools.
Development
We develop applications that can extend your Bitrix24 to other functions specific to your needs or your business. Furthermore, our development team can create parallel systems or integrate existing systems and ensure that all your digital needs are met.
Parameterization and Implementation
we leave the Bitrix24 configured according to the needs of your business, through parameterizations, configurations, customizations and mainly through implementation work, respecting the company's culture and its current situation.
Qualification and Training
We offer in-person or remote training and training for different segments of the company, according to functional roles, such as senior management, managers, employees, project teams, sales, as well as for all staff.
Digital Transformation Consulting
We help companies on their Digital Transformation journey, respecting their culture and moment, so that they can advance in a sustainable way.
Implement a culture of digitalization, innovation and growth with Bytebio, which has over 11 years of experience in the market and has served more than 600 companies.
Analytical Marketing Consulting
Use data and technologies to support marketing decisions.
With the Analytical Marketing experts at Bytebio your business will allow you to create more accurate and efficient strategies based on data.
Digital Transformation Consulting
We help companies on their Digital Transformation journey, respecting their culture and moment, so that they can advance in a sustainable way.
Implement a culture of digitalization, innovation and growth with Bytebio, which has over 11 years of experience in the market and has served more than 600 companies.
Consulting in Bitrix24
O Bitrix24 is a complete management, social collaboration, communication platform that has more than 35 tools for your team.
The consultancy involves a complete diagnosis of the current situation of your business so that we can come up with the best strategies, providing process optimization through Bitrix24.
Process Automation Consulting
The consultancy seeks to make processes more fluid and practical by replacing human work with automated work.
Process Automation is common in operational activities and is activated automatically based on a certain trigger defined according to each operation.
Project Consulting
Having project management is not an easy task, which is why Bytebio developed automation in conjunction with the Bitrix24 called GIP (Intelligent Project Management)
Its greatest feature is its ease of planning,
execute and control your business projects, regardless of their size or complexity.
We help companies on their Digital Transformation journey, respecting their culture and moment, so that they can advance in a sustainable way.
Implement a culture of digitalization, innovation and growth with Bytebio, which has over 11 years of experience in the market and has served more than 600 companies.
Analytical Marketing Consulting
Use data and technologies to support marketing decisions.
With the Analytical Marketing experts at Bytebio your business will allow you to create more accurate and efficient strategies based on data.
Digital Transformation Consulting
We help companies on their Digital Transformation journey, respecting their culture and moment, so that they can advance in a sustainable way.
Implement a culture of digitalization, innovation and growth with Bytebio, which has over 11 years of experience in the market and has served more than 600 companies.
Consulting in Bitrix24
O Bitrix24 is a complete management, social collaboration, communication platform that has more than 35 tools for your team.
The consultancy involves a complete diagnosis of the current situation of your business so that we can come up with the best strategies, providing process optimization through Bitrix24.
Process Automation Consulting
The consultancy seeks to make processes more fluid and practical by replacing human work with automated work.
Process Automation is common in operational activities and is activated automatically based on a certain trigger defined according to each operation.
Project Consulting
Having project management is not an easy task, which is why Bytebio developed automation in conjunction with the Bitrix24 called GIP (Intelligent Project Management)
Its greatest feature is its ease of planning,
execute and control your business projects, regardless of their size or complexity.
Greater Engagement
Unified Information
Greater productivity with integrated data, systems and information, synchronized via APIs
Increase employee adherence to processes and tools appropriate to the company, such as Bitrix24, improving the user experience and internal communication.
Improvement in Project Control
Planning, execution and management of your projects aligned with a fluid process.
Optimization of Internal Processes
Optimization of internal processes, simplification of routines and operational fluidity.
Unified Information
Greater productivity with integrated data, systems and information, synchronized via APIs
In general, the Transformation is the ability to quickly respond to or capitalize on market opportunities based on current technology stacks, people resources, and digital technology.
It is about the ability of an organization to undertake Digital Transformation not only from the point of view of digital technology, but across the entire organization, including people, culture and processes, to achieve positive business results.
While there is a large emphasis on technology, an organization's level of digital maturity is also affected by speed and adaptability, largely due to human capital resources and automated processes — it is a team effort, in the broadest sense of the word.
Why is Digital Transformation a priority?
A Transformation is the act of physically altering workflows and processes through digital technologies. This means that your digital maturity is the degree to which you understand — and have the ability to implement — these changes.
Working to achieve these results is essential for businesses to remain viable and competitive. As markets and situations evolve, successful Digital Transformation, supported by a clear understanding of what analytics marketing is, makes it easier for companies to be agile and flexible, scale and achieve rapid appreciation.
Trends in Digital Transformation: Analytics and Digital
With the aim of understanding the effect of the digitalization process in Brazil, the McKinsey conducted a study with 124 large and medium-sized businesses in various sectors to measure the Digital Transformation of businesses operating in the country.
The proprietary Analytics & Digital Quotient (A&DQ) tool was used, which evaluated 22 management practices critical to the success of Digital Transformation and capturing financial results, distributed among the four dimensions.
