Blog Bytebio

AI Agents with Dify

Discover how Dify's AI agents help automate and optimize processes, with customized solutions across all business sectors.
A Dify is an open-source platform focused on the development of applications based on large-scale language models (LLMs), allowing the creation of custom AI agents, adapted to the unique needs of each company, facilitating the development of AI apps, in an automated and efficient way.

With Dify, companies can develop virtual assistants that can be customized to perform a variety of tasks, from automating customer service to executing complex internal processes. This platform is designed to be flexible, serving both small and large businesses, and can be easily integrated with existing systems, such as CRMs and Chatbot builders, for example.

What are AI agents?

Artificial Intelligence (AI) Agents are software programs designed to perform specific tasks autonomously, imitating human behavior. They can interact with the environment, collect data, make decisions and perform actions to achieve pre-established goals, all with minimal or no human intervention.

Ao integrate AI agents, companies can optimize processes, improve efficiency and offer personalized experiences to customers. In addition, with the use of Generative AI, it is possible to perform complex actions through natural language, allowing agents to understand and respond intelligently to specific business needs.

They are divided into different types, depending on their functionalities and application contexts, for example:
  • Virtual Assistants
    Examples include Alexa, Siri, and Google Assistant. These agents interact directly with users through voice or text commands, answering questions, performing tasks such as setting alarms, or providing weather information.
  • Customer Support Agents
    Chatbots such as those used in e-commerce sites and banks are classic examples. These agents automate customer service, resolving frequently asked questions, processing orders and guiding users in real time, with little or no human intervention.
  • Process automation agents
    These agents perform internal company tasks, such as workflow management, data processing and systems optimization, such as automating repetitive tasks in finance, human resources or clinical departments.
  • AI agents for complex tasks
    More advanced agents, such as those used in medicine to assist in clinical diagnosis, or in the legal field to analyze contracts, are capable of performing complex tasks that require detailed data analysis, creation and structuring of reports, automatic sending of emails and research services.
Each type of AI agent is developed to solve specific problems, adapting to the environment in which it is inserted, whether in business automation, in customer service or in more specialized applications, such as health and finance. The personalization of these agents, based on Generative AI and Deep Learning, allows them to meet the unique needs of each industry and organization.
Introducing AI Agent Models for Personalization in Dify - Source: Dify
Introducing AI agent models for personalization at Dify.
Discover how to transform your processes with custom artificial intelligence solutions for your company.

Importance of Generative AI for AI Agents

A Generative AI is a subcategory of artificial intelligence that focuses on creating new content from existing data. This technology is essential for digital transformation of companies, as it enables the generation of creative and innovative solutions, expanding the potential for automation and personalization.

While AI agents are designed to autonomously perform specific tasks, such as collecting data and making decisions, Generative AI extends their capabilities by generating complex responses, texts or content in real time using deep learning. This allows AI agents to offer more natural and contextual interactions, tailored to the context and specific needs of users, from requesting information about products and services to automated customer support.

Examples of AI agents in business

Different business sectors are already reaping the benefits Benefits of AI Agents, which optimize processes, increase efficiency, and allow employees to focus on strategic tasks. These agents are capable of handling routine queries and automated tasks, as well as performing complex analyses with greater precision. Some of their applications include:
  • Health

    AI agents assist in scheduling appointments, in patient screening, and in analyzing clinical data, offering recommendations based on medical history and treatment patterns, improving both management and patient care.
  • Finances

    They automate financial reporting, risk analysis, and regulatory compliance, ensuring greater accuracy and security. AI agents can also perform audits and predict financial trends based on historical data.
  • E-commerce

    Virtual agents personalize the shopping experience by recommending products based on user behavior and offering real-time support. They also automate order management, inventory control, and logistics, ensuring a more efficient operation.
  • Customer Service

    AI agents can perform automatic service, answering frequently asked questions, offering 24/7 support, solving simple problems, while redirecting more complex issues to human agents, providing a more agile and efficient service.
  • Human Resources

    It automates the recruitment process, from screening resumes to scheduling interviews, as well as managing communications with candidates, which optimizes HR professionals' time and improves the candidate experience.
  • Marketing

    It uses AI to create automated and personalized campaigns, interact with customers in real time and analyze large volumes of data to optimize market segmentations and increase the effectiveness of sales strategies.
Automate and customize your customer service with generative AI chatbots with the integrator ByteGPT No. Kommo.

