Blog Bytebio

7 CRM Features Bitrix24

that will increase your sales

O Bitrix24 has a powerful integrated CRM, which will
help you centralize and organize all travel routes
communication between company and customers.

In this post you will see:

7 CRM Features Bitrix24 that will increase your sales

Regardless of the sector or size, all companies have one desire in common: increase your sales. And the doubt about the best way to
achieving this is also shared by many entrepreneurs.

There may be different answers to the question, but they head in the same direction: table. In recent years (read: Transformation), the customer has become the most valuable of any business and needs, more than ever, to be placed in the center of the processes. It is necessary to win and retain loyalty!

A good tool for CRM will help you to operationalize this strategy. After all, meeting expectations, offering a good experience and truly knowing the needs of this new consumer – who is well-informed, critical, demanding and aware of the different options that the market offers – is not a simple task. Count on the help of tech makes all work easier and guarantees effectiveness and competitiveness in an increasingly voracious market.

So, which CRM software to use? We no longer have any doubts about this question. There is only one answer: Bitrix24.

In this post, you will discover what CRM is, how it works and how some features available in CRM Bitrix24 – a platform that has more than 35 tools – can expand sales opportunities and improve your results. Stay here with us!
See the article "What is Bitrix24?" and see how
it can transform your business

What is CRM?

First of all: do you know this term? Do you know what it means?

CRM is the acronym for Customer Relationship Management or, in Portuguese, Customer Relationship Management.
It is a set of strategies and technologies used, usually by software, to record, organize and analyze interactions between your company, customers and even leads and potential buyers.
This way, you can develop a strategic plan aimed at meeting – and also if to anticipate – to your client’s needs and desires, exceeding expectations, which are getting higher every day. The purpose is to focus the company's sectors and efforts on monitoring customers at each stage of the sales process.

The CRM Bitrix24

Among the more than 35 tools available, the Bitrix24 account with a powerful integrated CRM, which will help you centralize and organize all communication routes between company and customers, accelerating and simplifying your sales process. Your business will gain prominence in this new reality and generate more opportunities,
with the customer as the main focus of its evolution.

There are many resources to increase commercial efficiency, close more deals, manage numerous interactions with customers at once and learn about all
the needs of your audience.

We have listed 7 of them, which will help you boost your sales. Check out:

1. Omnichannel service

Contact Center

Time to say goodbye to waiting time!


The term has become well-known and the strategy has been adopted by many companies. There are plenty of reasons for this.


Omnichannel refers to the integration of different channels and business processes with the aim of offering better and more agile experiences.


In practice? It's not enough to just be available at different channels. They need to be integrated. Like this? Online and offline media must be aligned,

so that there are no gaps for the user and, of course, between the sectors of your business. And that's what the CRM do Bitrix24 does for you: It offers a true omnichannel experience.


With the feature of open channels do Bitrix24, you have a single view of the customer, regardless of how they interact with your business. Communication of

crafts quick and easy. You answer questions and solve problems in

real time, across all channels and on different devices. All of this integrated with CRM!


What was once a challenge becomes simpler with the Bitrix24: You integrate your digital channels with the platform and start receiving all customer messages in the chat Bitrix24. In return, your customers will receive your response through their message source: WhatsApp, Facebook, Instagram, Telegram, Skype, Web chat, Viber, etc.


This way, you guarantee a relationship fluid and agile, in any interaction with your brand, whatever means of communication chosen by your customer. Think about yourself: When you have a good experience with the brand, from the first contact, to ask just one question, let it be... This doesn't mean that you will buy, but it can be said that the chances increase, right? ?


You can see how the integration with WhatsApp works and Bitrix24, made by Bytebio.

One of the search carried out by Aspect Software revealed that businesses that adopt omnichannel strategies achieve 91% higher customer retention rates,
when compared to businesses that do not use this approach.

2. Easy lead management

Kanban CRM Lead

O CRM do Bitrix24 allows the registration and crossing of a series of information and details of each companies. It is possible to follow any and all interaction and, thus, know when that customer visited your website, which of your emails he opened and the calls made to him, for example.


From this, it is possible to quickly carry out surveys on the behavior

and consumer preferences for your products or services. And there's no mistake: Knowing your clientele well increases the chances of pleasing them and making them

become loyal to your business. More sales!