See below the A&DQ with the measurement of the Digital Transformation of businesses in Analytics and Digital with its dimensions and practices.
Continue reading the article
It is about the ability of an organization to undertake Digital Transformation not only from the point of view of digital technology, but across the entire organization, including people, culture and processes, to achieve positive business results.
While there is a large emphasis on technology, an organization's level of digital maturity is also affected by speed and adaptability, largely due to human capital resources and automated processes — it is a team effort, in the broadest sense of the word.
Why is Digital Transformation a priority?
A Transformation is the act of physically altering workflows and processes through digital technologies. This means that your digital maturity is the degree to which you understand — and have the ability to implement — these changes.
Working to achieve these results is essential for businesses to remain viable and competitive. As markets and situations evolve, successful Digital Transformation, supported by a clear understanding of what analytics marketing is, makes it easier for companies to be agile and flexible, scale and achieve rapid appreciation.
Trends in Digital Transformation: Analytics and Digital
With the aim of understanding the effect of the digitalization process in Brazil, the McKinsey conducted a study with 124 large and medium-sized businesses in various sectors to measure the Digital Transformation of businesses operating in the country.
The proprietary Analytics & Digital Quotient (A&DQ) tool was used, which evaluated 22 management practices critical to the success of Digital Transformation and capturing financial results, distributed among the four dimensions.
See below the A&DQ with the measurement of the Digital Transformation of businesses in Analytics and Digital with its dimensions and practices.
Continue reading the article
A Bytebio is an Official Gold Partner of Bitrix24 in Brazil
We know that managing a business is not a simple task. Regardless of size or segment, it takes a lot of organization to have control over all processes, monitor teams, guarantee the quality of products and services, offer customer support and also have time to seek innovation and creativity.
Now, imagine a single tool performing all these functions, with quality, efficiency and simplicity, unifying your company, optimizing your time and accelerating your results. Imagine being able, with it, to build an internal infrastructure with external relations. Manage communications, people, projects, customers and marketing campaigns. Everything from one place!
Did you imagine? It seems like a dream, but it's not. It exists and is already changing the reality of more than four million companies, of different sizes and sectors, in different countries, including here in the Brazil.
How can it help your company?
Now that you understand What is Bitrix24, You may be wondering: "Among so many features, how can the platform help with my challenges and transform my business?"
The more than 35 tools can make you think a lot about where to start, after all you will have a lot at your disposal. But you don't need, nor should you, use everything at once. Start with the bottlenecks main ones and, over time, discover the infinite possibilities that the Bitrix24 offers.
Communication: Any company needs to be able to communicate – internally and externally – to survive. Good and effective communication is capable of aligning processes, integrating employees and improving customer service.
O Bitrix24 offers a variety of communication tools, including corporate social networking, instant messaging, group chat, calls, mobile messaging, video calling and video conferencing, all already integrated into the account. One platform where the whole team can discuss ideas and collaborate.
And to make the communication process in your organization even more complete, the Bitrix24 also offers Android and iOS apps, which enable collaboration wherever you are.
Social Intranet: Although vital, internal communication continues to be one of the biggest challenges of companies of all sizes. If you are looking for a solution to eliminate noise and align teams with your company's purpose, the Bitrix24 is the answer.
Inspired by social networks such as Facebook, the company's intranet Bitrix24 has a series of innovative features that facilitate, simplify and improve communication between employees. With it, you increase the reach of information, engagement, integration and even the productivity of your team, strengthening organizational culture.
But it goes far beyond a simple communication channel. There are more than 30 tools that allow you to collaborate, plan, work on projects, share files, automate HR processes, create approval workflow, use shared calendars and many other possibilities.
All of this integrated into a social interface, which maximizes efficiency of communication at work.
Access the full article and see how the Bitrix24 can help your company
Create a free account Bitrix24
Version Bitrix24 Northstar
Bitrix24 Northstar is a powerful new business plan designed to help companies navigate through the unknown and uncertain waters of today's competitive business landscape. This plan offers a suite of tools and resources that can help businesses stay ahead of the competition and make sound decisions quickly
The main feature of Bitrix24 North Star is your ability to track customer activity, giving you key insights into customer behavior and preferences. With these insights, you can create personalized strategies to more effectively engage customers and maximize sales opportunities. You will also be able to identify potential problems before they become costly errors, allowing you to take corrective action immediately.
In addition to tracking customer activity, Bitrix24 North Star also offers real-time notifications so you can keep up with all the latest news in your industry. As such, you will always be up to date on the latest developments and trends in your field, allowing you to stay one step ahead of the competition
The plan Bitrix24 North Star also comes with comprehensive data analytics capabilities, allowing you to gain valuable insights into how people are interacting with your business, as well as how they feel about your products or services. With these insights, you can make data-driven decisions that have an even greater impact on your results. Additionally, this plan provides market intelligence tools so you can understand current trends in your industry, giving you an edge over competitors when it comes time to launch new products or campaigns.