Key features of creating AI agents with Dify

Dify allows the creating custom AI agents, adaptable to different business needs. The platform offers an intuitive interface, facilitating the configuration and customization of agents, in addition to easily integrating with existing business tools and systems, increasing its flexibility to serve different sectors.

Agent Customization

Dify offers Robust tools for personalizing AI agents. Companies can choose the most suitable model, number of tokens, adjust the language, behavior and tone of virtual assistants to reflect their brand identity and meet customer expectations, with clear and objective instructions. This personalization ensures that AI agents perform their functions, improving the overall customer experience.
Selecting and configuring the reasoning model for the agent's AI assistant. Source: Dify
Selecting and configuring the reasoning model for the agent's AI assistant.

Tool assignment

Customizing and expanding the capabilities of AI agents opens the door to more intelligent automation, making it easier for them to interact with the real world. Some of these customizations include:

Context: integration of knowledge base tools to help the Agent Assistant (Agent Assistant) to retrieve external information.

Tools: You can add solutions that extend the capabilities of language models (LLMs), such as online searches, calculations or image creation, improving interaction with the real world.

Some tools are:

  1. Google Search: It's like the AI ​​gateway for Google. It allows AI to perform searches and extract bits of information and web pages.
  2. DALL E: This is an art aid from OpenAI. AI can use it to create images from your text descriptions.
  3. Vectorizer.AI: A quick solution to transform PNG and JPG images into SVG vector graphics.
  4. Chart Generator: Perfect for when AI needs to create visual charts, whether they are bar, line or pie charts.
  5. Web Scraper: It is a tool that facilitates the automatic capture of text, images and website links.
  6. Wolfram Alpha: Think of it as the ideal tool for AI to solve complex math problems, analyze data, or uncover historical information.
  7. YouTube: for when AI needs information about YouTube video statistics.
  8. stable diffusion: Another creative tool for AI to turn text descriptions into images.
  9. Yahoo Finance: The AI-powered resource for real-time stock and financial news.
  10. Wikipedia: AI's way of diving into Wikipedia for snippets and quick bits of information.
  11. Current time: A simple tool for AI to check the current time.
And others...
List of tools and features assignment for AI agent in Dify.
List of tools and resources for AI agent at Dify.

Conversation Opener

In Dify, when you set up “Conversation Opener” for an AI assistant, you can define an initial message or questions that will be automatically presented at the beginning of the interaction with the user. This functionality is useful for guide the user through the wizard's capabilities, encouraging you to ask questions or better understand the context of the application's use. The goal of this setup is to lower the barrier to entry, facilitating the user's initial interaction with the AI.

This configuration is part of a set of orchestration tools within Dify, allowing the creating intelligent and personalized assistants, optimized for various use cases, from customer service to more complex workflows, these options are available in the "Orchestrate" of applications.
Configuring the conversation opening feature for AI agents in Dify.

Suggested Next Step Questions

Dify’s “Next Step Question Suggestion” feature allows AI to suggest up to three follow-up questions based on the previous conversation. This guides the user through the next round of interaction, making the experience more dynamic and continuous. These questions are generated automatically and can be customized to maintain the fluidity of the dialogue, facilitating the exploration of related or new topics, depending on the context of the previous interaction.

This functionality is especially useful for maintain user engagement, while ensuring that the conversation progresses naturally and in a relevant way. Question suggestions help guide the interaction, making it more efficient and helping the user get more detailed answers or explore new areas of interest.
Displaying suggested next-step questions in a conversation with the AI ​​agent. Source: Dify
Displaying suggested next-step questions in a conversation with the AI ​​agent.