Not to mention that all this information recorded in the CRM Bitrix24 can be used to help teams anticipate to possible problems and show the best paths. You start working with analysis of data and indicators, which facilitates decision-making, making them much more assertive.

3. Sales pipeline

In the CRM Bitrix24, you define and customize your sales pipeline according to your business needs and, in a simple way, monitor the status of each of your customers. This way, you, your sales and marketing team will be able to develop and apply more assertive strategies for each of the stages and moments.

Important point: CRM do Bitrix24 allows to create multiples business pipelines, each with their own statuses, fields, access permissions, and sales funnels. Ideal for those who work with several lines of business.

Result of all this: standardized, segmented and more efficient commercial process, which means a greater possibility of closing a deal. Bingo!

4. Automations

Manual processes waste important development resources
of the business and take up more than 80% of the time of professionals in this sector.
Outdated procedures and manual tasks can cost you time and money
for the business. In the CRM Bitrix24, you can do process automations, such as tasks to improve the efficiency of its operations.

You can, for example, send an email, SMS or even a call to someone who has just signed up using an online form on your website.
According to the study The Ultimate Contact Strategy, when you approach the Lead within the first minute after their conversion, the chances of them becoming a customer increase by up to 400%.
The numbers don't deny it!

You can also use the resources to initiate post-sales processes, such as order fulfillment and ensuring that the correct products or services are delivered to the customer.

And an automated follow-up… Have you ever thought about the potential of this?!

What do you gain from automation of the CRM Bitrix24?

✔ Time to focus on what really matters;
✔ More productive and strategic team;
✔ Reduction of operational work expenses;
✔ Decrease in CAC (Customer Acquisition Cost);
✔ Standardization and more agility in processes;
✔ Best user experience;
✔ And last but not least, more sales results.

The possibilities of automation within CRM Bitrix24 are infinite!
And the benefits too! You need to know!

5. Advanced CRM Reporting

Advanced CRM Reports

Reports are fundamental to strategic planning results of your company: from data you can identify flaws to be corrected in the

sales process, and strengths that must be preserved.


O CRM do Bitrix24 stores data from all its customers and, from the crossing of this information, it is capable of preparing various reports, which will detail the main metrics related to their trends

sales, negotiations, billing, marketing campaigns, team performance and much more. It is also possible customize the fields.

6. Sales Intelligence

Much awaited by users of the platform, the resource was made available to help analyze the return on investment in advertising and, thus, discover which means are most effective for your business.

A Sales Intelligence records how much money was invested in a given channel
and what was the return achieved by him.

This way, you will now be able to:

✔ Calculate CAC (Customer Acquisition Cost);
✔ Gather data from all advertising media in a single report;
✔ Distribute the advertising budget between your channels, according to ROI (Return on Investment);
✔ Visualize the customer's path: which banner they clicked on, which business steps they went through and which product or service they purchased, for example.

7. CRM Store

CRMStore

O CRMStore is a new feature made available by Bitrix24, which facilitates the new way of online sales. How it works, simply send a link to the payment page to the customer, the customer will follow the link and pay for the order using their preferred method.

Making sales more practical and providing a good customer experience.


See some advantages of the CRM Store:


Simplicity: Your customers don't need to browse the catalog to find the products they need. Just call or send a message via chat and the sales team will generate the order and send you a payment link - just pay with one of the available methods.


Speed: Once the sales team is familiar with the product line, they can generate an order in a few minutes and send it to the customer immediately.


Caution: Even if your offline store is closed, customers can call to chat with your business at any time. Customers value your availability and effort and are better converted into loyal customers.

If you follow our blog, you already know.

But if this is your first time here – welcome! – we repeat:
O Bitrix24 has much more to offer, not just to boost your sales,
but also to manage your entire business!

The platform is complete!

There is a lot to be explored and we are here to help you with this discovery.

These services may interest you

See some of the areas we can work on in your business
Bitrix24
Your company. United.
A complete management platform with more than 35 tools for your team.
Bytebio Parceiro GOLD Bitrix24

We are partners
certificates
in Brazil

See also other features

Check out some content that is worth taking a look at
View More

Learn more about