Finally Bitrix24 North Star provides robust security measures so that all customer data always remains safe and secure. It also includes advanced encryption technology so that customer information cannot be accessed by unauthorized third parties or hackers. These extra layers of protection give customers peace of mind knowing their data is protected from unauthorized access or use
Within our range of services Bitrix24, Bitrix24 North Star stands out as an exceptional plan designed to give businesses an edge in today's competitive market. With its comprehensive set of features designed to track customer activities and gain valuable insight into their preferences, businesses can maximize sales opportunities while staying abreast of industry trends and safely and securely protecting customer data.
the new release Bitrix24 North Star includes a number of improvements and bug fixes. The most notable changes include:
We know that managing a business is not a simple task. Regardless of size or segment, it takes a lot of organization to have control over all processes, monitor teams, guarantee the quality of products and services, offer customer support and also have time to seek innovation and creativity.
Now, imagine a single tool performing all these functions, with quality, efficiency and simplicity, unifying your company, optimizing your time and accelerating your results. Imagine being able, with it, to build an internal infrastructure with external relations. Manage communications, people, projects, customers and marketing campaigns. Everything from one place!
Did you imagine? It seems like a dream, but it's not. It exists and is already changing the reality of more than four million companies, of different sizes and sectors, in different countries, including here in the Brazil.
How can it help your company?
Now that you understand What is Bitrix24, You may be wondering: "Among so many features, how can the platform help with my challenges and transform my business?"
The more than 35 tools can make you think a lot about where to start, after all you will have a lot at your disposal. But you don't need, nor should you, use everything at once. Start with the bottlenecks main ones and, over time, discover the infinite possibilities that the Bitrix24 offers.
Communication: Any company needs to be able to communicate – internally and externally – to survive. Good and effective communication is capable of aligning processes, integrating employees and improving customer service.
O Bitrix24 offers a variety of communication tools, including corporate social networking, instant messaging, group chat, calls, mobile messaging, video calling and video conferencing, all already integrated into the account. One platform where the whole team can discuss ideas and collaborate.
And to make the communication process in your organization even more complete, the Bitrix24 also offers Android and iOS apps, which enable collaboration wherever you are.
Social Intranet: Although vital, internal communication continues to be one of the biggest challenges of companies of all sizes. If you are looking for a solution to eliminate noise and align teams with your company's purpose, the Bitrix24 is the answer.
Inspired by social networks such as Facebook, the company's intranet Bitrix24 has a series of innovative features that facilitate, simplify and improve communication between employees. With it, you increase the reach of information, engagement, integration and even the productivity of your team, strengthening organizational culture.
But it goes far beyond a simple communication channel. There are more than 30 tools that allow you to collaborate, plan, work on projects, share files, automate HR processes, create approval workflow, use shared calendars and many other possibilities.
All of this integrated into a social interface, which maximizes efficiency of communication at work.
Access the full article and see how the Bitrix24 can help your company
Create a free account Bitrix24
Version Bitrix24 Northstar
Bitrix24 Northstar is a powerful new business plan designed to help companies navigate through the unknown and uncertain waters of today's competitive business landscape. This plan offers a suite of tools and resources that can help businesses stay ahead of the competition and make sound decisions quickly
The main feature of Bitrix24 North Star is your ability to track customer activity, giving you key insights into customer behavior and preferences. With these insights, you can create personalized strategies to more effectively engage customers and maximize sales opportunities. You will also be able to identify potential problems before they become costly errors, allowing you to take corrective action immediately.
In addition to tracking customer activity, Bitrix24 North Star also offers real-time notifications so you can keep up with all the latest news in your industry. As such, you will always be up to date on the latest developments and trends in your field, allowing you to stay one step ahead of the competition
The plan Bitrix24 North Star also comes with comprehensive data analytics capabilities, allowing you to gain valuable insights into how people are interacting with your business, as well as how they feel about your products or services. With these insights, you can make data-driven decisions that have an even greater impact on your results. Additionally, this plan provides market intelligence tools so you can understand current trends in your industry, giving you an edge over competitors when it comes time to launch new products or campaigns.
Finally Bitrix24 North Star provides robust security measures so that all customer data always remains safe and secure. It also includes advanced encryption technology so that customer information cannot be accessed by unauthorized third parties or hackers. These extra layers of protection give customers peace of mind knowing their data is protected from unauthorized access or use
Within our range of services Bitrix24, Bitrix24 North Star stands out as an exceptional plan designed to give businesses an edge in today's competitive market. With its comprehensive set of features designed to track customer activities and gain valuable insight into their preferences, businesses can maximize sales opportunities while staying abreast of industry trends and safely and securely protecting customer data.
the new release Bitrix24 North Star includes a number of improvements and bug fixes. The most notable changes include:
- A new activity stream that provides a consolidated view of all activities in the Bitrix24, including social media updates, notifications, and tasks
- A new Task Pane that helps you view and manage your tasks
- Integration with the Zapier app so you can connect your Bitrix24 to over 750 other apps
- New filters for reports and better performance when working with large data sets
MarTech is the combination of the words “Marketing” and “Technology”. It has recently been used to distinguish digital marketing agencies and companies that apply technological resources and marketing concepts in their routines. digital transformation.