Citation and attribution

The "Citation and Attribution" functionality in Dify allows the language model to use information from a previously configured knowledge base and properly cite those sources. When enabled, this feature provides greater transparency into AI responses by displaying specific citation details right below the response, such as the original text segment used, segment number, and match score.

This capability is essential in applications that require accuracy and reliability in responses, such as in technical support systems or research assistants.

For example, a user can upload a text document or PDF and request information about the contents of that file. When responding, the agent uses the information contained in the document to generate an accurate response, including the specific references from which the information was extracted. In this way, the user can verify the origin of the information directly in the document, increasing the accuracy of the information. reliability and transparency of responses.
Setting up citations and attributing sources in responses. Source: Dify
Setting up citations and attributing sources in responses.

Content Moderation

A moderation tool at Dify provides a critical feature for ensuring the safety of content generated by AI models, especially in interactions with users. It allows you to review both input and output content generated by AI, ensuring that the content follows acceptable use guidelines and avoids sensitive topics such as violence, discrimination, and illegal activities.

Dify is part of Moderation API from OpenAI, which can be triggered automatically to review generated content and, if necessary, issue automatic responses such as warnings about violations of usage policies. Additionally, developers can set key words sensitive words specific to your applications, creating customized responses when these words are detected.

Dify also allows you to extend moderation rules to suit internal policies, such as companies that need to moderate specific terms within their operations. This feature is especially useful for companies that use chatbots or virtual assistants, ensuring that the content follows your own communication guidelines
Selecting and configuring content moderation method in Dify AI agent
These features help to create more robust and intelligent AI agents, capable of performing complex tasks, facilitating integration with external systems and allowing richer and more personalized interactions with users.
Find out how the Dify enhances its AI chatbots, overcoming the limitations of using OpenAI alone.

Services Bytebio: innovation and efficiency with artificial intelligence

Na Bytebio, we offer complete solutions to guide companies in digital transformation with AI, optimizing processes and improving customer experience with a strategic use of the tools available on the market. With a tailored approach, we identify critical areas for automation, ensuring an efficient and innovative implementation of AI.

Among the services, the following stand out:
  • Digital transformation consultancy with AI

    We help companies to integrate AI technologies into your processes, through digital transformation consultancy with ai, ensuring a more automated, efficient operation, prepared for the challenges of the current market. From diagnosis to the implementation of specific tools.
  • Generative AI Chatbots

    We assist in the development of omnichannel chatbots, using AI technologies, to optimize customer service, increase lead capture and offer more efficient and personalized support.
  • AI integrated CRM

    We are expert partners in one of the main CRMs on the market, Kommo, offering integration and automation services using artificial intelligence, which facilitate sales management and customer relationships.
  • Analytical Marketing with AI

    We use AI to analyze market data and consumer behavior, helping in creation of marketing strategies more accurate and well-founded. This service allows you to optimize campaigns and identify new growth opportunities.
Want to use Dify and need help with implementation?
Schedule an appointment with one of our experts and receive personalized guidance, consultations and practical support for whatever you need – all via Google Meet. 🚀 Book your appointment now!
These services and many others are designed to increase the competitiveness and efficiency of companies, optimizing both customer relationships and internal operational processes. For more information about our AI solutions, visit our AI page. AI for Business.

Conclusion

AI agents with Dify represent a significant transformation in the way businesses operate and interact with their customers. The personalization and automation enabled by these agents can be a game-changer for businesses across all industries. With the help of Bytebio, companies can navigate this journey with confidence, ensuring that AI technology be used to achieve efficiency, innovation and sustainable growth. Successful implementation of this technology requires careful planning and a clear strategy, but the potential benefits are vast and varied, promising to transform the way we do business in the future.

See also other features

Check out some content that is worth taking a look at

These services may interest you

See some of the areas we can work on in your business
Have more authority in Google search engines.
Join the Bytebio with your marketing department or agencies.
See what the new Google 2021 metrics are and how you can improve them
Good security practices, routing (DNS), performance...
We provide guidance on the Data Use, Privacy and Cookies Management Policy
Expand the intelligence of your business, with technologies

Learn more about