7 CRM Features Bitrix24
that will increase your sales
1. Omnichannel service
Time to say goodbye to waiting time!
The term has become well-known and the strategy has been adopted by many companies. There are plenty of reasons for this.
Omnichannel refers to the integration of different channels and business processes with the aim of offering better and more agile experiences.
In practice? It's not enough to just be available at different channels. They need to be integrated. Like this? Online and offline media must be aligned,
so that there are no gaps for the user and, of course, between the sectors of your business. And that's what the CRM do Bitrix24 does for you: It offers a true omnichannel experience.
With the feature of open channels do Bitrix24, you have a single view of the customer, regardless of how they interact with your business. Communication of
crafts quick and easy. You answer questions and solve problems in
real time, across all channels and on different devices. All of this integrated with CRM!
What was once a challenge becomes simpler with the Bitrix24: You integrate your digital channels with the platform and start receiving all customer messages in the chat Bitrix24. In return, your customers will receive your response through their message source: WhatsApp, Facebook, Instagram, Telegram, Skype, Web chat, Viber, etc.
This way, you guarantee a relationship fluid and agile, in any interaction with your brand, whatever means of communication chosen by your customer. Think about yourself: When you have a good experience with the brand, from the first contact, to ask just one question, let it be... This doesn't mean that you will buy, but it can be said that the chances increase, right? ?
You can see how the integration with WhatsApp works and Bitrix24, made by Bytebio.
2. Easy lead management
O CRM do Bitrix24 allows the registration and crossing of a series of information and details of each companies. It is possible to follow any and all interaction and, thus, know when that customer visited your website, which of your emails he opened and the calls made to him, for example.
From this, it is possible to quickly carry out surveys on the behavior
and consumer preferences for your products or services. And there's no mistake: Knowing your clientele well increases the chances of pleasing them and making them
become loyal to your business. More sales!
Not to mention that all this information recorded in the CRM Bitrix24 can be used to help teams anticipate to possible problems and show the best paths. You start working with analysis of data and indicators, which facilitates decision-making, making them much more assertive.
5. Advanced CRM Reporting
Reports are fundamental to strategic planning results of your company: from data you can identify flaws to be corrected in the
sales process, and strengths that must be preserved.
O CRM do Bitrix24 stores data from all its customers and, from the crossing of this information, it is capable of preparing various reports, which will detail the main metrics related to their trends
sales, negotiations, billing, marketing campaigns, team performance and much more. It is also possible customize the fields.
7. CRM Store
O CRMStore is a new feature made available by Bitrix24, which facilitates the new way of online sales. How it works, simply send a link to the payment page to the customer, the customer will follow the link and pay for the order using their preferred method.
Making sales more practical and providing a good customer experience.
See some advantages of the CRM Store:
✔ Simplicity: Your customers don't need to browse the catalog to find the products they need. Just call or send a message via chat and the sales team will generate the order and send you a payment link - just pay with one of the available methods.
✔ Speed: Once the sales team is familiar with the product line, they can generate an order in a few minutes and send it to the customer immediately.
✔ Caution: Even if your offline store is closed, customers can call to chat with your business at any time. Customers value your availability and effort and are better converted into loyal customers.
How to solve certain business problems in your company with Bitrix24? Alone may not be enough. Consulting makes this bridge and fulfills the function of connecting needs and problems to solutions, relying on the experience of our consultants, who already have experience from other cases and business experiences and use of appropriate tools.
Development
We develop applications that can extend your Bitrix24 to other functions specific to your needs or your business. Furthermore, our development team can create parallel systems or integrate existing systems and ensure that all your digital needs are met.
Parameterization and Implementation
we leave the Bitrix24 configured according to the needs of your business, through parameterizations, configurations, customizations and mainly through implementation work, respecting the company's culture and its current situation.
Increase employee adherence to processes and tools appropriate to the company, such as Bitrix24, improving the user experience and internal communication.
Improvement in Project Control
Planning, execution and management of your projects aligned with a fluid process.
Optimization of Internal Processes
Optimization of internal processes, simplification of routines and operational fluidity.
There are many benefits in using the Kommo CRM for WhatsApp. Here are some:
Easy lead generation and tracking
When using the Kommo CRM for WhatsApp, companies can easily generate leads and track them until sales are completed. This helps increase your conversion rates and sales numbers.
Advanced CRM functionality
O Kommo CRM comes with all the functionalities of a complete CRM solution including lead management, customer engagement, sales tracking, etc. This makes it a powerful tool for managing your business.
Easy team collaboration
Like Kommo CRM is cloud-based, it's super easy to collaborate with your team members. This allows everyone to work together effectively and concisely.
Easy communication with your customers
to Kommo, you can easily communicate with your customers, allowing you to provide great service and build a trusting relationship.
Data management and analysis
O Kommo CRM allows you to easily organize and manage your data. This makes reporting and analyzing your business metrics easier.
Great for businesses with a large customer base
If your business has a large customer base and you want to engage with all of them through WhatsApp, then Kommo CRM is a great option.
Social networks or WhatsApp
If the customer starts a conversation with your company through a social network and wants to continue later, through WhatsApp itself, everything is in one place, in an integrated way. The CRM function allows exactly this: you can manage your company's contacts, regardless of the channels through which it is used, bringing the concept of omnichannel to your company.