These professionals use technology to automate many of the time-consuming and repetitive tasks that machines are good at, freeing up more of marketers' time to focus on the creative and strategic sides of their profession.
Thus, the marketing technology It can address one or more layers of marketing activities, such as aggregating and cleaning customer data, analyzing data, generating insights, customer segmentation and targeting, executing customer communications, and automatically optimizing recurring marketing campaigns.
What is the difference between Digital Marketing and MarTech?
O Digital Marketing is related to content strategy and channel management, such as: social networks, blogs, display media campaigns, paid or organic search...
The basis and control is through the construction and availability of online content, and its measurement through measurement tools. digital analytics.
Already MarTech is related to use of technology to ensure that Digital Marketing content reaches its highest level of performance. In this way, it is executed with the help of: real-time personalization, connection to multiple data sources, integration with multiple tools that carry out campaign orchestration, artificial intelligence and learning tools to empower analysis.
The race for professionals prepared in MarTech
For marketing technologies to bring results to your business, you need to have professionals specialized in MarTech, who have a marketing culture data-driven and who know how to extract maximum value from data.
Many businesses go through long and painful projects to implement marketing platforms and many of them have been frustrated with the financial returns obtained. Recent studies indicate that the increase in marketing automation solutions has not exceeded 1 to 2% in sales conversion, which naturally does not justify the millions invested. It is important to highlight that these same companies are only using the basic requirements, without benefiting from the more advanced segmentation and multichannel journey building resources.
Tools are just tools without an experienced professional with solid knowledge about the business and the best marketing and sales technology strategy that will allow the correct use of all technical resources. The tool can do incredible things, as long as it has “a good pilot”.
Among all the uncertainties we face as marketing professionals, at least one thing is certain: the race for technology-driven marketing will be won by whoever can have the most prepared professionals who know how to manage the best tools.
Read the full article
These professionals use technology to automate many of the time-consuming and repetitive tasks that machines are good at, freeing up more of marketers' time to focus on the creative and strategic sides of their profession.
Thus, the marketing technology It can address one or more layers of marketing activities, such as aggregating and cleaning customer data, analyzing data, generating insights, customer segmentation and targeting, executing customer communications, and automatically optimizing recurring marketing campaigns.
What is the difference between Digital Marketing and MarTech?
O Digital Marketing is related to content strategy and channel management, such as: social networks, blogs, display media campaigns, paid or organic search...
The basis and control is through the construction and availability of online content, and its measurement through measurement tools. digital analytics.
Already MarTech is related to use of technology to ensure that Digital Marketing content reaches its highest level of performance. In this way, it is executed with the help of: real-time personalization, connection to multiple data sources, integration with multiple tools that carry out campaign orchestration, artificial intelligence and learning tools to empower analysis.
The race for professionals prepared in MarTech
For marketing technologies to bring results to your business, you need to have professionals specialized in MarTech, who have a marketing culture data-driven and who know how to extract maximum value from data.
Many businesses go through long and painful projects to implement marketing platforms and many of them have been frustrated with the financial returns obtained. Recent studies indicate that the increase in marketing automation solutions has not exceeded 1 to 2% in sales conversion, which naturally does not justify the millions invested. It is important to highlight that these same companies are only using the basic requirements, without benefiting from the more advanced segmentation and multichannel journey building resources.
Tools are just tools without an experienced professional with solid knowledge about the business and the best marketing and sales technology strategy that will allow the correct use of all technical resources. The tool can do incredible things, as long as it has “a good pilot”.
Among all the uncertainties we face as marketing professionals, at least one thing is certain: the race for technology-driven marketing will be won by whoever can have the most prepared professionals who know how to manage the best tools.
Read the full article
Marketing is known for being a sector that relies on creativity, experience and intuition. However, there is a part that many people are unaware of, but that has great strategic importance: Analytical Marketing.
in the age of Transformation, companies that know how to offer the most appropriate solutions come out ahead. In other words, they take advantage of data analysis to develop and sell what really generates value for the consumer. And companies that don't adopt Analytical Marketing mean they are walking in the dark. Without knowing where they come from, if they are doing the right thing and where they should go, it is difficult for them to achieve the results they expect.
This is an analytical aspect of marketing that allows create more accurate and assertive strategies based on data. Decisions, campaigns and creativity must be based on performance analysis so the company does not get lost along the way.
What is Analytical Marketing?
Analytical Marketing (Marketing Analytics) is a marketing front that consists of the use of data and technologies to support campaign decisions. It is the area that dive into the data to understand what results were achieved, whether the company is on the right track and what trends are coming.
Having a lot of data, in itself, means nothing if the company doesn't know how to deal with it. So, Analytical Marketing is a front dedicated to them: by creating a structure and a data driven culture, the company starts to track, collect and analyze data strategically, in order to achieve its marketing objectives, which encompasses all data related to marketing, whether from online or offline channels.
Analytical Marketing is like a kind of translator that tells you whether your campaigns are really performing well and can answer your business’ main questions.
Continue reading the article
in the age of Transformation, companies that know how to offer the most appropriate solutions come out ahead. In other words, they take advantage of data analysis to develop and sell what really generates value for the consumer. And companies that don't adopt Analytical Marketing mean they are walking in the dark. Without knowing where they come from, if they are doing the right thing and where they should go, it is difficult for them to achieve the results they expect.
This is an analytical aspect of marketing that allows create more accurate and assertive strategies based on data. Decisions, campaigns and creativity must be based on performance analysis so the company does not get lost along the way.
What is Analytical Marketing?
Analytical Marketing (Marketing Analytics) is a marketing front that consists of the use of data and technologies to support campaign decisions. It is the area that dive into the data to understand what results were achieved, whether the company is on the right track and what trends are coming.
Having a lot of data, in itself, means nothing if the company doesn't know how to deal with it. So, Analytical Marketing is a front dedicated to them: by creating a structure and a data driven culture, the company starts to track, collect and analyze data strategically, in order to achieve its marketing objectives, which encompasses all data related to marketing, whether from online or offline channels.
Analytical Marketing is like a kind of translator that tells you whether your campaigns are really performing well and can answer your business’ main questions.
Continue reading the article
Data-Driven Marketing is a growing trend that shapes the way marketers work. Now it is fully integrated into companies’ strategies, related to Digital Marketing.
Data-driven marketing is no longer an option, but a necessity for companies looking to become agile and efficient in today's market.
The main idea is to make the best use of the data you have already collected. This way, you can better understand your target audience, improve the customer experience, and drive growth.
Data-driven marketing applies to the use of online advertising channels in order to collect user data through specific tools that allow you to track users' actions on websites or applications.
It allows Marketing professionals to be proactive and anticipate market trends, optimizing decision making.
- Simpler decision-making process that saves time
- Structure your marketing strategy with data-driven decisions
- Gather insights to make changes more accurately and quickly
- Show you the success of each campaign, without the guesswork
Data is a powerful tool for decision making. But how do you know which data to use?
What should your company measure and analyze to make decisions with an informed approach, beyond just going through the motions of digital transformation or big data analysis projects?
“Data-driven culture” goes far beyond technical skills; It requires cultural changes within each department where those working on behalf establish goals as well as metrics that can also track progress.
Data-Driven Marketing is all about using insights to optimize digital campaigns and improve the customer experience.
This type of marketing approach requires a lot of organization, which is why project managers are so important in data-driven organizations for data analysis.
See our page on Data-Driven Marketing and find out a little more.
If you want your business to grow in the digital environment, improve your website's position in search engines can be an efficient alternative to this.
However, even if you know the way and have your objective well defined, making a website's ranking more positive can be a battle, especially with regard to constant updates to the Google algorithm.
Therefore, if you want to stay on top of all Google updates and still get your website to rank in a privileged position, you need to know what it is Core Web Vitals.
This update, launched by Google, allows the user experience is improved through a set of techniques related to metrics.
In this context, in this article we will help you delve deeper into the topic Core Web Vitals, how important it is and how you can use it to provide better results for your website. Good reading!
After all, what is Core Web Vitals?
Core Web Vitals refers to a set of metrics that is based on the fundamental aspects of the user experience: loading, interactivity and visual stability.
In this sense, if you want to have a website ranking in a good position on Google, you need to pay attention to these three points and more than that, you need to apply them assertively in your web strategy to achieve a good digital transformation for your business.
So, in a simplified way, Core Web Vitals can be understood as a set of elements of a website that directly affects the user experience.
Continue reading the article
However, even if you know the way and have your objective well defined, making a website's ranking more positive can be a battle, especially with regard to constant updates to the Google algorithm.
Therefore, if you want to stay on top of all Google updates and still get your website to rank in a privileged position, you need to know what it is Core Web Vitals.
This update, launched by Google, allows the user experience is improved through a set of techniques related to metrics.
In this context, in this article we will help you delve deeper into the topic Core Web Vitals, how important it is and how you can use it to provide better results for your website. Good reading!
After all, what is Core Web Vitals?
Core Web Vitals refers to a set of metrics that is based on the fundamental aspects of the user experience: loading, interactivity and visual stability.
In this sense, if you want to have a website ranking in a good position on Google, you need to pay attention to these three points and more than that, you need to apply them assertively in your web strategy to achieve a good digital transformation for your business.
So, in a simplified way, Core Web Vitals can be understood as a set of elements of a website that directly affects the user experience.
Continue reading the article
What might be the easiest way to increase conversion rate One of your page speed insights has nothing to do with improving your headline or changing the color of your CTA button. Instead, it's about providing a faster user experience through tool optimization PageSpeed Insights.
Over the years, professionals in the field MarTech understood that there is a direct relationship between page speed and visitor retention and bounce rate.
In terms of marketing analytics, site speed is a critical factor to consider as it directly impacts the user experience and, consequently, engagement and conversion metrics.
So, if you want to learn more about using this tool to create a competitive advantage, keep reading the text and find out how to do it!
What is PageSpeed Insights?
Google PageSpeed Insights is a tool that allows you to quickly and easily test the speed of a web page.
Entering a URL and clicking “Analyze” will quickly get you a detailed report of what is slowing down the web page based on two parameters, complete with tips on how to fix the problem.
O PageSpeed Insights measures a page's performance for mobile and desktop devices. Therefore, the PageSpeed Insights score ranges from 0 to 100 points. A higher score is better, and a score of 85 or higher indicates the page is performing well.
Continue reading the article
Over the years, professionals in the field MarTech understood that there is a direct relationship between page speed and visitor retention and bounce rate.
In terms of marketing analytics, site speed is a critical factor to consider as it directly impacts the user experience and, consequently, engagement and conversion metrics.
So, if you want to learn more about using this tool to create a competitive advantage, keep reading the text and find out how to do it!
What is PageSpeed Insights?
Google PageSpeed Insights is a tool that allows you to quickly and easily test the speed of a web page.
Entering a URL and clicking “Analyze” will quickly get you a detailed report of what is slowing down the web page based on two parameters, complete with tips on how to fix the problem.
O PageSpeed Insights measures a page's performance for mobile and desktop devices. Therefore, the PageSpeed Insights score ranges from 0 to 100 points. A higher score is better, and a score of 85 or higher indicates the page is performing well.
Continue reading the article
When embedding a chat solution on your website, you have two options: opt for a live chat or an automated chatbot? Or should you try to use both together or should they be kept separate?
A artificial intelligence (AI) has transformed the way companies interact and engage with customers. You can't deny it: modern business is changing rapidly from transactional relationships to conversational relationships.
With the emergence of chatbots, companies are finding innovative ways to build strong customer relationships.
From an analytics marketing perspective, chatbots and live chats are valuable tools that can provide useful insights into the customer behavior and preferences.
So, we return to the previous question: if you could choose between chatbot and live chat, which would you choose to provide good customer service? Both channels create a unique experience for users by providing quick responses so they don't have to wait for an email or call on the phone.
In today's article we will explain the main concepts you need to know about these two chat models so you can decide which is best for your business. Have a great read!
What is Chatbot?
Chatbots are essentially designed to improve the customer experience by automating sales and customer support.
As far as the pros and cons of chatbot, bots are always available to engage and assist customers, answering your simple questions and pre-qualifying leads — which is very positive for building a solid and relevant consumer base.
Broadly speaking, chatbots can engage customers on websites, apps, and messaging integration like Facebook Messenger or Whatsapp Business, for example.
Chatbots are becoming increasingly popular as we advance in technology. artificial intelligence.
Companies and customers interact online through a chat interface, and the AI software will analyze and respond to customer questions — the idea is to overcome human limitations and speed up customer service.
What is Live Chat?
Basically, live chat allows users to connect with sales and support representatives for real-time help.
This is users' preferred proactive channel as it offers real-time support. 70% of consumers prefer live chat, and nearly two-thirds of customers who engage with a chat platform are more likely to return to a website and purchase again.
As such, it is an integral part of a successful customer service toolkit that delivers greater customer satisfaction compared to email and telephone.
It is clear that the benefits of live chat There are many and you can use them to improve your organization's main support metrics, building customer loyalty and ensuring a good reputation and communication.
Continue reading the article
A artificial intelligence (AI) has transformed the way companies interact and engage with customers. You can't deny it: modern business is changing rapidly from transactional relationships to conversational relationships.
With the emergence of chatbots, companies are finding innovative ways to build strong customer relationships.
From an analytics marketing perspective, chatbots and live chats are valuable tools that can provide useful insights into the customer behavior and preferences.
So, we return to the previous question: if you could choose between chatbot and live chat, which would you choose to provide good customer service? Both channels create a unique experience for users by providing quick responses so they don't have to wait for an email or call on the phone.
In today's article we will explain the main concepts you need to know about these two chat models so you can decide which is best for your business. Have a great read!
What is Chatbot?
Chatbots are essentially designed to improve the customer experience by automating sales and customer support.
As far as the pros and cons of chatbot, bots are always available to engage and assist customers, answering your simple questions and pre-qualifying leads — which is very positive for building a solid and relevant consumer base.
Broadly speaking, chatbots can engage customers on websites, apps, and messaging integration like Facebook Messenger or Whatsapp Business, for example.
Chatbots are becoming increasingly popular as we advance in technology. artificial intelligence.
Companies and customers interact online through a chat interface, and the AI software will analyze and respond to customer questions — the idea is to overcome human limitations and speed up customer service.
What is Live Chat?
Basically, live chat allows users to connect with sales and support representatives for real-time help.
This is users' preferred proactive channel as it offers real-time support. 70% of consumers prefer live chat, and nearly two-thirds of customers who engage with a chat platform are more likely to return to a website and purchase again.
As such, it is an integral part of a successful customer service toolkit that delivers greater customer satisfaction compared to email and telephone.
It is clear that the benefits of live chat There are many and you can use them to improve your organization's main support metrics, building customer loyalty and ensuring a good reputation and communication.
Continue reading the article
How does your business target potential B2B customers?
Do you send piles of unwanted junk mail while making many cold calls a day? Or do your strategies involve marketing databases, careful research, personalized contacts, and meticulous relationship building? If your answer is the latter, you are probably using database marketing.
Real-time data. Actionable insights. 360° views. Customized engagement strategies. Omnichannel campaigns.
It's a fact: these may be buzzwords, but they are also essential for effective marketing and business growth. And the Database Marketing is the key to them all.
So what is it database marketing and why is it important for digital business strategies?
What is Database Marketing?
Database marketing is a form of direct marketing. It involves the customer data collection No. sales funnel, such as names, addresses, emails, phone numbers, transaction histories, customer support tickets, and so on.
This information is then analyzed and used to create a personalized experience for each customer or to attract potential customers.
In the context of analytical marketing, Database Marketing plays a crucial role, enabling more accurate targeting and more effective data-driven marketing campaigns.
For example, traditional direct marketing involves creating direct mail pieces, such as brochures and catalogs, and sending them to a list of current or potential customers, hoping to get a positive response.
As MarTechs apply database marketing taking this strategy a step further, seeking to understand how customers want to be marketed to and then applying those insights to meet customer needs through the best channel.
Continue reading the article
Do you send piles of unwanted junk mail while making many cold calls a day? Or do your strategies involve marketing databases, careful research, personalized contacts, and meticulous relationship building? If your answer is the latter, you are probably using database marketing.
Real-time data. Actionable insights. 360° views. Customized engagement strategies. Omnichannel campaigns.
It's a fact: these may be buzzwords, but they are also essential for effective marketing and business growth. And the Database Marketing is the key to them all.
So what is it database marketing and why is it important for digital business strategies?
What is Database Marketing?
Database marketing is a form of direct marketing. It involves the customer data collection No. sales funnel, such as names, addresses, emails, phone numbers, transaction histories, customer support tickets, and so on.
This information is then analyzed and used to create a personalized experience for each customer or to attract potential customers.
In the context of analytical marketing, Database Marketing plays a crucial role, enabling more accurate targeting and more effective data-driven marketing campaigns.
For example, traditional direct marketing involves creating direct mail pieces, such as brochures and catalogs, and sending them to a list of current or potential customers, hoping to get a positive response.
As MarTechs apply database marketing taking this strategy a step further, seeking to understand how customers want to be marketed to and then applying those insights to meet customer needs through the best channel.
Continue reading the article
Companies that have a culture data driven have strategies that are guided by real information, such as the practice of making decisions based on data, with empirical evidence and not on intuition, speculation or hypotheses. Knowing how to analyze data is essential for business success.
Business Intelligence is an essential part of marketing analytics as it provides the tools and insights needed to analyze campaign performance and make informed decisions.
By adopting a data-driven culture, the organization ends up taking a direction that is 100% focused on research and analysis of business-related information. The positive result of this is an understanding of the tendencies of the market and the evolution in processes and management.
The way to understand the data driven culture is the practical application of data-driven tools. big data e Business intelligence. Therefore, we have prepared this article with the 4 best BI tools that are essential for analyzing your business.
Check out the full article
Business Intelligence is an essential part of marketing analytics as it provides the tools and insights needed to analyze campaign performance and make informed decisions.
By adopting a data-driven culture, the organization ends up taking a direction that is 100% focused on research and analysis of business-related information. The positive result of this is an understanding of the tendencies of the market and the evolution in processes and management.
The way to understand the data driven culture is the practical application of data-driven tools. big data e Business intelligence. Therefore, we have prepared this article with the 4 best BI tools that are essential for analyzing your business.
Check out the full article
Kommo is a messaging system that lets your customers know across all channels, integrated into a CRM.
More than 15 years in the global market (previously known as amoCRM).
The mission is to make automation viable for companies so they can maximize their efficiency and achieve better results
In summary, we can summarize the Kommo, As:
💙 Meet Kommo and your plans
Kommo CRM for WhatsApp is an innovative, powerful and convenient customer relationship management solution for businesses. It integrates directly with the most used messaging app in the world and allows companies to capture and record leads quickly and easily. Additionally, this tool provides important and insightful analysis to give you a better understanding of your customer base and how to serve them better.
Kommo CRM for WhatsApp is a great way for any company looking to improve its operations or expand its reach.
WhatsApp is a powerful customer engagement tool for all businesses, with many leveraging it as their preferred communication platform. By using WhatsApp in combination with CRM solutions, companies can unlock countless transformative benefits - driving business growth and building meaningful relationships along the way.
Streamline your sales process with integration Kommo CRM and WhatsApp! Keep all conversations in one place, follow up on leads more efficiently, automate messages to ensure you never miss a beat - it's the perfect duo for maximizing efficiency. Make the most of this powerful combination to increase your team's productivity and drive results like never before.
Chatbot for WhatsApp with ChatGPT
Um chatbot for WhatsApp is a computer program that can imitate human conversation in order to communicate with messaging app users.
Using chatbots on WhatsApp for sales purposes is a great way for businesses to stay ahead of the competition.
There are numerous advantages that come with this integration, such as cost efficiency, convenience, and customer engagement.
Firstly, chatbots can significantly reduce the costs associated with providing customer service. Businesses don't need to hire employees or invest in software to manage customer interactions - chatbots do all the work for them!
Secondly, customers get more convenience when handling sales queries through chatbot platforms compared to traditional methods like phone calls or sending emails. They can easily send messages directly from their phones, eliminating the need to wait on hold or find contact information.
Last but not least, using WhatsApp chatbots helps organizations build relationships with customers by offering personalized experiences tailored to their needs.
By having conversations with customers in real time and engaging in meaningful dialogue, companies are able to create an atmosphere of trust that directly leads to greater loyalty and sales conversions.
In short, using a WhatsApp chatbot is an effective way for businesses to streamline communication processes while increasing customer satisfaction and engagement – two essential components of successful sales tactics!
See a practical demonstration of using a Chatbot with WhatsApp
💙 Meet Kommo and your plans
A Bytebio is an official partner of Kommo in Brazil and can help you from purchasing the license to implementations and assistance.
More than 15 years in the global market (previously known as amoCRM).
The mission is to make automation viable for companies so they can maximize their efficiency and achieve better results
In summary, we can summarize the Kommo, As:
- Easy-to-use Sales Pipeline Management
- All communication tools in one place
- Lead profiles for each lead
- Sales automation
- Built-in team messaging
- chatbot builder
- sales analysis
- Integrations with major platforms
💙 Meet Kommo and your plans
Kommo CRM for WhatsApp is an innovative, powerful and convenient customer relationship management solution for businesses. It integrates directly with the most used messaging app in the world and allows companies to capture and record leads quickly and easily. Additionally, this tool provides important and insightful analysis to give you a better understanding of your customer base and how to serve them better.
Kommo CRM for WhatsApp is a great way for any company looking to improve its operations or expand its reach.
WhatsApp is a powerful customer engagement tool for all businesses, with many leveraging it as their preferred communication platform. By using WhatsApp in combination with CRM solutions, companies can unlock countless transformative benefits - driving business growth and building meaningful relationships along the way.
Streamline your sales process with integration Kommo CRM and WhatsApp! Keep all conversations in one place, follow up on leads more efficiently, automate messages to ensure you never miss a beat - it's the perfect duo for maximizing efficiency. Make the most of this powerful combination to increase your team's productivity and drive results like never before.
There are many benefits in using the Kommo CRM for WhatsApp. Here are some:
Easy lead generation and tracking
When using the Kommo CRM for WhatsApp, companies can easily generate leads and track them until sales are completed. This helps increase your conversion rates and sales numbers.
Advanced CRM functionality
O Kommo CRM comes with all the functionalities of a complete CRM solution including lead management, customer engagement, sales tracking, etc. This makes it a powerful tool for managing your business.
Easy team collaboration
Like Kommo CRM is cloud-based, it's super easy to collaborate with your team members. This allows everyone to work together effectively and concisely.
Easy communication with your customers
to Kommo, you can easily communicate with your customers, allowing you to provide great service and build a trusting relationship.
Data management and analysis
O Kommo CRM allows you to easily organize and manage your data. This makes reporting and analyzing your business metrics easier.
Great for businesses with a large customer base
If your business has a large customer base and you want to engage with all of them through WhatsApp, then Kommo CRM is a great option.
Social networks or WhatsApp
If the customer starts a conversation with your company through a social network and wants to continue later, through WhatsApp itself, everything is in one place, in an integrated way. The CRM function allows exactly this: you can manage your company's contacts, regardless of the channels through which it is used, bringing the concept of omnichannel to your company.
Chatbot for WhatsApp with ChatGPT
Um chatbot for WhatsApp is a computer program that can imitate human conversation in order to communicate with messaging app users.
Using chatbots on WhatsApp for sales purposes is a great way for businesses to stay ahead of the competition.
There are numerous advantages that come with this integration, such as cost efficiency, convenience, and customer engagement.
Firstly, chatbots can significantly reduce the costs associated with providing customer service. Businesses don't need to hire employees or invest in software to manage customer interactions - chatbots do all the work for them!
Secondly, customers get more convenience when handling sales queries through chatbot platforms compared to traditional methods like phone calls or sending emails. They can easily send messages directly from their phones, eliminating the need to wait on hold or find contact information.
Last but not least, using WhatsApp chatbots helps organizations build relationships with customers by offering personalized experiences tailored to their needs.
By having conversations with customers in real time and engaging in meaningful dialogue, companies are able to create an atmosphere of trust that directly leads to greater loyalty and sales conversions.
In short, using a WhatsApp chatbot is an effective way for businesses to streamline communication processes while increasing customer satisfaction and engagement – two essential components of successful sales tactics!
See a practical demonstration of using a Chatbot with WhatsApp
💙 Meet Kommo and your plans
A Bytebio is an official partner of Kommo in Brazil and can help you from purchasing the license to implementations and assistance.